User guide

212 Chapter 14 : Troubleshooting
• Look for the app in Software Manager (see Manage applications with
Software Manager). You may see one of the following icons to the right
of the app name:
• Make sure you have a data connection (see I don’t know if I have a
data connection).
• If you are making a data connection over your wireless service
provider’s data network and are in roaming coverage, check to see if
you have data roaming enabled. Open Phone , open the
application menu and tap Preferences & Accounts. Under Network, tap
Data Roaming and tap Enabled. Note that additional charges may
apply if you enable data roaming.
• Connect to a Wi-Fi network, and then try the download again (see
Wi-Fi).
• Restart your smartphone and then try the download again (see Restart
your smartphone).
I’m having trouble installing an app from App Catalog
• If you received one of the following errors, the app is not compatible
with your smartphone:
This application is not available for your model.
This application is not available for your carrier.
This application is not available in your country.
This application cannot run on your current operating system. Use
the System Updates app to install the system update and try again.
This is not a valid webOS application.
• If you received an error message other than the ones shown above,
follow the prompts to reinstall the app.
• Delete the application (see Delete applications).
• Restart your smartphone and then try the download again (see Restart
your smartphone).
I want to install an app on my smartphone from a source
other than App Catalog
App Catalog, which includes the on-device catalog and the associated
web and beta distribution channels, is the only officially supported
mechanism for installing applications on your HP Pre
3
. Third-party sources
may make applications available for installation on your smartphone via
alternative mechanisms. These apps are sometimes referred to as
"homebrew" apps. Homebrew apps have not been tested and certified
by HP. HP cannot assist with the finding, purchasing, downloading,
installing or removing of applications that are not from App Catalog.
Installing homebrew applications can modify your webOS smartphone in
any number of ways that may cause your smartphone to behave
TIP If you delete an app purchased from App Catalog, you don't have to
purchase the application again. Purchased applications are associated with
your HP webOS Account (see Reinstall a deleted application).
Table 2. App Download Status Icons
Icon Description
The download or installation of the app failed. Tap the
icon and follow the prompts to fix the issue.
The app is currently downloading.
The app download is currently paused. Tap the icon to
resume the download.
The application is already on your smartphone. The icon
indicates that a new version is available. You can tap the
icon to download and install the new version at any time.
Look on the bottom of the first page in the Launcher to find
your app.
TIP If you delete an app purchased from App Catalog, you don't have to
purchase the application again. Purchased applications are associated with
your HP webOS Account (see Reinstall a deleted application).