HP Photosmart Premium Fax C309 series
1 HP Photosmart Premium Fax C309 series Help..............................................................................................................3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network...................................................................................................................................5 Set up a Bluetooth connection.......................................................................................................................
Contents 15 Technical information Notice...............................................................................................................................................................................225 Cartridge chip information................................................................................................................................................225 Specifications........................................................................................................
HP Photosmart Premium Fax C309 series Help For information about the HP Photosmart, see: • • • • • • • • • • • Finish setting up the HP Photosmart Get to know the HP Photosmart Print Scan Copy Copy (HP Photosmart Premium Fax C309b series) Reprint photos Fax Save photos Work with cartridges Technical information HP Photosmart Premium Fax C309 series Help 1 HP Photosmart Premium Fax C309 series Help 3
Chapter 1 HP Photosmart Premium Fax C309 series Help 4 HP Photosmart Premium Fax C309 series Help
2 Finish setting up the HP Photosmart • • • Add the HP Photosmart to a network Set up a Bluetooth connection Set up the HP Photosmart for faxing Add the HP Photosmart to a network • • • Wired (Ethernet) network Wireless with a router (infrastructure network) Wireless without a router (ad hoc connection) Finish setting up the HP Photosmart Wired (Ethernet) network Before you connect the HP Photosmart to a network, make sure you have all of the required materials.
Chapter 2 3. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. Finish setting up the HP Photosmart 4. Once you have connected the HP Photosmart to the network, install the software. Related topics • Install the software for a network connection Wireless with a router (infrastructure network) To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following: ❑ A wireless 802.
Related topics • Install the software for a network connection Wireless without a router (ad hoc connection) Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point. There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection. Once connected, you can install the HP Photosmart software.
Chapter 2 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. To create a network profile NOTE: The product comes configured with a network profile with hpsetup as the network name (SSID). However, for security and privacy HP recommends you create a new network profile on your computer as described here. Finish setting up the HP Photosmart 1. In the Control Panel, double-click Network Connections. 2.
If you do not see your network name in the list a. Select Enter a New Network Name (SSID). The visual keyboard appears. b. Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or number on the visual keyboard, and then press OK to select it. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. c.
Chapter 2 NOTE: 1 If your computer is configured to connect to a series of network drives, make sure that your computer is currently connected to these drives before installing the software. Otherwise, the HP Photosmart software installer might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer.
2. Press the down arrow button until Bluetooth Menu is highlighted, and then press OK. NOTE: It is required that the Bluetooth Radio is turned on to enable the Bluetooth options in the Bluetooth Menu. 3. Press the down arrow button until Device Address is highlighted, and then press OK. The Device Address appears, which is read only. 4. Make a note of the device address. You might need it later.
Chapter 2 Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/ region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a serial- or parallel-type phone system. • If you do not see your country/region listed in the table below, you probably have a serial-type phone system.
1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.) ❑ Yes, I have DSL. ❑ No. If you answered Yes, proceed directly to Case B: Set up the HP Photosmart with DSL. You do not need to continue answering questions. If you answered No, please continue answering questions. 2.
Chapter 2 Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP Photosmart, you are ready to choose the best setup case for your home or office. From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system.
Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP Photosmart as described in this section. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a separate fax line 1.
Chapter 2 Back view of the HP Photosmart Finish setting up the HP Photosmart 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with DSL 1. Obtain a DSL filter from your DSL provider. 2.
Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP Photosmart as described in this section. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a distinctive ring service 1.
Chapter 2 Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP Photosmart as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Chapter 2 Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.
use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Example of a parallel splitter • If your computer has two phone ports, set up the HP Photosmart as described below.
Chapter 2 6. Now you need to decide how you want the HP Photosmart to answer calls, automatically or manually: • If you set up the HP Photosmart to answer calls automatically, it answers all incoming calls and receives faxes. The HP Photosmart will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP Photosmart answers the call.
3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 4.
Chapter 2 • If your computer has two phone ports, set up the HP Photosmart as described below.
6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 7. Turn on the Auto Answer setting. 8. Set your answering machine to answer after a low number of rings. 9. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device.
Chapter 2 • If your computer has two phone ports, set up the HP Photosmart as described below. Back view of the HP Photosmart Finish setting up the HP Photosmart 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1.
Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Spain www.hp.com/es/faxconfig The Netherlands www.hp.com/nl/faxconfig Belgium (France) www.hp.com/be/fr/faxconfig Belgium (Dutch) www.hp.com/be/nl/faxconfig Portugal www.hp.com/pt/faxconfig Sweden www.hp.com/se/faxconfig Finland www.hp.com/fi/faxconfig Denmark www.hp.com/dk/faxconfig Norway www.hp.com/no/faxconfig Ireland www.hp.com/ie/faxconfig France www.hp.com/fr/faxconfig Italy www.hp.
Chapter 2 Finish setting up the HP Photosmart 28 Finish setting up the HP Photosmart
3 Get to know the HP Photosmart • • • • Printer parts Control panel features Control panel features (HP Photosmart Premium Fax C309b series) Display icons Printer parts • Front view of the printer 1 Automatic document feeder 2 Control panel 3 CD/DVD tray access handle and CD/DVD tray 4 Photo tray 5 Paper tray extender (also referred to as the tray extender) 6 CD/DVD holder and CD/DVD holder storage area 7 Paper-width guide for the photo tray 8 Color graphics display (also referred to as
Chapter 3 21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adapter supplied by HP.
Control panel features Control panel features OK 1 2 abc 3 def 4 ghi 5 jkl 6 mno 7 pqrs 8 tuv 9 wxyz * 0 # 1 Color graphics display (also referred to as the display): Displays menus, photos, and messages. The display can be pulled up and angled for better viewing. 2 Back: Returns to the previous screen. 3 Menu: Presents a set of options related to the current display. 4 Attention light: Indicates a problem occurred. See the display for more information.
Chapter 3 Control panel features (HP Photosmart Premium Fax C309b series) Control panel features (HP Photosmart Premium Fax C309b series) OK 1 2 abc 3 def 4 ghi 5 jkl 6 mno 7 pqrs 8 tuv 9 wxyz * 0 # CD/DVD Get to know the HP Photosmart 32 1 Color graphics display (also referred to as the display): Displays menus, photos, and messages. The display can be pulled up and angled for better viewing. 2 Back: Returns to the previous screen.
NOTE: To make copies, the HP Photosmart and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. Refer to the label in the cartridge access area to determine the model number. Display icons The following icons can appear at the top right side of the display to provide important information about the HP Photosmart. Purpose Shows that the ink level in all the ink cartridges is 50% or more.
Chapter 3 Get to know the HP Photosmart 34 Get to know the HP Photosmart
4 Paper basics You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 4 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper • This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo.
HP Photo Value Pack • HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
Chapter 4 b. Load paper. ❑ Insert stack of photo paper into photo tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Paper basics Load A4 or 8.5 x 11 inch paper a. Raise output tray. ❑ Raise output tray and slide paper-width guide outwards.
b. Load paper. ❑ Insert stack of paper into main input tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. Paper basics c. Lower output tray. ❑ Lower output tray and pull tray extender towards you, as far as it will go. Flip the paper catch at the end of the tray extender. NOTE: When you use legal-size paper, leave the paper catch closed. Load envelopes a. Raise output tray.
Chapter 4 ❑ Remove all paper from the main input tray. b. Load envelopes. ❑ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. ❑ Slide stack of envelopes forward until it stops. ❑ Slide paper-width guide inward against stack of envelopes until it stops. c. Lower output tray.
Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips: • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams.
Chapter 4 Paper basics 42 Paper basics
5 Print Print Print documents Print photos Print on a CD/DVD Print a creative project Print a Web page Print forms and templates (Quick Forms) Related topics • Load media • Recommended papers for photo printing • Recommended papers for printing • Recommended printable CD/DVD discs Print documents Most print settings are automatically handled by the software application.
Chapter 5 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print quality drop-down list, you can enable it from the Advanced tab. For more information, see Print using the maximum dpi. 9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select from the following options: • Off: applies no HP Real Life Technologies to the image.
Chapter 5 Print photos from a memory card or USB storage device ▲ Do one of the following: Print single photo on small-size paper a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. Print b. Insert memory.
Print Print single photo on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory.
Chapter 5 Print multiple photos on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. Print b. Insert memory.
Related topics • Recommended papers for photo printing • Edit photos before printing • Stop the current job Print on a CD/DVD Print ▲ Do one of the following: Print on a regular size CD/DVD a. Design label. b. Load CD/DVD. ❑ Remove CD/DVD holder from the storage area. ❑ Snap inkjet printable media onto CD/DVD holder with print side up. ❑ Lower CD/DVD tray. ❑ Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray.
