HP Officejet J5700 UIser Guide User Gui
© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws.
Contents 1 HP Officejet J5700 All-in-One series Help..............................................................................7 2 Find more information Sources of information................................................................................................................9 3 HP All-in-One overview The HP All-in-One at a glance..................................................................................................11 Control panel features......................................
Finish setting up the HP All-in-One Set your preferences................................................................................................................19 General preferences...........................................................................................................19 Set your language and country/region..........................................................................19 Set the date and time...........................................................................
Contents Select print media.....................................................................................................................57 Tips for selecting and using print media.............................................................................57 Understand specifications for supported media.................................................................58 Understand supported sizes.........................................................................................
9 Use the fax features Send a fax................................................................................................................................91 Send a basic fax.................................................................................................................91 Send a fax using speed dials..............................................................................................92 Send a fax manually from a phone..........................................................
Contents Work with print cartridges.......................................................................................................123 Handle the print cartridges...............................................................................................123 Replace the print cartridges..............................................................................................124 Use a photo print cartridge...........................................................................................
14 Technical information System requirements..............................................................................................................275 Paper specifications...............................................................................................................276 Paper tray capacities........................................................................................................276 Paper sizes...............................................................................
1 HP Officejet J5700 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • Find more information HP All-in-One overview Finish setting up the HP All-in-One Load originals and load paper Print from your computer Use the fax features Use the copy features Use the scan features Maintain the HP All-in-One Troubleshooting Order supplies HP warranty and support Technical information HP Officejet J5700 All-in-One series Help 7
Chapter 1 8 HP Officejet J5700 All-in-One series Help
2 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. • Sources of information Sources of information Setup Poster The Setup Poster provides instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Poster in order.
Chapter 2 10 Find more information
3 HP All-in-One overview You can access many HP All-in-One functions directly, without turning on your computer. You can quickly and easily accomplish tasks such as making a copy or sending a fax from the HP All-in-One. This section describes the HP All-in-One hardware features and control panel functions.
Chapter 3 (continued) Label Description 8 Lid backing 9 Rear door 10 Rear USB port 11 Power connection 12 1-LINE (fax) and 2-EXT (phone) ports Control panel features The following diagram and related table provide a quick reference to the HP All-in-One control panel features. Label Name and Description 1 Menu in the Fax area: Presents the Fax Menu for selecting options. 2 Redial/Pause: Redials the most recently dialed number, or insert a 3-second pause in a fax number.
(continued) Label Name and Description 12 Cancel: Stops a job, exits a menu, or exits settings. 13 Start Copy Black: Starts a black-and-white copy job. 14 Start Copy Color: Starts a color copy job. 15 Start Scan: Starts a scan job and sends it to the destination you selected using the Scan To button. 16 Scan To: Presents the Scan To menu for selecting a scan destination. 17 Power: Turns the HP All-in-One on or off. The On button is lit when the HP All-in-One is on.
Chapter 3 To enter text 1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below. TIP: Press a button multiple times to see the available characters. Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press .
(continued) Available symbols Description Available when entering phone numbers, and monitor dial entries - When auto-dialing, the HP All-in-One enters a pause in the number sequence. Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers () Displays a left or right parenthesis to separate numbers, such as area codes, for easier reading. These symbols do not affect dialing.
Chapter 3 This section contains the following topics: • • • Supported connection types Connect using a USB cable Use printer sharing Supported connection types Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB port. All features are supported. Follow the Setup Poster for detailed instructions. Printer sharing Up to five computers.
To enable printer sharing on a Mac 1. On both the client and host computers, do the following: a. Click System Preferences in the Dock, or, from the Apple menu, choose System Preferences. The System Preferences dialog appears. b. In the Internet & Network area, click Sharing. c. From the Services tab, click Printer Sharing. 2. On the host computer, do the following: a. Click System Preferences in the Dock, or, from the Apple menu, choose System Preferences. The System Preferences dialog appears. b.
Chapter 3 18 HP All-in-One overview
4 Finish setting up the HP All-inOne After you have completed the steps in your Setup Poster, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences. This section contains the following topics: • • Set your preferences Fax setup Set your preferences You can change the settings on the HP All-in-One so that it behaves according to your preference.
