User's Manual
Table Of Contents
- Contents
- HP Photosmart Premium Fax C410 series Help
- How do I?
- Finish setting up the HP Photosmart
- Get to know the HP Photosmart
- Scan
- Copy
- Fax
- Save photos
- Work with cartridges
- Solve a problem
- HP support
- Setup troubleshooting
- Improve print quality
- Print troubleshooting
- Memory card troubleshooting
- Scan troubleshooting
- Copy troubleshooting
- Fax troubleshooting
- The product is having problems sending and receiving faxes
- The product cannot send faxes, but can receive faxes
- The product is having problems sending a manual fax
- Pages of a fax I sent are missing
- The quality of the fax I sent is poor
- Fax transmission is slow
- Fax tones are recorded on my answering machine
- The product cannot receive faxes, but can send faxes
- The product is having problems receiving a manual fax
- The product is not answering incoming fax calls
- Pages of a fax I received are missing
- Faxes are received but do not print
- Parts of a fax I received are cut off
- I hear static on my telephone line since connecting the product
- The fax test failed
- I am having problems faxing over the Internet using IP phone
- Errors
- Technical information
- Notice
- Cartridge chip information
- Specifications
- Environmental product stewardship program
- Eco-Tips
- Paper use
- Plastics
- Material safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- Disposal of waste equipment by users in private households in the European Union
- Chemical Substances
- Toxic and hazardous substance table
- Battery disposal in the Netherlands
- Battery disposal in Taiwan
- Attention California users
- EU battery directive
- Regulatory notices
- Regulatory wireless statements
- Regulatory telecommunication notices
- Japan safety statement
- Index
![](/manual/hp/photosmart-premium-fax-e-all-in-one-printer-c410c/user-s-manual-english/images/img-163.png)
faxes. In this case, the answering machine will answer the fax call and record the fax
tones.
For more information on setting up the product when you have an answering machine,
see the printed documentation that came with the product.
Cause: The product was set up to receive faxes manually, which means that the
product would not answer incoming calls. You must be available to respond in person
to incoming fax calls, or the product will not receive the fax and your answering
machine will record the fax tones.
The product cannot receive faxes, but can send faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure the product is set up for faxing correctly
•
Solution 2: Check the Auto Answer setting
•
Solution 3: Set the product to answer faxes manually
•
Solution 4: If you have a computer dial-up modem on the same phone line as the
product, make sure the modem software is not intercepting the fax
•
Solution 5: If you have an answering machine on the same phone line as the product,
record a new outgoing message
•
Solution 6: If you have an answering machine on the same phone line as the product,
make sure it is connected to the correct port
•
Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting
matches the ring pattern for your fax number
•
Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring
setting is set to All Rings
•
Solution 9: Make sure other equipment on the phone line is not reducing the fax signal
•
Solution 10: Clear the memory of the product
•
Solution 11: Check for error messages on the display
Solution 1: Make sure the product is set up for faxing correctly
Solution: Make sure you set up the product properly for faxing, based on the
equipment and services you have on the same phone line as the product. For more
information, see
Set up the HP Photosmart for faxing.
Then, run a fax test to check the status of the product and to make sure you set it up
properly.
To test your fax setup from the control panel
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
Chapter 12
162 Solve a problem
Solve a problem