Chapter 5 Print c. Print on CD/DVD. ❑ Press OK to start print job. d. Return holder and close tray. Print on a small size CD/DVD a. Design label. b. Load CD/DVD. ❑ Remove CD/DVD holder from the storage area. ❑ Snap inkjet printable media onto CD/DVD holder with print side up. ❑ Flip CD/DVD holder ring over CD/DVD.
Print ❑ Lower CD/DVD tray. ❑ Push CD/DVD holder into CD/DVD tray until lines on holder line up to green lines on tray. c. Print on CD/DVD. ❑ Press OK to start print job. d. Return holder and close tray.
Chapter 5 Print a creative project ▲ Do one of the following: Print Print album pages a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory.
Print b. Insert memory.
Chapter 5 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF)
Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I an
Chapter 5 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to print the Web page. TIP: To print Web pages correctly, you might need to set your print orientation to Landscape.
Related topics • View the print resolution View the print resolution To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 5 Print To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete.
Print Photo fix a. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and press OK. b. Edit photo. ❑ Press Menu. ❑ Highlight Photo Fix and press OK. ❑ Select desired option and press OK . Add frame a. Select photo. ❑ Highlight View & Print and press OK. ❑ Highlight photo and press OK. b. Edit photo. ❑ Press Menu. ❑ Highlight Add Frame and press OK. ❑ Select desired option and press OK . Adjust brightness a. Select photo. ❑ Highlight View & Print and press OK.
Chapter 5 Print 60 Print
6 Scan • • • Scan to a computer Scan to a memory card or USB storage device Scan and reprint photos Scan to a computer ▲ Do one of the following: Scan Single page scan a. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass.
Chapter 6 Scan ❑ Close lid. b. Start scan. ❑ Press Start Scan. ❑ Highlight Scan to Computer and press OK. ❑ Highlight HP Photosmart and press OK. Multiple page scan a. Load original. ❑ Remove any staples or clips from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Start scan. ❑ Press Start Scan. ❑ Highlight Scan to Computer and press OK.
Scan to a memory card or USB storage device NOTE: You can send the scanned image as a JPEG image to the memory card or storage device that is currently inserted. This enables you to use the photo print options to print borderless prints and album pages from the scanned image. ▲ Do one of the following: Scan Single page scan a. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass.
Chapter 6 Scan ❑ Close lid. b. Insert memory.
c. Start scan. ❑ Press Start Scan. ❑ Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK. ❑ Highlight desired option and press OK. Scan Multiple page scan a. Load original. ❑ Remove any staples or clips from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Insert memory.
Chapter 6 c. Start scan. ❑ Press Start Scan. ❑ Highlight Scan to Memory Card or Scan to USB Flash Drive and press OK. ❑ Highlight desired option and press OK.
7 Copy NOTE: If you have the HP Photosmart Premium Fax C309b series, see Copy (HP Photosmart Premium Fax C309b series) to learn about that product's copy features. Refer to the label in the cartridge access area to determine the model number. • • Copy text or mixed documents Copy photos (reprint) Copy text or mixed documents ▲ Do one of the following: Copy 1-sided original to 1-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load original. ❑ Lift lid on product.
Chapter 7 Copy ❑ Close lid. c. Specify number of copies. ❑ Highlight Copy and press OK. ❑ Press up arrow button or use keypad to increase number of copies . d. Start copy. ❑ Press Start Copy. 1-sided original to 2-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load original. ❑ Slide original with print side up into document feeder tray until the product detects the pages.
NOTE: You can also load the original print side down on the right front corner on the glass. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Copy and press OK. ❑ Highlight 1-Sided Original 2-Sided Copy and press OK. d. Specify number of copies. ❑ Press up arrow button or use keypad to increase number of copies . e. Start copy. ❑ Press Start Copy. 2-sided original to 2-sided copy a. Load paper.
Chapter 7 b. Load original. ❑ Slide original with print side up into document feeder tray until the product detects the pages. Copy ❑ Slide paper-width guide inward until it stops at edge of paper. c. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Copy and press OK. ❑ Highlight 2-Sided Original 1-Sided Copy and press OK. d. Specify number of copies. ❑ Press up arrow button or use keypad to increase number of copies . e. Start copy. ❑ Press Start Copy.
