User's Manual
Table Of Contents
- Contents
- HP Photosmart Premium Fax C410 series Help
- How do I?
- Finish setting up the HP Photosmart
- Get to know the HP Photosmart
- Scan
- Copy
- Fax
- Save photos
- Work with cartridges
- Solve a problem
- HP support
- Setup troubleshooting
- Improve print quality
- Print troubleshooting
- Memory card troubleshooting
- Scan troubleshooting
- Copy troubleshooting
- Fax troubleshooting
- The product is having problems sending and receiving faxes
- The product cannot send faxes, but can receive faxes
- The product is having problems sending a manual fax
- Pages of a fax I sent are missing
- The quality of the fax I sent is poor
- Fax transmission is slow
- Fax tones are recorded on my answering machine
- The product cannot receive faxes, but can send faxes
- The product is having problems receiving a manual fax
- The product is not answering incoming fax calls
- Pages of a fax I received are missing
- Faxes are received but do not print
- Parts of a fax I received are cut off
- I hear static on my telephone line since connecting the product
- The fax test failed
- I am having problems faxing over the Internet using IP phone
- Errors
- Technical information
- Notice
- Cartridge chip information
- Specifications
- Environmental product stewardship program
- Eco-Tips
- Paper use
- Plastics
- Material safety data sheets
- Recycling program
- HP inkjet supplies recycling program
- Power consumption
- Disposal of waste equipment by users in private households in the European Union
- Chemical Substances
- Toxic and hazardous substance table
- Battery disposal in the Netherlands
- Battery disposal in Taiwan
- Attention California users
- EU battery directive
- Regulatory notices
- Regulatory wireless statements
- Regulatory telecommunication notices
- Japan safety statement
- Index
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Solution 1: Change the fax speed
Solution: If you experience problems sending and receiving faxes while using an
Internet fax service, use a slower fax speed. You can do this by changing the Fax
Speed setting from Fast (33600) (the default) to Medium (14400) or Slow (9600).
To set the fax speed from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
3. Press the down arrow button to highlight Fax Speed, and then press OK.
4. Press the down arrow button to select one of the following settings, and then press
OK.
Fax speed setting Fax speed
Fast (33600) v.34 (33600 baud)
Medium (14400) v.17 (14400 baud)
Slow (9600) v.29 (9600 baud)
Cause: The fax over Internet Protocol (FoIP) service might not have worked
properly when the product was sending and receiving faxes at high speed (33600
bps).
If this did not solve the issue, try the next solution.
Solution 2: Make sure the phone cord is connected to the correct port on the
product
Solution: You can only send and receive faxes by connecting a phone cord to the
port labeled 1-LINE on the product. This means that your connection to the Internet
must be done either through a converter box (which supplies regular analog phone
jacks for fax connections) or your telephone company.
Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 3: Make sure the telephone company supports faxing over the Internet
Solution: Check with your telephone company to make sure their Internet phone
service supports faxing. If they do not support faxing, you will not be able to send and
receive faxes through the Internet.
Cause: Your telephone company did not support faxing over the Internet.
Fax troubleshooting 189
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