HP Photosmart C4400 All-in-One series Windows Help
HP Photosmart C4400 All-inOne series
1 HP Photosmart C4400 All-in-One series Help........................................................................3 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................5 Control panel buttons.................................................................................................................6 Menu overview......................................................................................
Edit a scanned image...............................................................................................................65 Edit a scanned document.........................................................................................................66 Stop scanning...........................................................................................................................66 11 Maintain the HP All-in-One Clean the HP All-in-One.......................................................
HP Photosmart C4400 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • “HP All-in-One overview” on page 5 “Find more information” on page 9 “How do I?” on page 11 “Connection information” on page 13 “Load originals and load paper” on page 15 “Print from your computer” on page 29 “Use the copy features” on page 55 “Use the photo features” on page 49 “Use the scan features” on page 63 “Maintain the HP All-in-One” on page 67 “Shop for ink supplies” on page 85 “HP war
Chapter 1 HP Photosmart C4400 All-inOne series Help 4 HP Photosmart C4400 All-in-One series Help
2 HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) Label Description 11 Rear USB port 12 Power connection* * Use only with the power adapter supplied by HP. Control panel buttons The following diagram and related table provide a quick reference to the HP All-in-One control panel features. HP All-in-One overview Label Icon Name and Description 1 On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, and then unplug the power cord.
(continued) Label Icon 7 Name and Description Start Copy Color: Starts a color copy. When a memory card is inserted, this button starts printing the image currently on the display. Menu overview The following topics provide a quick reference to top-level menus that appear on the HP All-in-One display. • • • Default Menu Scan/Reprint Menu Settings Menu Default Menu The following options are available on the display by default.
Chapter 2 HP All-in-One overview 8 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 87 in this onscreen Help.
Chapter 3 Find more information 10 Find more information
How do I? This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs.
Chapter 4 How do I? 12 How do I?
5 Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the product over an existing home network.
Chapter 5 Connection information 14 Connection information
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 3. Close the lid. To load a thick publication on the glass 1. Lift the lid to the open position, grasp the sides of the lid, and then push the lid away from the product until it comes off. Load originals and load paper 2. Load the thick publication print side down on the right front corner of the glass. TIP: For more help on loading the thick publication, refer to the engraved guides along the edge of the glass.
4. When you finish copying or scanning, replace the lid by inserting the tabs on the lid back into the appropriate slots of the product. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size.
Chapter 6 This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load HP Premium or HP Premium Plus photo paper in the input tray.
HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is specifically designed for HP All-in-One products. It has an extra bright blue-white shade that produces sharper text and richer colors than ordinary multifunction papers.
Chapter 6 NOTE: At this time, some portions of the HP Web site are available in English only. Papers to avoid Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the printer software.
To load full-size paper 1. Slide the paper-width guide to its outermost position. NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender is open all the way. When you use legal-size paper, leave the tray extender closed. TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges.
Chapter 6 To load small-size photo paper in the input tray 1. Slide the paper-width guide to its outermost position. 2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. Load originals and load paper 3.
Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. To load index cards in the input tray 1. Remove all paper from the input tray. 3. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide the stack of cards forward until it stops. Load paper 23 Load originals and load paper 2. Slide the paper-width guide to its outermost position.
Chapter 6 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the input tray; make sure the stack of cards fits within the input tray and is no higher than the top of the paper-width guide. Related topics • “Load full-size paper or small-size photo paper” on page 20 • “Change the print settings for the current job” on page 30 Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One.
2. Slide the paper-width guide to its outermost position. 3. Insert one or more envelopes into the far-right side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. 4. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide.
Chapter 6 HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first. NOTE: The HP All-in-One cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film. HP Iron-On Transfers 1. Flatten the transfer sheet completely before using it; do not load curled sheets.
Load originals and load paper Related topics “Clear paper jams” on page 98 Avoid paper jams 27
Chapter 6 Load originals and load paper 28 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page. Scale the document size The HP All-in-One allows you to print the document at a different size than the original.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
To print a borderless image 1. Remove all paper from the input tray. 2. Place the photo paper print side down on the right side of the input tray. 3. On the File menu in your software application, click Print. 4. Make sure the product is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7.
