HP ProLiant BL25p Generation 2 Server Blade User Guide November 2006 (First Edition) Part Number 415851-001
© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Contents Component identification ............................................................................................................... 6 Front panel LEDs ....................................................................................................................................... 6 Front panel components ............................................................................................................................. 7 Rear panel components....................................
ProLiant p-Class Advanced management .......................................................................................... 38 Network-based PXE deployment ...................................................................................................... 39 Static IP bay configuration .............................................................................................................. 41 Deployment methods......................................................................................
Important safety information............................................................................................................ 59 Symptom information ..................................................................................................................... 60 Prepare the server for diagnosis ...................................................................................................... 61 Service notifications.......................................................................
Component identification In this section Front panel LEDs ...................................................................................................................................... 6 Front panel components ............................................................................................................................ 7 Rear panel components.............................................................................................................................
Item LED description Status 4 NIC 2* Green = Network linked Green flashing = Network activity Off = No link or activity 5 NIC 3* Green = Network linked Green flashing = Network activity Off = No link or activity 6 NIC 4* Green = Network linked Green flashing = Network activity Off = No link or activity 7 System power Green = On Amber = Standby (auxiliary power available) Off = Off * Actual NIC numeration depends on several factors, including the operating system installed on the server blade.
Rear panel components Item Description 1 Power connector 2 Signal connector SAS and SATA hard drive LED combinations Online/activity LED Fault/UID LED (green) (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application.
Online/activity LED Fault/UID LED (green) (amber/blue) Interpretation Flashing irregularly Off The drive is active, and it is operating normally. Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Item Description 16 Hard drive backplane data cable connector 17 Hard drive backplane power cable connector 18 System battery 19 Smart Array E200i Controller cache module DIMM slot numbering Item Description Memory bank 1 DIMM slot 5 Processor 2 memory bank C 2 DIMM slot 6 Processor 2 memory bank C 3 DIMM slot 7 Processor 2 memory bank D 4 DIMM slot 8 Processor 2 memory bank D 5 DIMM slot 4 Processor 1 memory bank B 6 DIMM slot 3 Processor 1 memory bank B 7 DIMM slot 2 Proc
Position Function Default 8 Reserved Off *To access redundant ROM, set S1, S5, and S6 to ON. Internal USB connector For more information, see "Internal USB functionality (on page 53).
Item Connector Description 4 USB 2 For connecting a USB device 5 Serial For trained personnel to connect a null-modem serial cable and perform advanced diagnostic procedures 6 iLO RJ-45 (10/100 Ethernet) For connecting an Ethernet to the server blade iLO interface from a client device The local I/O cable ships with the enclosure.
Operations In this section Power up the server blade....................................................................................................................... 13 Power down the server blade .................................................................................................................. 13 Remove the server blade ......................................................................................................................... 14 Remove the access panel ..................
IMPORTANT: When the server blade is in standby mode, auxiliary power is still being provided. To remove all power from the server blade, remove the server blade from the server blade enclosure. IMPORTANT: Remote power procedures require the most recent firmware for the power enclosure and server blade enclosure management modules. For the most recent firmware, refer to the HP website (http://www.hp.com/go/support). Remove the server blade 1. Identify the proper server blade in the server blade enclosure.
5. Loosen the thumbscrew on the rear of the access panel. 6. Press down on the thumb indentations, slide the access panel toward the rear of the unit about 1.25 cm (0.5 in), and lift to remove the panel.
Setup In this section Overview .............................................................................................................................................. 16 Installing the HP BladeSystem components................................................................................................. 16 Verifying system components ................................................................................................................... 16 Connecting to the network......................
Connecting to the network To connect the HP BladeSystem to a network, each server blade enclosure must be configured with a pair of network interconnects to manage signals between the server blades and the external network. For more information about interconnect options, refer to the HP website (http://www.hp.com/go/bladesystem/interconnects). Server blade enclosure network connections Each server blade enclosure requires a pair of interconnect modules to provide network access for data transfer.
Each pair of RJ-45 patch panels provides up to four network connections per server blade bay. A server blade installed in bay 1 (from the front view) maps to four of the bottom row Ethernet connectors. Each consecutive server blade maps to four Ethernet connectors in the next row of connectors in a similar manner. For RJ-45 patch panel installation and specifications, see the documentation that ships with the interconnect option. IMPORTANT: NIC numbering is for mapping purposes only.
Each pair of RJ-45 patch panel 2s supports two FC connections when an FC adapter is installed. A server blade installed in bay 1 (from the front view) occupies the bottom connector on each patch panel. For more information, refer to the HP website (http://www.hp.com/go/bladesystem/interconnects).
