HP Z440, Z640, and Z840 Workstation Series User Guide
Copyright Information Warranty Trademark Credits © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series.
iv About this guide
Table of contents 1 Locating HP resources ...................................................................................................................................... 1 Product information .............................................................................................................................. 1 Product support .................................................................................................................................... 2 Product documentation ...........
4 Setting up, backing up, restoring, and recovering Windows 7 ........................................................................ 20 Setting up the Windows 7 operating system ...................................................................................... 20 Installing or upgrading device drivers ................................................................................ 20 Transferring files and settings .......................................................................................
Upgrading BIOS ................................................................................................................. 39 Upgrading device drivers .................................................................................................................... 39 8 Diagnostics and minor troubleshooting ........................................................................................................... 40 Calling support ....................................................................
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1 Locating HP resources This section provides information on the following resources for your HP workstation: ● Product information ● Product support ● Product documentation ● Product diagnostics ● Product updates Product information Topic Location Technical specifications Go to http://www.hp.com/go/quickspecs. In the left pane, select your region and then select Workstations.
Product support Topic Product support Location For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can access the following types of support: Warranty information ● Chat online with an HP technician ● Obtain email support ● Find support telephone numbers ● Locate an HP service center To locate warranty information, go to http://www.hp.com/support/warranty-lookuptool.
Product documentation Topic Location HP user documentation, white papers, and third-party documentation User documentation is located on your hard drive. On Windows 7, select Start, select HP, and then select HP Documentation. On Windows 8, from the Start screen, select the HP Documentation app. For the latest online documentation, go to http://www.hp.com/support/workstation_manuals. The documentation incudes this user guide and the Maintenance and Service Guide.
Product updates Topic Driver and BIOS updates Location Go to http://www.hp.com/go/workstationsupport to find the latest drivers for the workstation. To determine the current workstation BIOS version on your workstation, follow these steps during system startup: 1. Turn on the workstation, and press Esc during startup (boot). 2. Press F10 to enter the F10 Setup utility. 3. Go to File > System Information. Note the BIOS version and date and compare it with the BIOS versions at http://www.hp.
2 Workstation features For complete and current information on supported accessories and components for your workstation, go to http://partsurfer.hp.com. ● HP Z440 Workstation components ● HP Z640 Workstation components ● HP Z840 Workstation components ● Product specifications HP Z440 Workstation components HP Z440 Workstation front panel components 1 Optical drive bays 5 USB 3.0 charging port (1) 2 Optical drive 6 USB 3.
HP Z440 Workstation rear panel components 6 1 Power supply Built-In Self-Test (BIST) LED 8 Audio line-in jack (blue) 2 PS/2 keyboard connector (purple) 9 PCI/PCIe card slots 3 PS/2 mouse connector (green) 10 Power cord connector 4 USB 2.0 ports (2, black) 11 Universal chassis clamp opening 5 USB 3.
HP Z640 Workstation components HP Z640 Workstation front panel components 1 Optical drive bays 5 USB 3.0 charging port (1) 2 Optical drive 6 USB 3.
HP Z640 Workstation rear panel components 8 1 Power supply Built-In Self-Test (BIST) LED 7 AMT-enabled network jack (orange) 2 Rear power button 8 Audio line-out jack (green) 3 PS/2 keyboard connector (purple) 9 Audio line-in jack (blue) 4 PS/2 mouse connector (light green) 10 PCI/PCIe card slots 5 USB 2.0 ports (2, black) 11 Power cord connector 6 USB 3.
HP Z840 Workstation components HP Z840 Workstation front panel components 1 Optical drive 5 USB 3.0 charging port (1) 2 Optical drive bays 6 USB 3.
HP Z840 Workstation rear panel components 1 Power supply Built-In Self-Test (BIST) LED 8 USB 2.0 ports (2, black) 2 Rear power button 9 USB 3.
Characteristic Chassis dimensions Tower configuration HP Z440 HP Z640 HP Z840 Height 43.18 cm (17.00 in) 44.40 cm (17.50 in) 44.40 cm (17.50 in) Width 16.89 cm (6.65 in) 17.15 cm (6.75 in) 20.30 cm (8.00 in) Depth 44.47 cm (17.51 in) 46.99 cm (18.50 in) 52.50 cm (20.70 in) Environmental specifications Characteristic HP Z440, Z640, and Z840 Workstations Operating: 5°C to 35°C (40°F to 95°F) Temperature Non-operating: -40°C to 60°C (-40°F to 140°F) NOTE: Derate by 1°C (1.
