User's Manual
Table Of Contents
- Contents
- HP Photosmart Premium Fax C410 series Help
- How do I?
- Finish setting up the HP Photosmart
- Get to know the HP Photosmart
- Scan
- Copy
- Fax
- Save photos
- Work with cartridges
- Solve a problem
- HP support
- Setup troubleshooting
- Improve print quality
- Print troubleshooting
- Memory card troubleshooting
- Scan troubleshooting
- Copy troubleshooting
- Fax troubleshooting
- The product is having problems sending and receiving faxes
- The product cannot send faxes, but can receive faxes
- The product is having problems sending a manual fax
- Pages of a fax I sent are missing
- The quality of the fax I sent is poor
- Fax transmission is slow
- Fax tones are recorded on my answering machine
- The product cannot receive faxes, but can send faxes
- The product is having problems receiving a manual fax
- The product is not answering incoming fax calls
- Pages of a fax I received are missing
- Faxes are received but do not print
- Parts of a fax I received are cut off
- I hear static on my telephone line since connecting the product
- The fax test failed
- I am having problems faxing over the Internet using IP phone
- Errors
- Technical information
- Notice
- Cartridge chip information
- Specifications
- Environmental product stewardship program
- Eco-Tips
- Paper use
- Plastics
- Material safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- Disposal of waste equipment by users in private households in the European Union
- Chemical Substances
- Toxic and hazardous substance table
- Battery disposal in the Netherlands
- Battery disposal in Taiwan
- Attention California users
- EU battery directive
- Regulatory notices
- Regulatory wireless statements
- Regulatory telecommunication notices
- Japan safety statement
- Index
![](/manual/hp/photosmart-premium-fax-e-all-in-one-printer-c410c/user-s-manual-english/images/img-143.png)
NOTE: Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause: The original was placed incorrectly on the glass or in the document feeder
tray.
Fax troubleshooting
Use this section to solve the following fax problems:
•
The product is having problems sending and receiving faxes
•
The product cannot send faxes, but can receive faxes
•
The product is having problems sending a manual fax
•
Pages of a fax I sent are missing
•
The quality of the fax I sent is poor
•
Parts of a fax I sent are cut off
•
The fax I sent was blank when it was received
•
Fax transmission is slow
•
Fax tones are recorded on my answering machine
•
The product cannot receive faxes, but can send faxes
•
The product is having problems receiving a manual fax
•
The product is not answering incoming fax calls
•
Pages of a fax I received are missing
•
Faxes are received but do not print
•
Parts of a fax I received are cut off
•
The fax I received is blank
•
The computer to which I am connecting has only one phone port
•
I hear static on my telephone line since connecting the product
•
The fax test failed
•
I am having problems faxing over the Internet using IP phone
•
The fax log report shows an error
The product is having problems sending and receiving faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Chapter 12
142 Solve a problem
Solve a problem