Chapter 4 3. Press or to scroll through the languages. When the language you want to use appears, press OK. 4. When prompted, press 1 for Yes or 2 for No. 5. Press or to scroll through the countries/regions. When the country/region you want to select appears, press OK. 6. When prompted, press 1 for Yes or 2 for No. Set the date and time You can set the date and time from the control panel. The date and time format is based on the language and country/region setting.
For example, if you press Menu in the Copy area and the prompt delay time passes before you press another button, the message "Press Menu for settings." appears on the display. To set the prompt delay time 1. Press Setup. 2. Press 7, then press 3. This selects Preferences and then selects Set Prompt Delay Time. 3. Press to select a delay time, then press OK. You can choose Normal, Fast, Slow, or Off.
Chapter 4 To set redial options from the control panel 1. Press Setup. 2. Do one of the following: To change the Busy Redial setting ▲ Press 5, and then press 2. This selects Advanced Fax Setup and then selects Busy Redial. To change the No Answer Redial setting ▲ Press 5, and then press 3. This selects Advanced Fax Setup and then selects No Answer Redial. 3. Press to select Redial or No Redial. 4. Press OK.
NOTE: If you select Pulse Dialing, some phone system features might not be available. It can also take longer to dial a fax or phone number. NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Tone or Pulse Dialing does not appear in the Basic Fax Setup menu. To set tone or pulse dialing from the control panel 1. Press Setup. 2. Press 4, and then press 6. This selects Basic Fax Setup and then selects Tone or Pulse Dialing. 3.
Chapter 4 TIP: You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) through the software you installed with the HP All-in-One. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup.
Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Chapter 4 3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? ❑ Yes, I have distinctive ring. ❑ No. If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line. You do not need to continue answering questions. If you answered No, please continue answering questions.
Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the HP All-in-One, you are ready to choose the best setup case for your home or office. From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system.
Chapter 4 (continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls and answering machine Case I: Shared voice/fax line with answering machine Not applicable. Case J: Shared voice/fax line with computer dial-up modem and answering machine Not applicable. Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable.
Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP All-in-One as described in this section. Figure 4-1 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a separate fax line 1.
Chapter 4 Figure 4-2 Back view of the HP All-in-One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with DSL 1. Obtain a DSL filter from your DSL provider. 2.
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP All-in-One to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
Chapter 4 Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP All-in-One as described in this section.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP All-in-One as described in this section. Figure 4-4 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Telephone (optional) To set up the HP All-in-One with a shared voice/fax line 1.
Chapter 4 3. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call.
Figure 4-5 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with voice mail 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.
Chapter 4 example, you cannot use the HP All-in-One for faxing if you are using your computer dialup modem to send an e-mail or access the Internet. Figure 4-6 Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Computer with modem To set up the HP All-in-One with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-One. 2.
Case H: Shared voice/fax line with computer dial-up modem If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem connected on this phone line, set up the HP All-in-One as described in this section. Since your computer dial-up modem shares the phone line with the HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously.
Chapter 4 • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 4-8 Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One on the same phone line as a computer with two phone ports 1.
6. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call. To set up the HP All-in-One to answer calls automatically, turn on the Auto Answer setting.
Chapter 4 To set up the HP All-in-One with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-One. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP All-in-One.
There are two different ways to set the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Chapter 4 To set up the HP All-in-One on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-One. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One. 3.
Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the HP All-in-One as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls.
Chapter 4 • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 4-13 Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One on the same phone line as a computer with two phone ports 1.
Change settings on the HP All-in-One to receive faxes In order to receive faxes successfully, you might need to change some settings on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in the printed documentation.
Chapter 4 (continued) Equipment/services sharing your fax line Recommended Auto Answer setting Description Distinctive ringing service. On The HP All-in-One automatically answers all incoming calls. Make sure the ring pattern the phone company set for your fax line matches the Distinctive Ring setting on the HP All-in-One.
To set the number of rings before answering from the control panel 1. Press Setup. 2. Press 4, and then press 3. This selects Basic Fax Setup and then selects Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press or the number of rings. 4. Press OK to accept the setting.
Chapter 4 • • Checks for an active phone line Tests the status of your phone line connection The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray before starting the test. 3.