Installing a server blade 1. Remove a 6U server blade blank. 2. Press the release button and open the server blade handle.
3. Install the server blade. When the server blade is fully inserted, it locks into place. The default setting for server blades initiates automatic power up. CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade enclosure unless all bays are populated with either a component or a blank. NOTE: The first server blade must be installed into a server blade enclosure to facilitate naming the server blade enclosure, the rack, and the interconnects.
Hardware options installation In this section Processor option..................................................................................................................................... 22 Hard drive option................................................................................................................................... 27 Memory option ......................................................................................................................................
4. Remove the heatsink blank. Retain the blank for future use. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. 5. Remove the processor socket protective cover. Retain the cover for future use. CAUTION: Failure to completely open the processor retaining latch prevents the processor from seating during installation, leading to hardware damage.
6. Open the processor retaining latch and the processor socket retaining bracket. IMPORTANT: Be sure the processor remains inside the processor installation tool. 7. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 8. Align the processor installation tool with the socket and install the processor.
CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. 9. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
10. Close the processor retaining bracket and the processor retaining latch. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor retaining latch. 11. Remove the protective cover from the heatsink. CAUTION: After the cover is removed, do not touch the thermal interface media.
12. Install the heatsink. 13. Install the access panel. 14. Install the server blade ("Installing a server blade" on page 20). Hard drive option The server blade supports up to two hot-plug SFF SAS or SATA drives. CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank. To install the component: 1. Remove the hard drive blank.
2. Open the release latch and prepare the hard drive for installation. 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug hard drive LEDs. 5. Resume normal server operations. Memory option The server blade ships with two DIMMs installed in processor 1 memory bank A. Each processor has two banks consisting of two DIMM slots in each bank, for a total of eight DIMM slots. CAUTION: Use only HP DIMMs. DIMMs from other sources may adversely affect data integrity.
• Both DIMM slots in a memory bank must be populated. • Both DIMMs in a memory bank must be identical. • Processor 1 memory bank A must always be populated. • DIMM banks are active only when the corresponding processor socket is populated. • If installing only one bank on a processor, populate the bank physically farthest from the processor. • If mixing DIMM sizes on the same processor, the largest capacity DIMMs must be populated in the bank farthest from the processor.
• Supported SAN and associated software For more detailed SAN configuration information for the server blade, refer to: • The model-specific QuickSpecs document located on the HP ProLiant p-Class server blade products web page at the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info) • The HP StorageWorks SAN documentation at the HP website (http://h18006.www1.hp.com/products/storageworks/san/documentation.html) • The HP BladeSystem p-Class storage website (http://www.hp.
5. Install the NIC mezzanine. Press down above the connector to seat the board. 6. Install the access panel. 7. Install the server blade ("Installing a server blade" on page 20). Battery-Backed Write Cache Enabler option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown.
4. Remove the standard cache module. 5. Install the optional cache module. 6. Open the battery compartment door.
7. Install the battery. 8. Connect the cable to the optional cache module. 9. Install the access panel. 10. Install the server blade ("Installing a server blade" on page 20).
Cabling In this section Using the local I/O cable........................................................................................................................ 34 Local administration using iLO 2 .............................................................................................................. 34 Connecting locally to a server blade with video and USB devices ................................................................
2. Connect the local I/O cable to the I/O port on the server blade. CAUTION: Disconnect the local I/O cable when not in use. The port and connector do not provide a permanent connection. Rear iLO 2 connector performance degrades when the local I/O cable is connected, even if the iLO 2 connector on the cable is not in use. CAUTION: Before disconnecting the local I/O cable, observe the following guidelines: • Completely log out of the current iLO 2 session before disconnecting from the iLO 2 port.
3. Connect a USB mouse to one USB connector. 4. Connect a USB keyboard to the second USB connector. Item Description 1 Monitor 2 USB mouse 3 USB keyboard 4 Local I/O cable Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a CD-ROM, such as the SmartStart CD, or a diskette. CAUTION: Disconnect the local I/O cable when not in use. The port and connector do not provide a permanent connection.
NOTE: Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections.
Configuration and utilities In this section Server blade deployment tools ................................................................................................................. 38 Configuration tools ................................................................................................................................. 45 Management tools.................................................................................................................................. 48 Networking tools..