3 Setting up the workstation This chapter describes how to set up your workstation. ● Ensuring proper ventilation ● Setup procedures ● Adding monitors ● Installing optional components ● Security ● Product recycling Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6.00 in) of clearance at the front and back of the workstation.
● Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes, as shown in the following figure. Setup procedures WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices: • Plug the power cord into an AC outlet that is easily accessible. • Disconnect power from the workstation by unplugging the power cord from the AC outlet (not by unplugging the power cord from the workstation).
Adding monitors Planning for additional monitors All graphics cards provided with HP Z series Workstations support two simultaneous-display monitors (see Connecting and configuring monitors on page 17). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics card(s) and the type and number of monitors you add. Use this process to plan for adding more monitors. 1. Assess your monitor needs. ● Determine how many monitors you require.
NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables. HP workstations do not support all graphics cards. Be sure that a new graphics card is supported before purchasing it. See Finding supported graphics cards on page 15.
Matching graphics cards to monitor connectors The following table describes monitor configuration scenarios.
● Graphics card with VGA and DL-DVI output — If the workstation does not have a PCIe graphics card, but has one or more SVGA and/or DL-DVI outputs, you can connect a monitor to each output. ● Graphics card with DMS-59 output — If the workstation has a PCIe graphics card with a DMS-59 output, use the appropriate adapter to connect your monitor. Adapters are available to connect the DMS-59 output to two DVI or two VGA monitors.
Using a third-party graphics configuration utility Third-party graphics cards may include a monitor configuration utility. Upon installation, this utility is integrated into Windows. You can select the utility and use it to configure multiple monitors with your workstation. Refer to your graphics card documentation for details. NOTE: Some third-party configuration utilities require that you enable the monitors in Windows before using the configuration tool.
Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, go to http://www.hp.com/go/recycle.
4 Setting up, backing up, restoring, and recovering Windows 7 This chapter provides setup and update information for the Windows 7 operating system. It includes these topics: ● Setting up the Windows 7 operating system ● Backing up, restoring, and recovering Windows 7 CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly.
Transferring files and settings The Windows operating system offers data migration tools that help you select and transfer files and data from one Windows-based workstation to another. For information about these tools, go to http://www.microsoft.com. Backing up, restoring, and recovering Windows 7 Your workstation includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to.
Backing up your information NOTE: Windows includes the User Account Control feature to improve the security of your workstation. You may be prompted by User Account Control for your permission or password when you perform certain tasks. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support: select Start and then select Help and Support. You should create your initial backup immediately after initial system setup.
System Recovery CAUTION: This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. Always use the System Restore procedure before you use the System Recovery program. See System Restore on page 22. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers.
Using HP Recovery Disc operating system discs CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the workstation are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as the original drivers. Software that came with the system can be downloaded at http://www.hp.com.
5 Setting up, backing up, restoring, and recovering Windows 8 This chapter provides setup and update information for the Windows 8 operating system. It includes these topics: ● Supplementary information ● Setting up the Windows 8 operating system ● Downloading Windows 8 updates ● Backing up, restoring, and recovering Windows 8 CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed.
Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the workstation running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the workstation. Run Windows Update as soon as possible after you set up your workstation. 1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2.
● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Windows Backup and Restore: NOTE: The backup process may take more than an hour, depending on file size and the speed of the workstation. 1.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. CAUTION: Use a flash drive with a capacity of at least 8 GB. Any information on the USB flash drive will be erased before the recovery media is created. 1. After you successfully set up the workstation, create recovery media. This step creates a backup of the recovery partition on the workstation.
History, see Windows Help and Support. From the Start screen, type help, and then select Help and Support. ● If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events.
1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: from the Start screen, type This PC, and then select This PC. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media that you created. See Recovery using the Windows 8 recovery USB flash drive on page 31. If you did not create recovery media, you must use the Windows 8 restore media (available separately).
4. Press F11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions to continue. Recovery using the Windows 8 recovery USB flash drive CAUTION: Using F11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the workstation are permanently removed.
