HP ProLiant DL380 Generation 5 Server User Guide Part Number 403166-004 January 2007 (Fourth Edition)
© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ............................................................................................................................. 7 Front panel LEDs and buttons ...................................................................................................................... 8 Systems Insight Display LEDs .................................
Installing the server into the rack................................................................................................................ 32 Installing the operating system................................................................................................................... 34 Powering up and configuring the server ..................................................................................................... 34 Registering the server.............................................
Internal USB functionality ................................................................................................................ 67 Diagnostic tools ...................................................................................................................................... 68 HP Insight Diagnostics .................................................................................................................... 68 Survey Utility.........................................................
Taiwan battery recycling notice................................................................................................................. 94 Power cord statement for Japan................................................................................................................. 94 Electrostatic discharge ................................................................................................................. 95 Preventing electrostatic discharge ........................................
Component identification In this section Front panel components ............................................................................................................................ 7 Front panel LEDs and buttons ..................................................................................................................... 8 Systems Insight Display LEDs...................................................................................................................... 9 Rear panel components.
Front panel LEDs and buttons Item Description Status 1 UID LED button Blue = Activated Flashing = System being remotely managed Off = Deactivated 2 Internal health LED Green = Normal Amber = System degraded. To identify component in degraded state, refer to Systems Insight Display LEDs. Red = System critical. To identify component in critical state, refer to Systems Insight Display LEDs. 3 External health LED (power supply) Green = Normal Amber = Power redundancy failure.
Systems Insight Display LEDs Item Description Status 1 Online spare Off = No protection Green = Protection enabled Amber = Memory failure occurred Flashing amber = Memory configuration error 2 Mirror Off = No protection Green = Protection enabled Amber = Memory failure occurred Flashing amber = Memory configuration error All other LEDs Off = Normal Amber = Failure IMPORTANT: If more than one FBDIMM slot LED is illuminated, further troubleshooting is required.
Rear panel components Item Description Color 1 Expansion slot 1 — 2 Expansion slot 2 — 3 Expansion slot 3 — 4 Expansion slot 4 — 5 Expansion slot 5 — 6 T-10/T-15 Torx screwdriver — 7 External option blank — 8 NIC 2 connector — 9 NIC 1 connector — 10 Power supply bay 2 — 11 Power cord connector Black 12 Power supply bay 1 (populated) — 13 iLO 2 connector — 14 Video connector Blue 15 USB connectors (2) Black 16 Serial connector — 17 Mouse connector Green
Item PCIe Mixed PCIe/PCI-X 4 x8, slot 4, bus D 64-bit/133-MHz, slot 4, bus D 5 x8, slot 5, bus E 64-bit/133-MHz, slot 5, bus D x4 slots: x8 cards are supported, but will run at x4 speeds. x8 slots: x16 cards are supported, but will run at x8 speeds. All slots are non-hot-plug.
System board System board components (6-fan configuration) Item Description 1 Fan board connector 2 PPM 1 3 PPM 2 4 Power supply backplane connector 5 PCIe slot 1 6 PCIe slot 2 7 NMI jumper 8 iLO 2 diagnostic LEDs 9 System maintenance switch 10 Internal USB connector* 11 System battery 12 PCI riser cage connector 13 Fan 2 connector 14 Fan 1 connector 15 FBDIMM slots (1-8) 16 Multibay interface connector 17 Processor socket 1 18 Processor socket 2 * The lower USB connec
System board components (12-fan configuration) Item Description 1 Fan board connector 2 PPM 1 3 PPM 2 4 Power supply backplane connector 5 PCIe slot 1 6 PCIe slot 2 7 NMI jumper 8 iLO 2 diagnostic LEDs 9 System maintenance switch 10 Internal USB connector* 11 System battery 12 PCI riser cage connector 13 Fan 4 connector 14 Fan 2 connector 15 Fan 3 connector 16 Fan 1 connector 17 FBDIMM slots (1-8) 18 Multibay interface connector 19 Processor socket 1 20 Processor so
System maintenance switch Position Default Function S1 Off Off = iLO 2 security is enabled. On = iLO 2 security is disabled. S2 Off Off = System configuration can be modified. On = System configuration is locked and cannot be modified. S3 Off Reserved S4 Off Reserved S5 Off Off = Power-on password is enabled. On = Power-on password is disabled. S6 Off Off = Normal On = ROM treats system configuration as invalid.