Chapter 7 To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
11. (Optional) If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. From the drop-down list, select one of the following options: • High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. • Black Ink Only: uses black ink to print your photo in grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image. 12.
Chapter 7 Print on both sides of the page You can print two-sided pages with the HP All-in-One manually. When printing two-sided pages, make sure to use paper that is thick enough so that images do not show through to the other side. To print on both sides of the page 1. Load paper into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
8. Click OK, and then click Print or OK in the Print dialog box. The product begins printing. Wait until all the odd-numbered pages are printed before removing any of the printed pages from the output tray. A dialog box displays instructions on the screen when it is time to process the second side of your job. 9. Click Continue when done. Print a multiple-page document as a booklet The HP All-in-One allows you to print your document as a small booklet, which you can fold and then staple together.
Chapter 7 9. Wait until the product has stopped printing for several seconds before removing any of the printed pages from the output tray. If you remove the pages while the document is still printing, the pages might get out of order. 10. Follow the instructions that appear on your screen for reloading the paper to print on the second side, and then click Continue. 11.
To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Pages per sheet list, click 2, 4, 6, 9, or 16. 7.
Chapter 7 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to Back option is not available.
Print on transparencies For the best results, HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Chapter 7 Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
Chapter 7 Print 48 Print from your computer
8 Use the photo features The HP All-in-One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first. Additionally, if the HP All-in-One is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share.
Chapter 8 To insert a memory card 1. Make sure the product is on. 2. Insert the memory card into the appropriate slot. The memory card has a Photo light (below the camera icon) that indicates the status of the memory card. When it is solid green, your photos are ready to be viewed. CAUTION: Do not pull out the memory card while the Photo light is flashing. A flashing light means the product is accessing the memory card. Wait until the light remains solid.
Photos 3. Press the buttons next to the up arrow or down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears. 4. Press Settings. 5. Leave the default Size setting as Borderless. 6. Press the button next to Prints/Total to increase the number of copies you want to print of the current image. The first number on the display indicates how many copies of the current image will be printed.
Chapter 8 6. Press the button next to Prints/Total to increase the number of copies you want to print of the current image. The first number on the display indicates how many copies of the current image will be printed. The second number indicates how many total prints are in the print queue. 7. Press OK. 8. Repeat steps 3 through 7 to add photos to the print queue. 9. Press the button next to Print on the display.
NOTE: Not all digital cameras enable you to tag your photos for printing. See the documentation that came with your digital camera to see if your camera supports DPOF file format 1.1. Photos To print camera-selected photos using the DPOF standard 1. Insert your memory card into the appropriate slot on the product. 2. When prompted, do one of the following: • Select OK to print all DPOF-tagged photos. • Select CANCEL to bypass DPOF printing.
Chapter 8 Share photos with friends and relatives You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer. Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
9 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.
Chapter 9 Change the copy settings for the current job You can customize the copy settings of the HP All-in-One to handle nearly any copy task. This section contains the following topics: • • Make multiple copies of the same original Change copy speed or quality Make multiple copies of the same original You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies from the control panel only.
4. Press the button next to Copies to increase the number of copies. When you reach the maximum, the setting returns to 1 copy. TIP: Use the software that you installed with the product to set a higher number of copies. When the number of copies is greater than 9, only the last digit of the number of copies is displayed on the control panel.
Chapter 9 2. Load your original print side down on the right front corner of the glass. Use the copy features 3. Press Settings. The Settings menu appears. 4. Press the button next to Quality to select one star, two stars, or three stars. 5. Press OK. 6. Press the button next to Start Copy Black or Start Copy Color. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as copying borderless photos and resizing originals.
To make a borderless 13 x 18 cm (5 x 7 inch) copy of a photo from the control panel 1. Load photo paper in the input tray. NOTE: The product automatically detects the type of paper you are using. If you do not use photo paper, your copy will include a white border around one or more edges. Use the copy features 2. Load your original photo print side down on the right front corner of the glass. 3. Press Settings. The Settings menu appears. 4. Press the button next to Size to select Borderless. 5.