Recovery using Windows 8 restore media This recovery process requires Windows 8 restore discs, which can be ordered from the support website. The Windows 8 restore media consists of a Windows 8 operating system disc and a Windows 8 driver disc. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://www8.hp.com/ us/en/contact-hp/ww-contact-us.html. You can also order the media by calling support.
6 Setting up and restoring Linux HP offers a variety of Linux solutions for HP workstation customers: ● HP certifies and supports Red Hat® Enterprise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on some Z series Workstations. This chapter describes how to set up and restore the Linux operating system.
HP Installer Kit for Linux (HPIKL) The HP Installer Kit for Linux helps users install certified versions of RHEL or SLED on HP workstations. It is available as an operating system option on all HP workstations. ● The kit contains tested drivers that augment and/or replace those found in RHEL or SLED, to enable proper use and behavior on HP workstations. ● The kit does not include the Linux operating system, which must be purchased separately from Red Hat or SUSE.
HPIKL driver disc Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP workstations. These releases can usually be supported with the HPIKL driver disc, which can be used as a post-installation utility for the standard Red Hat Linux install. After you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs.
Setting up SUSE Linux Enterprise Desktop (SLED) HP offers a 64-bit SLED 11 preload on some Z series Workstations and supports 64-bit SLED 11 on other workstations. Various versions of SLED are certified and supported by SUSE on HP workstations. For more information, go to the SUSE certification bulletin search page at https://www.suse.com/yessearch/ Search.jsp. Setting up preloaded SLED To set up SLED on systems preloaded with the operating system: 1. Start the workstation. 2.
Restoring SLED (preloaded systems only) To restore SLED, you must use the SLED restore media. To create restore media: 1. Click the SUSE ISO icon on the desktop to go to the /iso folder. This folder contains all ISO images used to preload your workstation. 2. Follow the instructions in the readme file in this folder to copy the ISO image file onto optical media. 3. Store the media in a safe place.
7 Updating the workstation ● Updating the workstation after first boot ● Updating the BIOS ● Upgrading device drivers HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis.
Upgrading BIOS To find and download the latest available BIOS version, which includes the latest enhancements: 1. Go to http://www.hp.com/go/workstationsupport. 2. In the left navigation pane under Tasks, select Download Drivers and Software. 3. Follow the instructions to locate the latest BIOS version available for the workstation. 4. Compare the BIOS version on your workstation to the BIOS versions on the website (see Determining the current BIOS version on page 38).
8 Diagnostics and minor troubleshooting ● Calling support ● Locating ID labels ● Locating warranty information ● HP troubleshooting resources and tools Calling support At times you might encounter an issue that requires support. Before you call support, do the following: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages.
Locating ID labels To assist in troubleshooting, identification labels are available on each workstation. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only. ● The Genuine Microsoft Label (GML) is used for Windows 8-preinstalled systems only.
● http://www.hp.com/go/workstationsupport—Provides technical support information for workstations. ● http://www8.hp.com/us/en/contact-hp/phone-assist.html—Provides a listing of the worldwide technical support telephone numbers. Select your region. ● http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for workstations. HP Support Center To help you troubleshoot problems yourself, HP provides the HP Support Center.
Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action. At startup ● Verify that the workstation is plugged into a functional AC outlet. ● Remove all optical discs and USB flash drives before starting the workstation. ● Verify that the workstation is on and the power light is on.
● ● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem. For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals. Customer Self Repair Under the Customer Self Repair programs, you can order a replacement part and install the part without on-site HP technical assistance. Customer Self Repair might be required for some components.
9 Routine care ● General cleaning safety precautions ● Recommended cleaning products ● Cleaning the chassis ● Cleaning the keyboard ● Cleaning the monitor ● Cleaning the mouse General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.
Cleaning the chassis ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For heavier stains, use a soft microfiber cloth or chamois moistened with mild dish washing liquid diluted with water. Rinse well by wiping the surface with a cloth or swab dampened with clear water.
Cleaning the mouse 1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the mouse. 2. If the mouse has an on/off switch, turn it off. 3. Wipe the body of the mouse with a soft microfiber cloth or chamois moistened with alcohol-free glass cleaning fluid or water with mild soap solution. 4.