FBDIMM slots FBDIMM slots are numbered sequentially (1 through 8) and the paired banks are identified by the letters A, B, C, and D. Systems Insight Display LEDs and internal health LED combinations When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.
Systems Insight Display LED and color Internal health LED color Status FBDIMM failure, all slots in all banks (amber) Red One or more FBDIMMs has failed. Test each bank of FBDIMMs by removing all other FBDIMMs. Isolate the failed FBDIMM by replacing each FBDIMM in a bank with a known working FBDIMM. Online spare memory (amber) Amber Bank X failed over to the online spare memory bank. Online spare memory (flashing amber) Red Invalid online spare memory configuration.
SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) On, off, or flashing Alternating amber and The drive has failed, or a predictive failure alert has been blue received for this drive; it also has been selected by a management application.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing irregularly Off The drive is active, and it is operating normally. Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Battery pack LEDs Item ID Color Description 1 Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller. 2 Green Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detected.
LED3 pattern LED4 pattern Interpretation — One blink per second The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete. The recharge process takes between 15 minutes and two hours, depending on the initial capacity of the battery.
Hot-plug fans (12-fan configuration) Fan board components Item Description 1 Fan connectors (8)* 2 Systems Insight Display connector 3 Power On/Standby button/system power LED 4 UID LED button 5 USB connectors (2) 6 Video connector 7 Fan board system connector *Only the 12-fan configuration supports all connectors.
Operations In this section Power up the server ................................................................................................................................ 22 Power down the server............................................................................................................................ 22 Extend the server from the rack ................................................................................................................ 22 Remove the access panel ...........
2. Extend the server until the server rail-release latches engage. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack. 3. After performing the installation or maintenance procedure, slide the server back into the rack: a. Press the server rail-release latches and slide the server fully into rack.
CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. To remove the component: 1. Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page 22). 2. Extend the server from the rack (on page 22).
Install the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. 1. Align the PCI riser cage with the chassis and slide it into place. 2. Tighten the thumbscrews to secure the PCI riser cage: a. Press down the black knob while turning clockwise, until fully tightened. b.
6. 7. Connect any required external cables to the expansion board. Refer to the documentation that ships with the expansion board. Power up the server (on page 22). Access the product rear panel Cable management arm with left-hand swing To access the server rear panel, open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: 1. 2.
4. Remove the cable management arm. Hot-plug fan operation The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server. The server shuts down in the following scenarios: • At POST: o The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level. If the cautionary temperature level is still detected after 5 minutes, the BIOS performs an orderly shutdown and enters Standby mode.
Setup In this section Optional installation services ................................................................................................................... 28 Rack planning resources ......................................................................................................................... 29 Optimum environment............................................................................................................................. 29 Rack warnings ............................
Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website (http://www.hp.com/products/servers/platforms).
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment: • Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).
Electrical grounding requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code.
• • Operating system or application software Hardware options Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 36)." Installing the server into the rack CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
13 iLO 2 connector — 14 Video connector Blue 15 USB connectors (2) Black 16 Serial connector — 17 Mouse connector Green 18 Keyboard connector Purple WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. 3. 4. Connect the power cord to the rear of the server. Install the power cord anchor on the handle of the power supply. NOTE: Peripheral device cables are removed for clarity. 5.
6. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. • Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language. For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.
Hardware options installation In this section Introduction ........................................................................................................................................... 36 Processor option..................................................................................................................................... 36 Memory options .....................................................................................................................................