4. In the Fax Header area, type your company name and fax number. NOTE: The information you enter in the Personal Information area is used when you send a cover page. This information is not included in the fax header information. 5. Click Apply or OK. The fax header information will appear on all the faxes you send. Related topics Text and symbols Set up speed dialing You can assign speed dial entries to fax numbers you use often. This lets you dial those numbers quickly by using the control panel.
Chapter 4 5. Enter the name, and then press OK. 6. Press 1 if you want to set up another number, or press 2 if you are finished creating speed dial entries. To create speed dial entries from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the HP All-in-One. 3. In the Information and Settings pop-up menu, choose Fax Speed Dial Settings. 4.
3. In the Fax Speed Dial dialog box, choose the speed dial entry that you want to edit, and then click Edit Entry. 4. Make your changes, and then click OK. 5. Click Apply or OK when you are finished updating speed dial entries. Related topics Text and symbols Set up group speed dial entries You can place individual speed dial entries that you have set up into groups, so that you can fax the same document to multiple recipients at once.
Chapter 4 Related topics • Set up individual speed dial entries • Text and symbols Delete speed dial entries You can delete an individual or group speed dial entry. When deleting speed dial entries, consider the following: • • Deleting an individual speed dial entry also deletes that entry from any groups to which you have assigned it. Deleting a group speed dial entry does not delete the individual speed dial entries associated with it. You can still use the individual speed dial entries to send faxes.
using the HP Photosmart Studio (Mac) Software, you can simply select an entry from the Phone Book or Address Book and the contact information is automatically inserted. HP recommends using the Address Book to store your fax recipients' information, rather than the Phone Book. For information on adding recipients to the Address Book, see the onscreen Help that came with Mac OS X. NOTE: The Phone Book and Address Book are only available when sending a fax from the HP Photosmart Studio (Mac) Software.
Chapter 4 numbers in external applications, and you can save them to a tab-delimited text file, you can import that file into the HP All-in-One phone book. To export a phone book using the HP Photosmart Studio (Mac) Software 1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 2. In the Select Device area, click the icon for the HP All-in-One. 3. In the Device Options area, click Settings, and then choose Fax Speed Dial Settings. 4.
5 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: • • • • Load originals Select print media Load paper Avoid paper jams Load originals You can load an original for a copy, fax, or scan job in the automatic document feeder or on the glass.
Chapter 5 2. Slide the paper guides inward until they stop at the left and right edges of the paper. NOTE: Remove all originals from the document feeder tray before lifting the lid on the HP All-in-One. Related topics Load an original on the glass Load an original on the glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. If your original is legal-size or contains multiple full-size pages, load it in the automatic document feeder.
3. Close the lid. Related topics • Load an original in the automatic document feeder • Clean the HP All-in-One Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media.
Chapter 5 Photo media • Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing. Transparencies • Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device. • Use the Normal mode to print transparencies.
(continued) Media size Tray 1 Duplexer ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)* Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)* Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)* A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)* DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)* C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)* Japanese Envelope Chou #2 (119 x 277 mm; 4.7 x 10.9 inches)* Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.
Chapter 5 (continued) Media size Photo media (8 x 10 inches)* Photo media (10 x 20 cm)* Photo media (4 x 8 inches)* Photo media HV* Photo media cabinet (165 x 120 mm; 6.5 x 4.7 inches)* Photo media 2L (178 x 127 mm; 7 x 5 inches)* Photo media (13 x 18 cm)* Photo media B7 (88 x 125 mm; 3.5 x 4.9 inches)* Photo L (89 x 127 mm; 3.
(continued) Media size Tray 1 Duplexer ADF (3 to 8.5 inches wide and 5 to 23 inches long) * Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.
Chapter 5 Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 2 mm (0.12 inch) 2 mm (0.12 inch) 1.8 mm (0.07 inch) 2 mm (0.12 inch) 2 mm (0.12 inch) 2 mm (0.12 inch) 1.8 mm (0.07 inch) 6 mm (0.24 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) U.S. Legal A4 Photo media U.S.
• • • • • Highly textured stock, such as linen. It might not print evenly, and the ink can bleed into these papers. Extremely smooth, shiny, or coated papers not specifically designed for the HP Allin-One. They can jam the HP All-in-One or repel the ink. Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. Banner paper.