Chapter 9 Resize an original to fit onto letter or A4 paper You can use the Resize to Fit feature to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original. This is useful for reducing or enlarging an original. For example: • • If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on letter or A4 paper, some part of your photo will be cropped.
2. Load your original print side down on the right front corner of the glass. Use the copy features 3. Press Settings. The Settings menu appears. 4. Press the button next to Size to select Resize to Fit. 5. Press OK. 6. Press the button next to Start Copy Black or Start Copy Color. Stop copying To stop copying ▲ Press Cancel.
Chapter 9 Use the copy features 62 Use the copy features
10 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor, and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 10 3. When prompted, load your original photo print side down on the right front corner of the glass. 4. Press OK. A preview image of the scan appears on the display. 5. Do one of the following: To reprint your original photo using the default print settings ▲ Press the button next to Print. To change print settings before reprinting your original photo a. Press Settings to change the print settings. The Settings screen appears. b.
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1.
Chapter 10 NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Related topics “Use the HP Photosmart Software” on page 7 Edit a scanned document You can edit a scanned document using your Optical Character Recognition (OCR) software.
11 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 11 To clean the glass 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the product. 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4.
Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your product, including your print cartridges. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button.
Chapter 11 This section contains the following topics: • • • • • • • • Handle the print cartridges Check the estimated ink levels Replace the print cartridges Use a photo print cartridge Use the print cartridge protector Remove ink from your skin and clothing Ink-backup mode Advanced print cartridge maintenance Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.
TIP: You can also print a self-test report to see if your print cartridges might need to be replaced. NOTE: If the print cartridges were used before being installed in the product, or have been refilled, the estimated ink levels on the Estimated Ink levels tab may be inaccurate or unavailable.
Chapter 11 To replace the print cartridges 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Make sure you have letter or A4 unused plain white paper loaded in the input tray. 3. Open the print cartridge door.
If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges TIP: If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector or an airtight plastic container.
Chapter 11 6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot. 7. Close the print cartridge door. 8. When prompted, press OK. The product prints a print cartridge alignment page.
Related topics “Align the print cartridges” on page 78 Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All-inOne by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos.
Chapter 11 To insert a print cartridge into the print cartridge protector ▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place. To remove the print cartridge from the print cartridge protector ▲ Press down on the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector.
Ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original). NOTE: When the HP All-in-One operates in ink-backup mode, a message is displayed on screen.
Chapter 11 • • Clean the print cartridge contacts Clean the area around the ink nozzles Align the print cartridges The product aligns the cartridges every time a new print cartridge is installed. You can also align the print cartridges at any time from the software you installed with the product to help resolve print quality issues. Aligning the print cartridges ensures high-quality output.
6. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then press the button next to OK. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. The product prints a print cartridge alignment sheet. 7. Load the page print side down on the right front corner of the glass, and then press the button next to OK to scan the page.
Chapter 11 Clean the print cartridge contacts CAUTION: Do not clean the print cartridge contacts unless you are having a problem with print quality and other measures have not been successful. For more information, see “Print quality troubleshooting” on page 99. Clean the print cartridge contacts if you get repeated messages on your computer screen prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges.
4. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the product for more than 30 minutes. 5. Inspect the print cartridge contacts for ink and debris buildup. 6. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 7.
Chapter 11 10. Repeat if necessary for the other print cartridge. 11. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics • “Clean the area around the ink nozzles” on page 82 • “Replace the print cartridges” on page 71 Clean the area around the ink nozzles If the product is used in a dusty environment, a small amount of debris might accumulate inside the product. This debris can include dust, hair, carpet, or clothing fibers.
To clean the area around the ink nozzles 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3.
Chapter 11 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product.
For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges. To order genuine HP supplies for the HP All-in-One, go to www.hp.
Chapter 12 Shop for ink supplies 86 Shop for ink supplies
13 Troubleshooting This section contains the following topics: • • • • • • • • • View the Readme file Setup troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Copy troubleshooting Scan troubleshooting Errors You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 13 This section contains the following topics: • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears I received a message that an Unknown Error has occurred A red X appears on the USB connect prompt The registration screen does not appear Uninstall and reinst
• • • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
Chapter 13 Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Solution: • Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. • Check that the print carriage is not jammed. Open the front access door to access the print carriage area.