3. Press the down arrow button to highlight Paper Size and then press OK. 4. Press the down arrow button to highlight the appropriate paper size present in the input tray, and then press OK. To set the paper type for copies 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings.
Chapter 7 To adjust the copy contrast from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Lighter/Darker, and then press OK. 4. Do one of the following: • Press the right arrow button to darken the copy. • Press the left arrow button to lighten the copy. 5. Press OK.
8 Copy (HP Photosmart Premium Fax C309b series) NOTE: To make copies, the HP Photosmart and computer must be connected and turned on. The HP Photosmart Software must also be installed and running on your computer prior to copying. Refer to the label in the cartridge access area to determine the model number.
Chapter 8 Copy (HP Photosmart Premium Fax C309b series) b. Load original print side down on right front corner of glass. c. Close lid.
3. Specify number of copies. a. Highlight Copy and press OK. b. Press up arrow button or use keypad to increase number of copies . 4. Start copy. a. Press Start PC Copy. b. Copy job starts from software on computer.
Chapter 8 Copy (HP Photosmart Premium Fax C309b series) 76 Copy (HP Photosmart Premium Fax C309b series)
Reprint photos NOTE: The reprint features are not available on the HP Photosmart Premium Fax C309b series. Additionally there are limited copy features available from the control panel. To reprint an original photo 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass.
Chapter 9 c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 3. Reprint photo. a. Press Photo Reprints on control panel. b. Press Print Photos.
10 Fax • • Send a fax Receive a fax Fax Related topics • Set up the HP Photosmart for faxing Send a fax ▲ Do one of the following: Fax photo a. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass.
Chapter 10 Fax ❑ Close lid. b. Press Start Fax and wait for tone. c. Enter number. Fax 1–sided document a. Load original. ❑ Remove any staples or clips from the original document. ❑ Slide original with print side up into document feeder tray until the product detects the pages. ❑ Slide paper-width guide inward until it stops at edge of paper. b. Press Start Fax and wait for tone. c. Enter number. Fax 2–sided document a. Load original. ❑ Remove any staples or clips from the original document.
Fax ❑ Slide paper-width guide inward until it stops at edge of paper. b. Specify 2-sided option. ❑ Press 2-Sided on control panel. ❑ Highlight Fax Send and press OK. ❑ Highlight 2-Sided Original and press OK. c. Press Start Fax and wait for tone. d. Enter number.
Chapter 10 NOTE: This feature is not supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP Photosmart. NOTE: Do not use the keypad on the control panel of the HP Photosmart. You must use the keypad on your phone to dial the recipient's number. 3. If the recipient answers the telephone, you can engage in a conversation before sending your fax.
4. Press the down arrow button to Send Fax Later, and then press OK. 5. Enter the send time by using the numeric keypad, and then press OK. If prompted, press 1 for AM, or 2 for PM. 6. Enter the fax number by using the keypad. 7. Press Start Fax. The HP Photosmart scans all pages and the scheduled time appears on the display. The HP Photosmart sends the fax at the scheduled time. To cancel a scheduled fax 1. Press OK when Fax is highlighted on the Home Screen. 2. Press the Menu button to select Fax Menu.
Chapter 10 Fax 3. Press the down arrow button to access speed dials. 4. Press the down arrow button until the appropriate speed dial entry is highlighted, or enter the speed dial code by using the keypad on the control panel. Press OK. 5. Press Start Fax. • If the device detects an original loaded in the automatic document feeder, the HP Photosmart sends the document to the number you entered.
11 Save photos • • Save photos to your computer Back up photos to a USB storage device Save photos to your computer Save photos To save photos 1. Insert memory.
Chapter 11 Back up photos to a USB storage device To back up photos 1. Insert memory. a. Insert a memory card into appropriate slot on product.
12 Work with cartridges • • • • Check the estimated ink levels Order ink supplies Replace the cartridges Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 12 Related topics • Order ink supplies Order ink supplies HP recommends that you use original HP cartridges. Original HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. For a list of cartridge numbers, see the documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the cartridges. You can order cartridges online from the HP Web site.
Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. Work with cartridges 3. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. c. Match color icons, then slide cartridge into slot until it clicks into place.