Chapter 5 To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
Chapter 5 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Load 10 x 15 cm (4 x 6 inch) photo paper You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-in-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper. TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag.
4. Slide the paper-width guide inward against the photo paper until it stops. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 5. Replace the output tray. Related topics • • Understand specifications for supported media Set the copy paper type Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text.
Chapter 5 Related topics • • Load 10 x 15 cm (4 x 6 inch) photo paper Set the copy paper type Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1.
• • • • Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the HP All-in-One. For more information, see Understand specifications for supported media. Do not leave originals on the glass.
Chapter 5 70 Load originals and load paper
6 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters. This section contains the following topics: • • • Print from a software application Change the print settings Stop a print job Print from a software application Most print settings are automatically handled by the software application.
Chapter 6 To change the paper size, orientation, or scaling percentage 1. From the File menu in your software application, choose Page Setup. 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to the paper size, orientation, and scaling percentage settings, and click OK. To change all other print settings 1. From the File menu in your software application, choose Print. 2. Make sure the HP All-in-One is the selected printer. 3.
7 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos, including borderless copies.
Chapter 7 Set the number of copies You can set the number of copies that you want to print by using the Number of Copies option. To set the number of copies from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3.
To set the paper size from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Tasks area, double-click Make Copies. The HP Copy dialog box appears. 3. From the Paper Size pop-up menu, choose the paper size. Set the copy paper type You can set the paper type on the HP All-in-One. To set the paper type for copies 1. In the Copy area, press Menu repeatedly until Paper Type appears. 2.
Chapter 7 Change copy speed or quality The HP All-in-One provides three options that affect copy speed and quality: • • • Best produces the highest quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies slower than the other quality settings. Normal delivers high-quality output and is the recommended setting for most of your copying. Normal copies faster than Best and is the default setting. Fast copies faster than the Normal setting.
NOTE: The settings you specify here are only saved on the HP All-in-One. They do not adjust the settings in the software. You can save your most frequently used settings by using the software that you installed with the HP All-in-One. To set default copy settings from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the HP All-in-One, and then double-click Make Copies.
Chapter 7 3. Press Start Copy Black or Start Copy Color. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo. NOTE: If you loaded tabbed paper in the photo tray, you can remove the tab from the copy of your photo once the ink has completely dried. TIP: If the output is not borderless set the paper type to Premium Photo, and then try making the copy again. To make a borderless copy of a photo from the HP Photosmart Studio (Mac) Software 1.
9. Make any other changes to the settings you want. 10. Click Black Copy or Color Copy. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo. NOTE: You can remove the tab once the ink has completely dried.
Chapter 7 4. Do one of the following: • If you loaded your original in the document feeder tray or on the glass, press until Full Page 91% appears. • If you loaded a full- or small-size original on the glass, press until Fit to Page appears. 5. Press Start Copy Black or Start Copy Color. To resize a document from the HP Photosmart Studio (Mac) Software 1. Make sure you have paper loaded in the input tray. 2. Load your original. 3. Select the HP Device Manager from the Dock.
Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to a size that fits onto letter paper. NOTE: The percentage in the example, Legal > Ltr 72%, might not match the percentage that appears in the display. To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the input tray. 2. Load your legal-size document print side up in the document feeder tray.
Chapter 7 To adjust the copy contrast from the HP Photosmart Studio (Mac) Software 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3. Select the HP Device Manager. from the Dock. 4. In the Tasks area, double-click Make Copies. The HP Copy dialog box appears. 5.
• • Thin, colored objects or lines contain black sections Horizontal grainy or white bands appear in light- to medium-gray areas To copy an overexposed photo 1. Make sure you have paper loaded in the input tray. 2. Load your original photo print side down on the right front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front edge of the glass. 3. In the Copy area, press Menu repeatedly until Enhancements appears. 4.
Chapter 7 84 Use the copy features
8 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents), as long as you are careful not to scratch the glass on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor and quote it in a report.
Chapter 8 3. Press OK to select the default application to receive the scan, or press to select a different application, and then press OK. A preview image of the scan appears on your computer, where you can edit it. 4. Make any edits to the preview image, and then click Accept when you are finished. The HP All-in-One sends the scan to the selected application. Stop scanning To stop scanning ▲ Press Cancel on the control panel.