Chapter 13 • • • • Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn off the product, and then turn it on again. After you check the connections, try restarting your computer. Turn off the product, and then turn it on again. If necessary, remove and then install the software you installed with the product again.
d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2. Uninstall the software completely. NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c.
Chapter 13 To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. • In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. The MSCONFIG utility application appears. c. Click the General tab. d. Click Selective Startup. e.
5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
Chapter 13 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, that are not required for the computer to function.
Chapter 13 This section contains the following topics: • • Clear paper jams Information on paper Clear paper jams Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. Troubleshooting 2. Gently pull the paper out of the rollers.
purchase. HP papers are designed for the best quality results. In addition, follow these tips: • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.
Chapter 13 NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is required. For more information, see: • • “Change the print speed or quality” on page 32 “Choose papers for printing and copying” on page 17 Cause: The print settings were set incorrectly. If this did not solve the issue, try the next solution.
Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Chapter 13 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used. If this did not solve the issue, try the next solution. Solution 4: Check the print catridges Solution: Check the estimated ink levels in the print cartridges.
Cause: The print cartridge was damaged. The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it. • • • Solution 1: Check the paper type Solution 2: Use a higher print quality setting Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.
Chapter 13 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: “Change the page orientation” on page 32 Cause: The photo image had odd hues printed near the bottom of the page.
Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution. Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge.
Chapter 13 Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridge was damaged.
NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • • “Recommended papers for printing and copying” on page 18 “Information on paper” on page 98 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Chapter 13 self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • • • “Check the estimated ink levels” on page 70 “Print a self-test report” on page 69 “Clean the print cartridges” on page 79 Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.
For more information, see: • • • • “Set the paper type for printing” on page 31 “Change the print speed or quality” on page 32 “Print using Maximum dpi” on page 39 “Change copy speed or quality” on page 57 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Use a higher quality image Solution: Use a higher resolution image.
Chapter 13 For more information, see: • • “Recommended papers for printing and copying” on page 18 “Information on paper” on page 98 Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page.
Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. • • Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4.
Chapter 13 Solution 2: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Solution 4: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Chapter 13 Print troubleshooting Use this section to solve these printing problems: • • • • • • • • • • Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the prod
Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers.
Chapter 13 Solution 2: Load paper in the input tray Solution: Load paper in the input tray. For more information, see: “Load full-size paper or small-size photo paper” on page 20 Cause: The product was out of paper. If this did not solve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in your software application.
Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing. From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue.
Chapter 13 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. Troubleshooting If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product.
Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 13 TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status 1.
Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 98 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.
Chapter 13 Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The pages in my document came out in the wrong order Solution: Print the document in reverse order.
Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports.
Chapter 13 Make sure that you remove all paper from the input tray before loading the envelopes. For more information, see: “Load envelopes” on page 24 Cause: A stack of envelopes was loaded incorrectly. Text or graphics are cut off at the edge of the page Troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 2: Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 3. Check the graphics in the document to make sure that the current size fits within the printable area of the product. 4.
Chapter 13 A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Troubleshooting 1 Cause: The protective plastic tape was only partially removed from the print cartridge.
Chapter 13 My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. Cause: You formatted the card on a Windows XP computer. By default, Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Solution 2: Remove the additional memory card Solution: at a time. Remove one of the memory cards. You can use only one memory card For more information, see: “Insert a memory card” on page 49 Cause: You had inserted more than one memory card. The product does not read the memory card Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 13 Solution 3: Remove the additional memory card Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: Multiple memory cards were inserted in the product. If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Turn on the computer Cause: The computer was turned off. If this did not solve the issue, try the next solution. Solution: Check the connection from the product to your computer.
Chapter 13 Copy troubleshooting Use this section to solve these copy problems: • • • • • • Nothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected The image is cropped when I make a borderless copy The printout is blank A borderless copy has white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wait until the product completes the current operation Solution: Check the On button. If it is blinking, the product is busy. Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution.
Chapter 13 Cause: The original was placed incorrectly on the glass. Resize to Fit is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. For more information, see: • • “Clean the glass” on page 67 “Clean the lid backing” on page 68 Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.