• Remotely boot a host server blade to a virtual diskette image to perform a ROM upgrade or install an OS. • Send alerts from iLO 2 Advanced regardless of the state of the host server blade. • Access advanced troubleshooting features provided by iLO 2 Advanced. • Launch a web browser, use SNMP alerting, and diagnose the server blade with HP SIM. • Configure static IP bay settings for the dedicated iLO 2 management NICs on each server blade in an enclosure for faster deployment.
Deployment infrastructure To establish a network-based PXE deployment infrastructure, provide the following software and minimum hardware: • Client PC (administrative workstation) • AMD Athlon™ XP processor (700 MHz or greater recommended), AMD Athlon™ 64 processor, or Intel® Pentium® III or higher processor (700 MHz or greater recommended) • 128 MB of RAM • Microsoft® Windows® 2000 Professional or Microsoft® Windows® XP OS • Microsoft® Internet Explorer 5.
• 1.5 GB of available disk space • TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address • CD-ROM drive and/or diskette drive • Any of the following Java™ Runtime Environment versions: 1.3.1_02 1.3.1_07 1.3.1_08 1.4.1 for Windows® users only 1.4.2 for Linux users only Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html).
PXE deployment PXE enables server blades to load an image over the network from a PXE server, and then execute it in memory. The first NIC on the server blade is the default PXE boot NIC, but any of the other NC series NICs can be configured to boot PXE. For more information, refer to "Network-based PXE deployment (on page 39)." NOTE: Actual NIC numeration depends on several factors, including the OS installed on the server blade.
• Through an existing network (out of the rack, with the diagnostic station)—For this method, power the server blade with the diagnostic station and connect to an existing network through a hub. The DHCP server on the network assigns the IP address. Other methods for connecting to the server blade are available, but they do not provide the required network access for deployment. For more information, refer to "ProLiant p-Class Advanced management (on page 38).
Before beginning the deployment process, connect the server blade to the network with one of the following methods: • Through an existing network (in the rack)—For this method, install the server blade in its enclosure and assign it an IP address (manually or with DHCP). • Through an existing network (out of the rack, with the diagnostic station)—For this method, power the server blade with the diagnostic station and connect to an existing network through a hub.
also compatible with certain third-party SAN products. For more information, refer to the documentation that ships with the FCA option. For optimal SAN connectivity, observe the following guidelines: • The FCA option is installed correctly in the server blade. Refer to the documentation that ships with the FCA option. • An FC-compatible interconnect is installed in the enclosure. Refer to the documentation that ships with the interconnect option.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).
By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.
For more information regarding array controller configuration, refer to the controller user guide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD. HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.
ROMPaq utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities. For more information about the ROMPaq utility, refer to the HP website (http://www.hp.com/servers/manage).
The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD ("SmartStart software" on page 45). StorageWorks library and tape tools HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions, and some utility functions.
HP ProLiant Essentials Server Migration Pack - Physical to ProLiant Edition The HP ProLiant Essentials Server Migration Pack – Physical to ProLiant Edition (SMP – P2P) software enables administrators to upgrade or replace an existing server. SMP – P2P is an automated, accurate, and affordable tool that migrates existing servers and their content to the latest server technologies.
HP ProLiant Essentials Workload Management Pack The ProLiant Essentials Workload Management Pack is a software solution that controls and dynamically allocates system resources enabling administrators to consolidate applications and optimize performance on Microsoft® Windows ® 2000 server platforms. The WMP can limit the amount of resources available for processes and add resources on demand whenever needed.
for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM. USB support HP provides both standard USB support and legacy USB support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.
HP ProLiant Essentials Accelerated iSCSI Pack for Embedded Multifunction Gigabit server adapters The HP ProLiant Essentials Accelerated iSCSI Pack enables the embedded Multifunction adapter on a ProLiant server blade to use accelerated iSCSI over IP networks. iSCSI enables blocking-level storage data to be transported over widely used IP networks, providing access to the storage network from anywhere in the enterprise.
• For NetWare: IML Viewer • For Windows®: IML Viewer • For Linux: IML Viewer Application • From within the iLO 2 user interface • From within HP Insight Diagnostics (on page 54) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives.
Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media. If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 45) and its Assisted Path feature to install the operating system and latest driver support. NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.
To download the tool and for more information, refer to the HP website (http://h18000.www1.hp.com/support/files/index.html). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html).
Troubleshooting In this section Troubleshooting resources ....................................................................................................................... 58 Pre-diagnostic steps ................................................................................................................................ 58 Service notifications................................................................................................................................ 61 Loose connections .......
Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet.