• • • • Change an image save destination Change resolution or image type Change Text Editing/OCR mode Change the image preview setting Add a new image save destination The software you installed with the HP All-in-One enables you to add new applications to the list of possible destinations for your scans. When you add an application, it appears in the list where you select an application as the scan destination in the HP Scan Pro window.
Chapter 8 9. (Optional) Deselect Automatic mode if you want to manipulate the scanned document in the Readiris OCR software before converting it to text or sending it to the text editor application. 10. Click Finish. Change the default destination You can change the default destination for scans by using the software you installed with the HP All-in-One. To change the default destination 1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 2.
Change resolution or image type You might want to permanently change the resolution or image type of an existing destination. To change the resolution or image type 1. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the HP All-in-One. 3. In the Information and Settings pop-up menu, choose Scan Preferences. The HP ScanTo Destination dialog box opens. 4.
Chapter 8 Change the image preview setting You can set the scan software to automatically send a scan to the default destination without making any changes in the HP Scan Pro window. To skip the preview 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Devices pop-up menu, choose the HP All-in-One. 3. In the Information and Settings pop-up menu, choose Scan Preferences. The HP ScanTo Destination dialog box opens. 4.
9 Use the fax features You can use the HP All-in-One to send and receive faxes, including color faxes. You can set up speed dial entries to send faxes quickly and easily to frequently used numbers. From the control panel, you can also set a number of fax options, such as resolution and the contrast between lightness/darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the HP All-in-One properly for faxing.
Chapter 9 NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually by dialing from a phone or by using the monitor dialing feature from the control panel. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you need to respond to tone prompts while dialing. To send a basic fax from the control panel 1.
To send a fax using speed dials from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass. 2.
Chapter 9 prompts, or other sounds through the handset on your telephone. This makes it easy for you to use a calling card to send your fax. Depending on how the recipient has their fax machine set up, the recipient might answer the phone, or the fax machine might take the call. If a person answers the phone, you can speak with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine.
To send a fax using monitor dialing from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass. 2. Press Start Fax Black or Start Fax Color.
Chapter 9 5. Press until Scan & Fax appears, and then press OK. 6. Press Start Fax Black. NOTE: If you press Start Fax Color, the fax will be sent in black and white and a message appears on the display. The HP All-in-One scans the originals into memory and sends the fax when the receiving fax machine is available. Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours.
Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass. NOTE: If you are sending a multiple-page fax, you must load the originals in the document feeder tray.
Chapter 9 6. Enter the recipient information, and then click Add to Recipients. NOTE: You can also add recipients from the Phone Book or from the Address Book. To select a recipient from the Address Book, click Open Address Book, and then drag and drop the recipient to the Fax Recipients area. 7. Continue to enter recipients, clicking Add to Recipients after each one, until all the appropriate recipients are in the Recipient List. 8. Click Send Fax Now.
Send a fax from the computer You can load a black-and-white or color document, such as a photo, in the HP All-in-One, then send it as a fax with a cover page by using the HP Photosmart Studio (Mac) Software that came with the HP All-in-One. You can also send a file on your computer as a fax directly from the software application in which you are working on it.
Chapter 9 9. If you want to include a cover page, do the following: a. From the pop-up menu, choose HP Fax Cover Page. The HP Fax Cover Page dialog box opens. b. From the Print Cover Page area, select whether you want to print the cover page before or after the document you are faxing. c. From the Cover Page Type pop-up menu, choose the template that you want to use. 10. Click Send Fax Now.
To send a computer-generated cover page as a single-page fax 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. In the Tasks menu, double-click Send Fax. The Print dialog box opens. 3. From the Printer pop-up menu, choose the HP All-in-One (Fax). 4. From the pop-up menu, choose Fax Recipients. The Fax Recipients dialog box opens. 5. In the To area, enter the fax number and other recipient information, and then click Add to Recipients.
Chapter 9 The following resolution settings are available for sending faxes: Fine, Very Fine, Photo, and Standard. • • • • Fine: provides high-quality text suitable for faxing most documents. This is the default setting. When sending faxes in color, the HP All-in-One always uses the Fine setting. Very Fine: provides the best quality fax when you are faxing documents with very fine detail.