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the corresponding PPM is missing. To install a processor: 1. 2. 3. 4. Power down the server (on page 22). Extend the server from the rack (on page 22). Remove the access panel (on page 23). Open the heatsink retaining bracket. CAUTION: The pins on the processor socket are very fragile.
5. Open the processor retaining latch and the processor socket retaining bracket. 6. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool.
7. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 8. Align the processor installation tool with the socket and install the processor.
9. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 10. Close the processor socket retaining bracket and the processor retaining latch. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 11. Remove the heatsink cover. CAUTION: After the cover is removed, do not touch the thermal interface media.
12. Install the heatsink.
13. Close the heatsink retaining bracket. Open the latches on the corresponding PPM slot. 15. Install the PPM. 14.
16. Close the latches. NOTE: The appearance of compatible PPMs may vary. NOTE: The PPM is keyed and the key must be aligned when installed. 17. Install the access panel (on page 24). Memory options This server contains eight FBDIMM slots. You can expand server memory by installing supported Registered DDR-2 FBDIMMs. Memory configurations The server supports the following Advanced Memory Protection (AMP) options to optimize server availability.
• • • • FBDIMMS must be ECC Registered DDR-2 SDRAM FBDIMMs. FBDIMMs must be installed in pairs. FBDIMM pairs in a memory bank must have identical HP part numbers. FBDIMMS must be populated as specified for each AMP memory mode. The memory subsystem for this server is divided into two branches. Each memory branch is essentially a separate memory controller.
requirements are based on these classifications. A dual-rank FBDIMM is similar to having two single-rank FBDIMMs on the same module. Although only a single FBDIMM module, a dual-rank FBDIMM acts as two separate FBDIMMs. The purpose of dual-rank FBDIMMs is to provide the largest capacity FBDIMM for the current DRAM technology. If the current DRAM technology allows for 2-GB single-rank FBDIMMs, a dualrank FBDIMM using the same technology would be 4-GB.
mirroring protection) because of a single uncorrectable error. Mirroring protection is not lost because of transient and soft uncorrectable errors, resulting in systems that maintain mirroring protection (and thus improved uptime) unless there is a failure of both branches. Mirrored memory FBDIMM configuration requirements (in addition to general configuration requirements): • • Banks A and B must be fully populated. Bank A and bank B must contain FBDIMMs with identical part numbers.
If you are installing FBDIMMs in an online spare or mirrored configuration, use RBSU ("HP ROM-Based Setup Utility" on page 62) to configure this feature. For more information about LEDs and troubleshooting failed FBDIMMs, see "Systems Insight Display LEDs and internal health LED combinations (on page 15)." Hot-plug SAS hard drive options When adding hard drives to the server, observe the following general guidelines: • • The system automatically sets all device numbers.
2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 17). Removing a hot-plug SAS hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1.
2. Remove the existing media drive option or blank. 3. Slide the CD/DVD-ROM drive or diskette drive into the drive bay. Redundant hot-plug AC power supply option CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. 2. Access the product rear panel (on page 26). Remove the power supply blank.
3. Slide the power supply into the power supply bay. 4. Connect the power cord to the power supply. Route the power cord through the power cord anchor or cable management arm. Reposition the cable management arm into the operating position. Connect the power cord to the power source. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 11). Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on page 8). 5. 6. 7. 8. 9.
WARNING: To reduce the risk of electric shock, fire, and damage to the equipment, this product must be installed in accordance with the following guidelines: • This power supply is intended only for installation in HP servers located in a restricted access location. • This power supply is not intended for direct connection to the DC supply branch circuit. It should only be connected to a power distribution unit (PDU) that provides an independent overcurrent-protected output for each DC power supply.
1. Remove the power supply blank. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. 2. Slide the power supply into the power supply bay until the release/lock lever clicks, securing the power supply. 3. Connect the power cord to the power supply. Tighten the two retaining screws on either side of the power cord connector. Route the power cord: 4. 5. 6. 7.