Chapter 13 The printout is blank Solution: Load the original print side down on the right front corner of the glass as shown below. Troubleshooting Cause: The original was placed incorrectly on the glass. A borderless copy has white space around the edges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
For more information, see: • • “Load full-size paper or small-size photo paper” on page 20 “Recommended papers for printing and copying” on page 18 Cause: You were trying to make a borderless copy without using photo paper.
Chapter 13 Solution 2: Connect your computer to the product with a standard USB cable Solution: Connect your computer to the product with a standard USB cable. For more information, see the Setup Guide. Cause: Your computer was not connected to the product by a USB cable. If this did not solve the issue, try the next solution. Solution 3: Install the HP Photosmart software Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Setup Guide.
Scanned image is blank Solution: Load your original print side down on the right front corner of the glass. Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures.
Chapter 13 in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause: The scan document settings were incorrect. Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
The scan feature does not work Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Turn on the computer Solution 2: Check the cables Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Turn on the computer. Cause: The computer was turned off.
Chapter 13 Product messages The following is a list of product-related error messages: Troubleshooting • • • • • • • • • • • • • • • Carriage jam Mechanism error Carriage blocked Door open Firmware revision mismatch Memory is full Scanner failure Scan errors Unable to print Product might not be correctly installed Product was not found Product could not find available scan destinations Required software component was not found or was incorrectly installed Error occurred while communicating with the prod
Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again. If this did not solve the issue, try the next solution. Cause: Paper was stuck in the front rollers. Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged.
Chapter 13 4. Plug the power cord directly into a power outlet. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Power outlet 5. Try to print from your computer. If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6.
Solution 5: Print a self-test report Solution: Print a self-test report to see if the product can print. 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.
Chapter 13 3. Open the print cartridge door. 4. 5. 6. 7. 8. 9. The print carriage should move to the far right side of the product. Remove the print cartridges and keep them aside carefully. Close the print cartridge door. Disconnect the power cord from the product and wait for 60 seconds. Reconnect the power cord to the product. Turn on the product by pressing the On button. Open the print cartridge door. Troubleshooting The print carriage should move to the far right side of the product. 10.
Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Clear the paper jam Solution 2: Remove objects that are blocking the print carriage Solution 1: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 98 Cause: The product had a paper jam.
Chapter 13 Follow the prompts on the display to continue. Cause: The print carriage was blocked. Door open Solution: Cause: Close the print cartridge door. The print cartridge door was open. Troubleshooting Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Scan errors Review this section if you receive an error such as one of the following: • • • • • An error occurred communicating with the scanning device. The scanning device could not be initialized. The scanning device could not be found. An internal error has occurred. The computer cannot communicate with the scanning device. NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly.
Chapter 13 5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.
Cause: Communication problems between the product and the USB controller caused this error to occur. This might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in length, or a defective USB cable. If this did not solve the issue, try the next solution. Solution 3: Verify if the Digital Imaging Monitor is running Solution: Verify that the Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1.
Chapter 13 Solution 5: Check the power supply Solution: Check the power supply. To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. Troubleshooting 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet.
Solution 6: Check the USB connection between the product and the computer Solution: Check the USB connection between the product and the computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again.
Chapter 13 Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution. Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center. To scan using WIA 1. Make sure the product is turned on. 2. Verify that the USB cable is securely plugged into the USB port on the back of the product.
Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To disable the service a. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. The Computer Management appears.
Chapter 13 g. Enter a filename for the backed up Registry. HP suggests naming the file with the current date; for example: Registry Backup 04_01_07. h. Click Save to save the Registry. 6. Edit the registry. To edit the Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the pane to the right. b. Check the DependOnService data string (in the pane on the right) to see if lexbces is listed in the Data column. c.
Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4. Select the operating system of your computer where the HP software is installed. 5.
Chapter 13 handshake timing between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4.
1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one USB device at a time to the computer. 13.
Chapter 13 To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. Troubleshooting 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2.
Chapter 13 3. Turn off programs that run in the background. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly.
c. Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following: • Deleting temporary Internet files • Deleting downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d.
