User guide

Array Configuration Utility ........................................................................................................................ 18
Option ROM Configuration for Arrays ....................................................................................................... 19
ROMPaq Utility ....................................................................................................................................... 19
StorageWorks library and tape tools ......................................................................................................... 20
HP Systems Insight Manager ..................................................................................................................... 20
HP Insight Diagnostics .............................................................................................................................. 20
Integrated Management Log ..................................................................................................................... 20
Lights-Out 100i Remote Management ........................................................................................................ 21
Array Diagnostic Utility ............................................................................................................................ 21
Drivers ................................................................................................................................................... 21
Updating firmware .................................................................................................................................. 21
Troubleshooting .......................................................................................................................... 22
Common problem resolution ..................................................................................................................... 22
Loose connections .......................................................................................................................... 22
Service notifications ....................................................................................................................... 22
Problem diagnosis ................................................................................................................................... 22
Important safety information ............................................................................................................ 23
Preparing the server for diagnosis .................................................................................................... 25
Symptom information ..................................................................................................................... 25
Diagnostic steps ............................................................................................................................ 25
Hardware problems ................................................................................................................................. 35
Power problems ............................................................................................................................ 35
General hardware problems ........................................................................................................... 37
Internal system problems ................................................................................................................. 39
External device problems ................................................................................................................ 43
System open circuits and short circuits .............................................................................................. 46
Contacting HP ............................................................................................................................... 47
Software tools and solutions ..................................................................................................................... 49
Introduction to software problems .................................................................................................... 49
Firmware maintenance ................................................................................................................... 52
Battery replacement .................................................................................................................... 54
Regulatory compliance notices ..................................................................................................... 56
Regulatory compliance identification numbers ............................................................................................. 56
Federal Communications Commission notice ............................................................................................... 56
FCC rating label ............................................................................................................................ 56
Class A equipment......................................................................................................................... 56
Class B equipment ......................................................................................................................... 56
Declaration of conformity for products marked with the FCC logo, United States only ....................................... 57
Modifications .......................................................................................................................................... 57
Cables ................................................................................................................................................... 57
Canadian notice (Avis Canadien) .............................................................................................................. 58
European Union regulatory notice ............................................................................................................. 58
Disposal of waste equipment by users in private households in the European Union ......................................... 59
Japanese notice ...................................................................................................................................... 59
BSMI notice ............................................................................................................................................ 59
Korean notice ......................................................................................................................................... 60
Chinese notice ........................................................................................................................................ 60
Laser compliance .................................................................................................................................... 60
Battery replacement notice ........................................................................................................................ 60
Taiwan battery recycling notice ................................................................................................................. 61
Power cord statement for Japan ................................................................................................................. 61