NOTE: The Lighter / Darker setting applies to black and white faxes only, not color faxes. When you exit the Fax menu, this option returns to the default setting unless you set your changes as the default. To change the Lighter / Darker setting from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass.
Chapter 9 increases phone charges substantially, and you can accept poorer quality in exchange for reduced charges. Before turning the ECM setting off, consider the following. If you turn ECM off • • • The quality and transmission speed of faxes you send and receive are affected. The Fax Speed is automatically set to Medium. You will no longer be able to send or receive faxes in color. To change the ECM setting from the control panel 1. Press Setup. 2. Press 5, and then press 6.
You can receive faxes manually from a phone that is: • • Directly connected to the HP All-in-One (on the 2-EXT port) On the same phone line, but not directly connected to the HP All-in-One To receive a fax manually 1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All-in-One answers.
Chapter 9 (continued) condition occurs that prevents the HP All-in-One from printing (for example, the HP All-in-One runs out of paper), the HP All-in-One will stop answering incoming fax calls. NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes.
To delete all the faxes in memory from the control panel ▲ Turn off the HP All-in-One by pressing the Power button. All faxes stored in memory will be deleted from memory when you turn off the power to the HP All-in-One. NOTE: You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu. To do so, press Setup, press 6, and then press 7.
Chapter 9 3. Press until On-Forward or On-Print & Forward appears, and then press OK. • Choose On-Forward if you want to forward the fax to another number without printing a backup copy on the HP All-in-One. NOTE: If the HP All-in-One is not able to forward the fax to the designated fax machine (if it is not turned on, for example), the HP All-in-One will print the fax. If you set up the HP All-in-One to print error reports for received faxes, it will also print an error report.
To set the paper size for received faxes from the control panel 1. Press Setup. 2. Press 4, and then press 4. This selects Basic Fax Setup and then selects Fax Paper Size. 3. Press to select an option, and then press OK. Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All-in-One does if it receives a fax that is too large for the default paper size.
Chapter 9 To set the junk fax mode 1. Press Setup. 2. Press 4, and then press 7. This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up. 3. Press 4 to select Block Junk Fax. 4. Press to select On or Off, and then press OK. Add numbers to the junk fax list There are two ways to add a number to your junk list. You can select numbers from your caller ID history, or you can enter new numbers. The numbers in your junk list will be blocked if Block Junk Fax mode is set to On.
To remove numbers from the list of junk fax numbers 1. Press Setup. 2. Press 4, and then press 7. This selects Basic Fax Setup and then selects Junk Fax Blocker Set Up. 3. Press 2. This selects Remove Number from Junk List. 4. Press to scroll through the numbers you have blocked. When the number you want to remove appears, press OK to select it. 5.
Chapter 9 This section contains the following topics: • • • • Print fax confirmation reports Print fax error reports Print the fax log Print other reports Print fax confirmation reports If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive. The default fax confirmation setting is Off.
On Fax Send Prints whenever there is a transmission error. On Fax Receive Prints whenever there is a receiving error. Print the fax log The fax log enables you to print a log of approximately the last 30 fax transactions. If a fax transaction had an error, the error is indicated by an error code in the fax log. If necessary (for security purposes, for example), you can easily clear the entire log from memory. This also deletes any saved faxes from memory.
Chapter 9 To print reports from the control panel 1. Press Setup, and then press 2. This selects Print Report. 2. Press to select one of the following, and then press OK. Fax Confirmation Lets you set up fax confirmation reports to print automatically. TIP: If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again.
To stop faxing from the control panel ▲ Press Cancel on the control panel to stop a fax you are sending or receiving. If the HP All-in-One does not stop faxing, press Cancel again. The HP All-in-One prints any pages it has already started printing and then cancels the remainder of the fax. This can take a few moments. To cancel a number you are dialing ▲ Press Cancel to cancel a number you are currently dialing. To cancel a fax from the HP Photosmart Studio (Mac) Software 1.
Chapter 9 116 Use the fax features
10 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 10 To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3.
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below. 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3.
Chapter 10 To clean the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One, and unplug the power cord. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder. 3. Raise the lid, as if you were loading an original on the glass. 4. Lift the automatic document feeder mechanism.
There is a glass strip under the automatic document feeder. 5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 6. Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder. 7.