Chapter 13 Solution 1: Print a test page Solution: Print a test page to see if the product can print and is communicating with the computer. To print a test page 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Right-click the icon for your product, and then click Properties. 3.
Solution 3: Disconnect and reconnect the USB cable Solution: Disconnect the USB cable from the computer and product, and then reconnect it. Troubleshooting To disconnect and reconnect the USB cable 1. Disconnect the USB cable from the product. 2. Disconnect the USB cable from the computer. 3. Leave the USB cable disconnected for 5-6 seconds. 4. Reconnect the USB cable to the product and the computer. After reconnecting the USB cable, the product should start printing the jobs in queue.
Chapter 13 Solution 4: Verify that the product is set as the default printer Solution: Check to make sure the product is set as the default printer and it is using the correct printer driver. To verify that the product is set as the default printer 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Double-click the icon for your product to open the print queue. 3.
Chapter 13 Solution 7: Stop and restart the print spooler Solution: Restart the print spooler. To stop and restart the print spooler 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Double-click Administrative Tools, and then double-click Services. 3. Scroll down the list and click Print Spooler, and then click Stop to stop the service. 4. Click Start to restart the service, and then click OK. 5. Restart the computer and try printing again after the computer has restarted.
Product might not be correctly installed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 2. 3. 4. 5. 6. 7. Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2.
6. Check the USB cable to make sure it is functioning properly. NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again.
Chapter 13 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
• • Solution 4: Uninstall and reinstall the product Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Chapter 13 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2. On the Windows taskbar, click Start, Printers and Faxes. 3.
Chapter 13 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
Chapter 13 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
• • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Chapter 13 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2. On the Windows taskbar, click Start, Printers and Faxes. 3.
Chapter 13 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 1: Install the HP Photosmart Software Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.
Chapter 13 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. Troubleshooting For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product. Cause: The product was not properly connected to the computer.
Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera.
Chapter 13 File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera. Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product.
Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications.
Chapter 13 Cause: time. There were two or more memory cards inserted into the product at the same If this did not solve the issue, try the next solution. Solution 2: Push the memory card all the way forward Solution: stops. Cause: Remove the memory card and reinsert it in the memory card slot until it You had not fully inserted the memory card. Disconnected Solution: Make sure your computer is turned on and is connected to the product.
Solution 2: Push the memory card all the way forward Solution: stops. Remove the memory card and reinsert it in the memory card slot until it Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem.
Chapter 13 If the memory card is not inserted properly, the product will not respond and the green Photo light (near the memory card slots) will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: The memory card was not fully inserted.
Out of paper Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 For more information, see: • • • • “Set the paper type for printing” on page 31 “Change the print speed or quality” on page 32 “Print using Maximum dpi” on page 39 “Change copy speed or quality” on page 57 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution.
6. Plug the power cord back in, and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support.
Chapter 13 4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Paper mismatch Troubleshooting Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. • Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
Product not found Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Turn on the product Solution 2: Connect the product to the computer Solution 1: Turn on the product Solution: Look at the display on the product.
Chapter 13 Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Troubleshooting Cause: The product was not connected to the computer. Improper shutdown Solution: Press the On button to turn the product on and off. Cause: The last time the product was used, it was not turned off properly.
Solution 2: Connect the product to the computer Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer.
Chapter 13 If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator may be inaccurate or unavailable. For HP product return and recycling information, visit us at: www.hp.com/recycle. Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon. Carriage stall Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
If this did not solve the issue, try the next solution. Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
Chapter 13 5. Try to print from your computer. If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support.
4. 5. 6. 7. 8. 9. Remove the print cartridges and keep them aside carefully. Close the print cartridge door. Disconnect the power cord from the product and wait for 60 seconds. Reconnect the power cord to the product. Turn on the product by pressing the On button. Open the print cartridge door. Troubleshooting The print carriage should move to the far right side of the product. 10. Reinsert the print cartridges in the appropriate slots. 11. Close the print cartridge door. 12.
Chapter 13 Solution 1: Incorrect type of paper is loaded in the input tray Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support.
Solution 3: Check if print cartridges are fully inserted Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause: The contacts on the print cartridge were not touching the contacts in the print carriage. If this did not solve the issue, try the next solution. Solution 4: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality.
