Quick start

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If the printer software did not install successfully or if the printer and computer are not communicating properly after software installation,
check this page for possible solutions. If you still need help, check the printer documentation or contact Customer Care.
Check all cable connections between the printer and computer, and ensure you are using the most recent version of the printer software.
Windows
Problem: The installation software does not start automatically when the CD is inserted.
Solution: From the Windows Start menu, select Run. Click Browse, and navigate to the CD drive where you inserted the HP Photosmart
software CD. Double-click the setup.exe file.
Problem: If the Found New Hardware Wizard opens but doesn't recognize the printer, you may have connected the USB cable before
completing the software installation.
Solution: Disconnect the USB cable and restart the software installation. Connect the USB cable when prompted during software
installation.
Problem: The system requirements check indicates that the computer is running an outdated version of Internet Explorer.
Solution: Press Ctrl + Shift on the keyboard and click Cancel in the System Requirements dialog box to bypass the block and complete the
software installation. You must update Internet Explorer immediately after installing the HP Photosmart software, or the HP software will not
work properly. Note: You do not have to reinstall the HP software after updating Internet Explorer.
Problem: If the computer stops responding during software installation, it may mean that virus protection software or another software
program is running in the background and slowing down the installation process.
Solution: Wait while the software finishes copying files; this may take several minutes. If, after several minutes, the computer is still not
responding, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall
the printer software using the instructions on page 6. Note:Your virus protection software will turn back on automatically when you restart
the computer.
Windows and Macintosh
Problem: If the System Requirements dialog box appears during installation, it means a component of the computer system does not meet
minimum system requirements.
Solution: Upgrade the component to the minimum system requirement and then reinstall the printer software.
Problem: The computer could not read the HP Photosmart CD.
Solution: Make sure the CD isn’t dirty or scratched. If other CDs work but the HP Photosmart CD does not, you may have a damaged CD.
You can request a new CD from Customer Care. If other CDs don’t work, you may need to service the CD-ROM drive.