Chapter 12 d. Close cartridge door. Work with cartridges Related topics • Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
13 Solve a problem This section contains the following topics: • • • • • • • • • HP support Setup troubleshooting Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Fax troubleshooting Errors HP support • • • Support process HP support by phone Additional warranty options If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support.
Chapter 13 Placing a call Call HP support while you are in front of the computer and the product.
www.hp.
Chapter 13 After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.
• • • 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
Chapter 13 If this did not solve the issue, try the next solution. Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
If this did not solve the issue, try the next solution. Solution 2: Set your product as the default printer Solution: Use the system tools on your computer to change your product to be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution. Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer.
Chapter 13 5. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK. The Preferences menu reappears. 6. Press the down arrow button to highlight Set Country/Region, and then press OK. 7. Press the down arrow button to scroll through the countries/regions. When the country/region you want to use is highlighted, press OK. 8. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.
I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2.
Chapter 13 To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. • In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. The MSCONFIG utility application appears. c. Click the General tab. d. Click Selective Startup. e.
The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart Premium Fax C309 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically.
Chapter 13 • • • • • • • • The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper The text edges are jagged Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help.
For more information, see: • Load media Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Chapter 13 If this did not solve the issue, try the next solution. Solution 6: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box.
To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 13 ◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts. Reinstall the cartridge and make sure all of the cartridges are properly installed. Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar.
NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
Chapter 13 If this did not solve the issue, try the next solution. Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly.
3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge.
Chapter 13 Color bars - color mixing (yellow bar contains magenta streaks) ◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts. Reinstall the cartridge and make sure all of the cartridges are properly installed. Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar.
• If the lines are jagged, align the printer, and then print this diagnostic page again. Alignment pattern - jagged lines NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 13 Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges.
Chapter 13 Print the image with a high print quality setting, such as Best or Maximum dpi. For more information, see: • Print using the maximum dpi Cause: The print quality or copy setting on the product was set too low. If this did not solve the issue, try the next solution. Solution 5: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1.
3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge.
Chapter 13 Color bars - color mixing (yellow bar contains magenta streaks) ◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts. Reinstall the cartridge and make sure all of the cartridges are properly installed. Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar.
• If the lines are jagged, align the printer, and then print this diagnostic page again. Alignment pattern - jagged lines NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 7: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 13 Solution 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.
3. Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead. 4. Press any button to return to the Tools menu. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4.
Chapter 13 Color bars - color mixing (yellow bar contains magenta streaks) ◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts. Reinstall the cartridge and make sure all of the cartridges are properly installed. Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar.
• If the lines are jagged, align the printer, and then print this diagnostic page again. Alignment pattern - jagged lines NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 13 If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The resolution of the image was low. If this did not solve the issue, try the next solution. Solution 3: Print the image in a smaller size Solution: Reduce the size of the image and then print it. If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed.
Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page. • • • Solution 1: Make sure the paper is loaded correctly Solution 2: Make sure only one type of paper is loaded Solution 3: Ensure that the Two-sided printing accessory is securely installed Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
Chapter 13 3. Print a document with little or no text. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper. Cause: Ink accumulated inside the product, where the back of the paper rests during printing. If this did not solve the issue, try the next solution. Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.
3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned.
Chapter 13 Color bars - expected result • If any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a different color, refer to the following steps. Color bars - irregularly streaked or faded bar (top bar) Solve a problem Color bars - color mixing (yellow bar contains magenta streaks) ◦ ◦ ◦ 126 Solve a problem Check the estimated ink levels in the cartridges.
◦ ◦ Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar. NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the printhead, and then print this diagnostic page again.
Chapter 13 NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. Cause: The printhead needed to be cleaned.
Cause: The flaps might get caught in the rollers. The product prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 The margins are not printing as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Check the printer margins Solution 2: Verify the paper size setting Solution 3: Load the stack of paper correctly Solution 1: Check the printer margins Solution: Check the printer margins.
Cause: The document you were printing contained an additional blank page. If this did not solve the issue, try the next solution. Solution 2: Load paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: • Load media Cause: The product picked up two sheets of paper.
Chapter 13 NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see: • Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution.
Cause: The memory card was inserted backwards or upside down. If this did not solve the issue, try the next solution. Solution 2: Insert the memory card fully into the appropriate slot on the product Solution: Make sure you fully insert the memory card into the appropriate slot on the product. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
Chapter 13 Solution 1: Install the product software Solution: Install the product software that came with the product. If it is installed, restart your computer. To install the product software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 • If you are loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first. Solve a problem NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The original was placed incorrectly on the glass or in the document feeder tray.
Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white. If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text.
Chapter 13 Copy troubleshooting Use this section to solve these copy problems: • • • • • Nothing happens when I try to copy Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series) Parts of the original do not appear or are cut off Fit to Page is not working as expected The printout is blank Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
If you are loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first. Solve a problem • NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The original was placed incorrectly on the glass or in the document feeder tray. If this did not solve the issue, try the next solution.
Chapter 13 Cause: The product did not recognize the paper type. If this did not solve the issue, try the next solution. Solution 5: Check for a paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. NOTE: Remove any staples or clips from the original document. Cause: The product had a paper jam. Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series) NOTE: This section provides solutions for the HP Photosmart Premium Fax C309b series model.
If this did not solve the issue, try the next solution. Solution 4: Make sure the HP Photosmart Software is installed on your computer Solution: Insert the product installation CD and install the software. For more information, see the Setup Guide. Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try the next solution.
Chapter 13 • If you are loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first. Solve a problem NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The original was placed incorrectly on the glass or in the document feeder tray. If this did not solve the issue, try the next solution.
Solution 8: Make sure the paper loaded is recognized by the product Solution: Do not use the product to copy onto envelopes or other papers the product does not support. Related topics • Recommended papers for printing Cause: The product did not recognize the inserted paper type. If this did not solve the issue, try the next solution. Solution 9: Check for a paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product.
Chapter 13 NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The original was placed incorrectly on the glass or in the document feeder tray. Fit to Page is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
NOTE: You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page feature, the original must be placed print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass or in the document feeder tray. Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.
Chapter 13 • If you are loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first. Solve a problem NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The original was placed incorrectly on the glass or in the document feeder tray.
• • • • • • • • • • • • • Fax tones are recorded on my answering machine The product cannot receive faxes, but can send faxes The product is having problems receiving a manual fax The product is not answering incoming fax calls Pages of a fax I received are missing Faxes are received but do not print Parts of a fax I received are cut off The fax I received is blank The computer to which I am connecting has only one phone port I hear static on my telephone line since connecting the product The fax test fail
Chapter 13 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the product. If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the port labeled 1-LINE on the back of the product.
Chapter 13 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 3 Telephone (optional) For more information on setting up the product, see the printed documentation that came with the product. Cause: Other office equipment (such as an answering machine or a telephone) was not set up properly with the product. If this did not solve the issue, try the next solution. Solution 5: Try removing the splitter Solution: A phone line splitter can cause faxing problems.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution.
Chapter 13 NOTE: For information on turning your DSL modem off, contact your DSL provider for support. Completely remove power for at least 15 minutes, and then turn the DSL modem back on. Listen to the dial tone again. • If the dial tone sounds clear (no noise or static), try sending or receiving a fax. NOTE: You might notice static on the phone line again in the future. If the product stops sending and receiving faxes, repeat this process.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed setting was set too fast. If this did not solve the issue, try the next solution.
Chapter 13 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 6. After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test.
The product is having problems sending a manual fax Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 Solution 3: Start sending the fax within 3 seconds of hearing fax tones Solution: If you are sending a fax manually, make sure that you press Start Fax within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail. Cause: You did not press Start Fax within three seconds of hearing fax tones. If this did not solve the issue, try the next solution. Solution 4: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate.
have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4.
Chapter 13 have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. The Advanced Fax Setup menu appears. 3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4.
Parts of a fax I sent are cut off Solution: Make sure the receiving fax machine can accept the paper size you are using. If not, ask the recipient if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper size such as letter or A4. Cause: Some fax machines cannot accept faxes larger than letter or A4 paper. The fax was larger than letter or A4 paper.
Chapter 13 If this did not solve the issue, try the next solution. Solution 2: Lower the fax resolution Solution: For faster transmission, use Standard resolution. This setting provides the fastest possible transmission with the lowest quality of fax. The default resolution is Fine, which can take longer to send. Cause: The document contained a lot of graphics or had very fine detail. If this did not solve the issue, try the next solution.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed option was set to a slow transmission speed.
Chapter 13 Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to wait for the product should be greater than the number of rings to answer for the answering machine. If the answering machine and the product are set to the same number of rings to answer, both devices will answer the call and fax tones will be recorded on the answering machine.
Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Run Fax Test, and then press OK. The HP Photosmart displays the status of the test on the display and prints a report. 5. Review the report.
Chapter 13 Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the product from receiving fax calls.
Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct. The number of rings to answer for the product should be greater than the number of rings to answer for the answering machine.
Chapter 13 Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings. Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 11: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam.
Chapter 13 2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed setting might have been set too fast. If this did not solve the issue, try the next solution.
The product is not answering incoming fax calls Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings. Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution.
NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear the message and resume faxing. After you resolve any problems found, the product can begin answering incoming fax calls. Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was set to Off. Pages of a fax I received are missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 13 Solution 1: Clear any paper jams and make sure paper is loaded in the input tray Solution: The product might have a paper jam or be out of paper. If you have Backup Fax Reception enabled, the product might have stored the fax in memory upon reception. After clearing the paper jam or loading paper in the input tray, the product automatically begins printing all the unprinted faxes from memory, in the order they were received.
Cause: The sending fax machine had a problem. If this did not solve the issue, try the next solution. Solution 2: Make sure paper is loaded in the input tray Solution: Make sure you have paper loaded correctly. For more information, see: • Load media Cause: The paper-width guide was not positioned correctly. If this did not solve the issue, try the next solution. The fax I received is blank Solution: Check with the sender to see if the sending fax machine is having problems.
Chapter 13 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the product will not be able to receive faxes. 7. (Optional) Connect a phone to the other open phone port on the parallel splitter.
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connect the other end of the phone cord to the parallel splitter on the side with the single phone port. 5. Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side with two phone ports. 6. Connect your answering machine to the other open phone port on the parallel splitter.
Chapter 13 To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2.
I hear static on my telephone line since connecting the product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 The fax test failed If you tried to run the fax test from your computer and the fax test failed to run, the product might be busy with another task or have an error condition preventing it from running the fax test. What to check • The product is set up properly, connected to a power supply, and is connected to your computer. For more information on setting up the product, see the Setup Guide that came with the product. • The product is turned on.
end to the port labeled 1-LINE on the back of the product. For more information on setting up the product for faxing, see the printed documentation. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack.
Chapter 13 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the product is ready for faxing. 3. Try to send or receive a test fax. The "Using Correct Type of Phone Cord with Fax" test failed Solution • Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.
The "Fax Line Condition" test failed Solution • Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the product to an analog phone line and try sending or receiving a fax.
Chapter 13 • • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK. 3. Press the down arrow button to highlight Fax Speed, and then press OK. 4. Press the down arrow button to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.
Chapter 13 (continued) Error code Error definition 247-248 There was a communication error with the sending fax machine. (249-251 Error Correction Mode) 252 Telephone line conditions were too poor to receive a fax. 253 The sending fax machine attempted to use an unsupported page width. 281 The telephone connection was lost. (282 Error Correction Mode) 283-284 (285 Error Correction Mode) 286 290 There was a communication error with the sending fax machine.
3. Press the down arrow button to highlight Error Correction Mode, and then press OK. The Error Correction Mode menu appears. 4. Press the down arrow button to highlight Off or On. 5. Press OK. Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print.
Chapter 13 Solution 1: Load more paper in the photo tray Solution: If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo tray. If there is paper in the photo tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print job.
Photo tray cannot engage Solution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure the output is lowered all the way and lays flat. Cause: The output tray was not inserted all the way. Photo tray cannot disengage Solution: Push the output tray all the way down. Cause: The output tray was not lowered all the way. Missing HP Photosmart Software Try the following solutions to resolve the issue.
Chapter 13 the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer.
Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card or attached storage device were damaged. If this did not solve the issue, try the next solution.
Chapter 13 CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted.
Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications.
Chapter 13 Solution 3: Push the memory card all the way forward Solution: Remove the memory card and reinsert it in the memory card slot until it stops. Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem.
Ink is drying Solution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until the product pulls the printed sheet to print on the back side. Cause: Transparencies and some other media require a drying time that is longer than normal. Power and connection messages The following is a list of power- and connection-related error messages: • Improper shutdown Improper shutdown Solution: Press the On button to turn the product on and off.
Chapter 13 Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: • Replace the cartridges Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 13 Solution 1: Install the ink cartridges correctly Solution: error. Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product.
8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. Solve a problem CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12.