• Run HP Insight Diagnostics (on page 54) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information. • Refer to server LEDs and their statuses. Prepare the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions. 2.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 62)," and follow the appropriate diagnostic path.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item See 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website (http://www.hp.com/support) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.h tml) 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 "POST error messages and beep codes (on page 73)" 2 "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
OS boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible causes: • Corrupted OS • Hard drive subsystem problem Troubleshooting 69
• Incorrect boot order setting in RBSU Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 67)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 50) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management agents (on page 50)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes Introduction For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Battery replacement If the server blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices In this section Regulatory compliance identification numbers ........................................................................................... 76 Federal Communications Commission notice ............................................................................................. 76 Declaration of conformity for products marked with the FCC logo, United States only..................................... 77 Modifications...................................................
Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
• • • Do not attempt to recharge the battery. Do not expose the battery to temperatures higher than 60°C (140°F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents.
Electrostatic discharge In this section Preventing electrostatic discharge............................................................................................................. 82 Grounding methods to prevent electrostatic discharge ................................................................................ 82 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
Specifications In this section Environmental specifications .................................................................................................................... 83 Server blade specifications......................................................................................................................
Technical support In this section Before you contact HP............................................................................................................................. 84 HP contact information............................................................................................................................ 84 Customer Self Repair ..............................................................................................................................
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss.
Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP.
Technical support 90
Technical support 91
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility ASR Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System DDR double data rate ESD electrostatic discharge FC Fibre Channel I/O input/output IEC International Electrotechnical Commission iLO 2 Integrated Lights-Out 2 Acronyms and abbreviations 92
IML Integrated Management Log INP Intelligent Networking Pack IP Internet Protocol iSCSI Internet Small Computer System Interface ISEE Instant Support Enterprise Edition KVM keyboard, video, and mouse LED light-emitting diode NIC network interface controller ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager PMP Performance Management Pack POST Power-On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment Acronyms and abbreviations 93
RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDMA Remote Direct Memory Access RDP Rapid Deployment Pack ROM read-only memory SAN storage area network SAS serial attached SCSI SATA serial ATA SFF small form-factor SFP small form-factor pluggable SIM Systems Insight Manager SMP secure management protocol SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol Acronyms and abbreviations 94
UID unit identification USB universal serial bus VCA Version Control Agent WEBES Web-Based Enterprise Service WMP Workload Management Pack Acronyms and abbreviations 95
Index A ACU (Array Configuration Utility) 47 ADU (Array Diagnostic Utility) 55 Altiris Deployment Solution 48 Altiris eXpress Deployment Server 48 Array Configuration Utility (ACU) 47 Array Diagnostic Utility (ADU) 55 ASR (Automatic Server Recovery) 48 authorized reseller 84 auto-configuration process 46 Automatic Server Recovery (ASR) 48 Autorun menu 45 B Basic Input/Output System (BIOS) 47, 49 batteries, replacing 75, 80 battery 9, 75, 80 battery replacement notice 75, 80 battery-backed write cache (BBWC
Federal Communications Commission (FCC) notice 76, 77, 78 flash ROM 49 flowcharts 62, 63, 65, 67, 69, 71 front panel components 7 front panel LEDs 6 front panel/LED board connector 9 G general diagnosis flowchart 63 grounding methods 82 H hard drive backplane data cable connector 9 hard drive backplane power cable connector 9 hard drive bays 7 hard drive LEDs 8 hard drives 8, 27 hard drives, determining status of 8 hard drives, installing 27 health driver 48 health LEDs 8 HP BladeSystem Essentials Insight
N network connection problems 17 networking tools 53 NIC mezzanine 30 NIC mezzanine connectors 9 RJ-45 patch panels 17, 18, 39 ROM legacy USB support 53 ROM redundancy 52 ROM, updating 56 ROM-Based Setup Utility (RBSU) 46 ROMPaq utility 49, 52 O S Online ROM Flash Component Utility 56 Open Services Event Manager 55 operating systems 56 Option ROM Configuration for Arrays (ORCA) 47 options installation 22 ORCA (Option ROM Configuration for Arrays) 47 OS boot problems flowchart 69 safety considerations 5
troubleshooting flowcharts 62 U updating the system ROM 52 USB connectors 11 USB device cabling 34, 35 USB devices 35, 43 USB support 53 utilities 38 utilities, deployment 42, 46, 48 V video connector 11 video devices 35 Virtual Machine Management Pack 50 Vulnerability and Patch Management Pack 51 W warnings 59 Web-Based Enterprise Service 55 Workload Management Pack (WMP) 52 Index 99
