HP Designjet 4000 Printer Series - Quick Reference Guide

performance limiting conditions, and printer maintenance requirements. Once you
have read the message you can remove it by pressing the Select key and
continue to use the printer.
● If the printer detects an error, an error code and short message are displayed on
the front panel. The following table provides suggested actions to recover from
these error conditions:
Code
Short message Suggested action
13:01 Reseat all cartridges Remove and re-insert all the print
cartridges; see “How do I remove an ink
cartridge?” on page 37 and “How do I
insert an ink cartridge?” on page 42 for
help. If the problem persists, please
contact your customer service
representative.
26.0:01 Reseat yellow cartridge The yellow cartridge is not detected,
please try to re-install it; see “How do I
remove an ink cartridge?” on page 37 and
“How do I insert an ink
cartridge?” on page 42. If the problem
persists, please contact your customer
service representative.
26.1:01 Reseat magenta cartridge The magenta cartridge is not detected,
please try to re-install it; see “How do I
remove an ink cartridge?” on page 37 and
“How do I insert an ink
cartridge?” on page 42. If the problem
persists, please contact your customer
service representative.
26.2:01 Reseat black cartridge The black cartridge is not detected,
please try to re-install it; see “How do I
remove an ink cartridge?” on page 37 and
“How do I insert an ink
cartridge?” on page 42. If the problem
persists, please contact your customer
service representative.
26.3:01 Reseat cyan cartridge The cyan cartridge is not detected, please
try to re-install it; see “How do I remove
an ink cartridge?” on page 37 and “How
do I insert an ink cartridge?” on page 42.
If the problem persists, please contact
your customer service representative.
27:03 Restart the printer. If
problem persists, call HP
support.
An error has been detected during
printhead detection. Reseat all the
printheads; see “How do I remove a
Chapter 15
154
The problem is something else