Chapter 13 Solution 2: Close the print carriage latch Solution: Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution.
1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. Errors 199 Solve a problem 4.
Chapter 13 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge.
Cause: The product had a problem. Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage. Printing can continue, but ink system behavior might change. Cause: The product has nearly maximized the ink service capacity. Ink system failure Solution: Turn off the product, unplug the power cord, and wait 10 seconds.
Chapter 13 The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. Solve a problem 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up.
8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. Solve a problem CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12.
Chapter 13 Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead and then cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
5. Remove the printhead by lifting it straight up. Solve a problem 6. Make sure the latch handle is raised, and then reinsert the printhead. 7. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8.
Chapter 13 9. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed or incorrectly installed. If this did not solve the issue, try the next solution. Solve a problem Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges.
For more information, see: • Replace the cartridges Cause: The product detected non-HP ink. Original HP ink depleted Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges. Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality. Information about ink levels will not be available.
Chapter 13 Printhead appears to be missing or damaged Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinstall the printhead and cartridges Solution 2: Contact HP support Solution 1: Reinstall the printhead and cartridges Solution: Check to make sure the printhead and the cartridges are installed.
5. Remove the printhead by lifting it straight up. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts.
Chapter 13 c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. Solve a problem To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b.
9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Solve a problem 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door.
Chapter 13 Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. Printhead problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
Chapter 13 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. Solve a problem d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product.
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Chapter 13 Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solve a problem Solution: Check the print quality of the current print job.
Solution 1: Insert all ink cartridges Solution: Make sure all of the ink cartridges are inserted. For more information, see: • Replace the cartridges Cause: One or more ink cartridges were missing. If this did not solve the issue, try the next solution. Solution 2: Check if all ink cartridges are properly installed Solution: error. Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this The print carriage moves to the center of the product.
Chapter 13 5. Press down on any cartridges that are sticking up. They should snap down into place. 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: • Replace the cartridges Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution. Solution 3: Clean the ink cartridge contacts Clean the cartridge electrical contacts. To clean the electrical contacts 1. Make sure the product is turned on. 2.
Chapter 13 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts Solve a problem 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead.
9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge.
Chapter 13 Solve a problem 222 Solve a problem
14 Stop the current job Stop the current job To stop a print job from the product ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for the print job to be cancelled.
Chapter 14 Stop the current job 224 Stop the current job
The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 15 2. Press the down arrow button until Preferences is highlighted, and then press OK. 3. Press the down arrow button until Cartridge Chip Info is highlighted, and then press OK. Technical information NOTE: To re-enable the usage information function, restore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information.
Type Paper weight Input tray* Output tray† Photo tray* Document feeder tray 8.5 x 11 inch (216 x 279 mm) Photo paper n/a Up to 40 25 n/a n/a * † Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up.
Chapter 15 Technical information Fax specifications • Walk-up black-and-white and color fax capability. • Up to 110 speed dials (varies by model). • Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Automatic no-answer redial one time (varies by model). • Confirmation and activity reports.
HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions web site for more information on HP’s environmental initiatives. www.hp.
Chapter 15 Technical information 2. Press the down arrow button to highlight Preferences, and then press OK. 3. Press the down arrow button to highlight Energy Save Mode, and then press OK. 4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK. Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product.
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach. Technical information Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd.
Chapter 15 English Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
This section contains the following topics: • • • • • • • Technical information Regulatory model identification number FCC statement VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Noise emission statement for Germany HP Photosmart Premium Fax C309 series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number.
Chapter 15 Notice to users in Japan about the power cord Technical information Notice to users in Korea Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Regulatory wireless statements • • • • • Technical information This section contains the following regulatory information pertaining to wireless products: Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada European Union regulatory notice Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
Chapter 15 European Union regulatory notice Technical information European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 73/23/EEC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
This section contains the following topics: • • • • • Technical information Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Notice to users of the German telephone network Australia wired fax statement Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68.
Chapter 15 Notice to users of the Canadian telephone network Technical information Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users of the German telephone network Technical information Hinweis für Benutzer des deutschen Telefonnetzwerks Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden.
Chapter 15 Technical information 240 Technical information
Index 10 x 15 cm photo paper specifications 226 change measurements distinctive ringing 17 DSL, set up with fax 15 A E ADSL.
Index P S paper recommended types 36 specifications 226 tips 41 parallel phone system 12 PBX system, set up with fax 16 PC modem.