Expansion board options The server supports PCI, PCI-X, and PCI Express expansion boards. Installing an expansion board (slot 2) 1. 2. 3. 4. 5. 6. 7. Power down the server (on page 22). Extend the server from the rack (on page 22). Remove the access panel (on page 23). Remove the expansion slot cover. Install the expansion board. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. Install the access panel (on page 24).
5. Remove the expansion slot cover. Installing an expansion board (slot 3, 4, or 5) CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. 1. 2. 3. 4. 5. 6. Power down the server (on page 22). Extend the server from the rack (on page 22). Remove the access panel (on page 23). Remove the PCI riser cage (on page 24). Remove the expansion slot cover. Unlock the PCI retaining clip.
7. Install the expansion board: Lock the PCI retaining clip. 9. Install the PCI riser cage (on page 25). 10. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. 8. 11. Install the access panel (on page 24).
6. Remove the PCI riser board. Install the optional riser board. 8. Install any expansion boards. ("Expansion board options" on page 53) 9. Install the PCI riser cage (on page 25). 10. Install the access panel (on page 24). 11. Install the server into the rack. 12. Power up the server (on page 22). 7.
Cabling In this section SAS hard drive cabling........................................................................................................................... 57 Fan board cabling.................................................................................................................................. 58 Hard drive backplane power cabling ....................................................................................................... 59 Media drive bay cabling......................
PCI SAS cabling to optional expansion board controller Fan board cabling Cabling 58
Hard drive backplane power cabling Media drive bay cabling Cabling 59
Battery cabling for BBWC NOTE: Use the retaining clip to manage excess cable slack.
Configuration and utilities In this section Configuration tools ................................................................................................................................. 61 Management tools.................................................................................................................................. 65 Diagnostic tools .....................................................................................................................................
Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. ConRep reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file.
Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. By default, the auto-configuration process configures the system for the English language.
2. 3. 4. 5. 6. 7. Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper right corner of the screen. Select System Options. Select Advanced Memory Protection. Select Mirrored Memory with Advanced ECC Support. Press the Enter key. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on mirrored memory, refer to the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).
Integrated Lights-Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.
Management Agents Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents.
For additional security, you can disable the external USB connectors through RBSU. Disabling the rear USB connectors in RBSU disables both rear USB ports. Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
• From within HP Insight Diagnostics (on page 68) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 61) and its Assisted Path feature to install the operating system and latest driver support. NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD.
Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Troubleshooting In this section Troubleshooting resources ....................................................................................................................... 72 Pre-diagnostic steps ................................................................................................................................ 72 Loose connections .................................................................................................................................. 75 Service notifications....
Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
• Run HP Insight Diagnostics (on page 68) and use the survey page to view the current configuration or to compare it to previous configurations. • • Refer to your hardware and software records for information. Refer to server LEDs and their statuses. Prepare the server for diagnosis 1. 2. 3. 4. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions.
Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 76)," and follow the appropriate diagnostic path.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • • HP Support website (http://www.hp.com/support) HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server power-on problems flowchart Symptoms: • • • The server does not power on. The system power LED is off or amber. The external health LED is red or amber.
• The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting 81
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • • • Improperly seated or faulty internal component Faulty KVM device Faulty video device Item Refer to 1 "POST error messages and beep codes (on page 87)" 2 "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.
OS boot problems flowchart Symptoms: • • Server does not boot a previously installed operating system Server does not boot SmartStart Possible causes: • • • Corrupted operating system Hard drive subsystem problem Incorrect boot order setting in RBSU Troubleshooting 83
Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 82)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation 4 "HP Insight Diagnostics (on page 68)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server fault indications flowchart Symptoms: • • Server boots, but a fault event is reported by Insight Management Agents (on page 67) Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Possible causes: • • • • Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Item Refer to 1 "Management agents (on page 67)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 2 • "Integrated Management Log" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life could be 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices In this section Regulatory compliance identification numbers ........................................................................................... 89 Federal Communications Commission notice ............................................................................................. 89 Declaration of conformity for products marked with the FCC logo, United States only..................................... 90 Modifications..................................................
Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Electrostatic discharge In this section Preventing electrostatic discharge............................................................................................................. 95 Grounding methods to prevent electrostatic discharge ................................................................................ 95 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
Specifications In this section Environmental specifications .................................................................................................................... 96 Server specifications ...............................................................................................................................
Rated input power 980 W at 100V AC input 960 W at 200V AC input BTUs per hour 3344 at 100V to 120V AC input 3277 at 200V to 240V AC input Power supply output Rated steady-state power 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V to 240V AC input Specifications 97
Technical support In this section Before you contact HP............................................................................................................................. 98 HP contact information............................................................................................................................ 98 Customer Self Repair ..............................................................................................................................
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen.
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen: • Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht. • Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant.
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado. Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP (http://www.hp.com/go/selfrepair).
Technical support 104
Technical support 105
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate DIMM dual inline memory module ECC error checking and correcting FBDIMM fully buffered DIMM Acronyms and abbreviations 106
HTTP hypertext transfer protocol IDE integrated device electronics IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log ISEE Instant Support Enterprise Edition LED light-emitting diode NFPA National Fire Protection Association NIC network interface controller NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays OS operating system PCI peripheral component interface Acronyms and abbreviations 107
PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PCIe peripheral component interconnect express POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack ROM read-only memory SAS serial attached SCSI SDRAM synchronous dynamic RAM SFF small form-factor SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol Acronyms and abbreviations 108
SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 109
Index A access panel 24 ACU (Array Configuration Utility) 66 ADU (Array Diagnostic Utility) 71 Advanced ECC support 45 airflow requirements 30, 31 Altiris Deployment Solution 67 Array Configuration Utility (ACU) 66 Array Diagnostic Utility (ADU) 71 ASR (Automatic Server Recovery) 67 authorized reseller 100 auto-configuration process 64 Automatic Server Recovery (ASR) 67 Autorun menu 63 B backplane, hard drive 61 batteries, replacing 90, 95 battery 14, 90, 95 battery pack LEDs 19 battery-backed write cache
G Korean notices 95 general diagnosis flowchart 79 grounding methods 97 grounding requirements 32 L H hard drive bays 7 hard drive blanks 49 hard drive LEDs 17 hard drives 17 hard drives, determining status of 17 hard drives, installing 48, 49 hard drives, removing 49 hardware options 37 hardware options installation 33, 37 health driver 67 health LEDs 8, 14 heatsink 37 hot-plug fans 27 HP Insight Diagnostics 70 HP ProLiant Essentials Foundation Pack 69 HP ProLiant Essentials Rapid Deployment Pack 67 HP
ORCA (Option ROM Configuration for Arrays) 66 P PCI expansion slot definitions 11 PCI riser board 57 PCI slots 11 phone numbers 100 power cord 75, 96 power cord anchor 33 power cord connector 10 power distribution unit (PDU) 32 power LEDs, system 8, 11, 19 Power On/Standby button 8, 22, 35 power requirements 31 power supply 10 power supply LEDs 11 powering down 22 powering up 22, 64 power-on problems flowchart 81 PPM (processor power module) 37 PPM slots 11, 37 preparation procedures 77 problem diagnosis 7
T Taiwan battery recycling notice 96 technical support 100 telephone numbers 100 temperature requirements 31 Torx screwdriver 10 troubleshooting 74 U UID LEDs 7, 8, 11 updating the system ROM 69 USB connectors 7, 10 USB support 70 utilities 63 utilities, deployment 63, 64, 67 V ventilation 30 video connector 7, 10 W warnings 32, 75 Web-Based Enterprise Service 72 Index 113