Chapter 13 Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Non-HP cartridges installed Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges. HP recommends that you use genuine HP print cartridges.
Chapter 13 • • Solution 3: Remove and reinsert the print cartridges Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges. For more information, see: “Clean the print cartridge contacts” on page 80 Cause: The print cartridge was missing.
Solution 3: Remove and reinsert the print cartridges Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges. For more information, see: “Clean the print cartridges” on page 79 Cause: One or both of the print cartridges were not installed or were installed incorrectly.
Chapter 13 Print cartridges missing or not detected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridge were installed incorrectly. If this did not solve the issue, try the next solution.
Chapter 13 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.
Solution 1: Check the print cartridge Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution.
Chapter 13 Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly.
Chapter 13 If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution. To determine which print cartridge is having the problem 1. Make sure the product is on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing.
8. Remove the tri-color print cartridge from the slot on the left. Press down on the cartridge to release it, and then pull it toward you out of the slot. 9. Close the print cartridge door. 10. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 11.
Chapter 13 Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Troubleshooting Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution.
Chapter 13 NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Cause: One or both of the print cartridges were having a problem. Previously used genuine HP cartridge installed Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the display to continue.
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 14 3. • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP customer support Software programs from other companies might be included with the HP All-in-One.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product.
Chapter 14 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your product for exchange, see “Pack the HP All-in-One” on page 225.
Prepare the product for shipment If after contacting HP support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • • Any paper loaded in the input tray Any originals loaded in the HP All-in-One To remove print cartridges before shipment 1.
Chapter 14 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
15 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section.
Chapter 15 (continued) Type Paper weight Input tray* Output tray† Photo tray* (252 gsm) * † Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver.
remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Chapter 15 ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.
Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Chapter 15 Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter 15 Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Technical information HP Photosmart C4400 All-in-One series declaration of conformity Regulatory notices 235
Chapter 15 Technical information 236 Technical information
Index 10 x 15 cm photo paper specifications 227 13 x 18 cm photo paper load 20 2 pages on 1, print 42 4 pages on 1, print 42 4 x 6 inch (10 x 15 cm) borderless photos print 36 5 x 7 inch photo paper, load 20 A A4 paper, load 20 addresses, print 45 after the support period 223 align print cartridges 78 alignment failed 203 print cartridges 203 B best copy quality 57 blank copy 138 scan 141 booklet printing 41 borderless copies 13 x 18 cm (5 x 7 inch) photo 58 borderless photos copy has borders 138 crop is
file invalid name 187 supported formats 187 unreadable 186 unsupported formats 187 firmware revision mismatch 150 fit to page 60 fit to page fails 136 G Index glass clean 67 greeting cards, load 25 H HP JetDirect 13 HP Photosmart Share send images 54 I images edit scanned 65 scan 63 improper shutdown 198 ink drying time 192 low 128, 199 sprays inside HP All-inOne 129 streaks on the back of paper 113 ink cartridges HP ink depleted 220 ink levels, check 70 ink supplies purchase 85 ink, removing ink from s
Index quality, troubleshoot 99, 102, 106, 110 reverse images 44 reversed page order 124 self-test report 69 special print jobs 36 specifications 228 transparencies 45 troubleshooting 116 vertical streaks 111 Web pages 46 print cartridge protector 75 print cartridges align 78, 203 check ink levels 70 clean 79 clean contacts 80 clean ink nozzle area 82 damaged 210 error message 207, 210 handle 70 incorrect 207 low ink 128 low on ink 199 missing 210 non-HP ink 207 order 85 part names 70 photo print cartridge 7
Index photos 63, 64 scan specifications 228 stop 66 text appears as dotted lines 141 text format incorrect 141 text incorrect 142 troubleshooting 139 scan button 6 scan glass clean 67 self-test report 69 set print options 30, 34 settings menu 7 ship your product 225 smeared ink 99 software application, print from 29 software installation reinstall 96 uninstall 96 speed copy 57 print 32 start black 6 start color 7 stop copy 61 print job 47 scan 66 support process 221 system requirements 227 T T-shirt trans