Chapter 10 Related topics Print a self-test report Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your device, including your print cartridges. To print a self-test report 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. 3. Press 2, then press 4. This selects Print Report and then selects Self-Test Report.
Work with print cartridges To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures and, when prompted by a message on the display, replace the print cartridges. NOTE: Ink from cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly.
Chapter 10 NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage. Replace the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the HP Photosmart Studio (Mac) Software on your computer.
3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black print cartridge, remove the print cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black print cartridges 4. Pull the print cartridge toward you out of its slot. 5.
Chapter 10 6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7.
8. Close the print cartridge door. 9. If you installed a new print cartridge, the print cartridge alignment process begins. 10. Make sure you have plain paper loaded in the input tray, and press OK. The HP All-in-One prints a print cartridge alignment sheet. 11. Load the print cartridge alignment sheet print side up and top first in the center of the document feeder tray, and then press OK. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
Chapter 10 Use the print cartridge protector In some countries/regions, when you purchase a photo print cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-inOne came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge.
NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. To align the print cartridges from the control panel when prompted 1. Load letter, A4, or legal unused plain white paper into the input tray.
Chapter 10 4. From the Information and Settings pop-up menu, choose Maintain Printer. The Select Printer window appears. 5. If the Select Printer dialog box appears, choose the HP All-in-One, and then click Launch Utility. 6. Click Align in the Configuration Settings Panel. 7. Click Align. The HP All-in-One prints a print cartridge alignment sheet. 8. Click Done if you are satisfied with the resules, or click Align to try again.
Clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges. Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you continue to get messages to check the print cartridges, clean the print cartridge contacts.
Chapter 10 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Chapter 10 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One.
11 Troubleshooting This section contains the following topics: • • • • • • • • Troubleshooting tips Print quality troubleshooting Print troubleshooting Fax troubleshooting Copy troubleshooting Scan troubleshooting Device update Errors Troubleshooting tips This section contains the following topics: • • • • • • • The HP All-in-One will not turn on Communication problems over a USB connection Information on print cartridges Information on paper Tips for using the automatic document feeder Clear paper jams
Chapter 11 Solution: • Make sure the power cord is firmly connected to both the HP All-in-One and the power adapter. Plug the power cord into a grounded power outlet, surge protector, or power strip. • • • 1 Power connection 2 Power cord and adapter 3 Grounded power outlet If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-in-One directly into a grounded power outlet. Test the power outlet to make sure it is working.
Communication problems over a USB connection If the HP All-in-One and computer are not communicating with each other, try the following: • • • • • • • • Look at the display on the HP All-in-One. If the display is blank and the Power button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Check the USB cable.
Chapter 11 For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Poster that came with the HP All-in-One. Information on print cartridges For best results, use HP print cartridges. The following tips help maintain HP print cartridges and ensure consistent print quality. • • • • • • Keep all print cartridges in the original sealed packages until they are needed. Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• • • • Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Premium Plus photo paper for maximum performance.
Chapter 11 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK to continue the current job. To clear a paper jam in the automatic document feeder 1.
Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the plastic tape has been removed.
Chapter 11 • • • • • • • • • • • • • Ink is not filling the text or graphics completely The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Printouts are slanted or skewed The print quality of the fax I received is poor Some of the pages of a fax I received are faded or
TIP: If the automatic document feeder does not pick up the plain paper, try cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with distilled water. If the problem persists, or the automatic document feeder does not pick up the plain paper, you can clean the rollers and separator pad manually. For more information, see Clean the automatic document feeder. Ink is not filling the text or graphics completely Cause: The print cartridges need to be cleaned or might be out of ink.
Chapter 11 Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3. Make sure the HP All-in-One is the selected printer. 4. From the pop-up menu, choose Paper Type/Quality. 5. Click the Paper tab. 6.
For more information on paper, see Understand specifications for supported media. Colors run into each other on the printout Cause: The print or copy quality setting is set too high for the type of paper loaded in the HP All-in-One. Solution: Check the quality setting. Use a lower quality setting to decrease the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2.
Chapter 11 NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. Cause: The print cartridges need to be cleaned. Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges.
4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
Chapter 11 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The print or copy quality setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3.
For more information on print cartridges, see Print cartridge troubleshooting. Cause: There might be fiber or dust built up around the ink nozzle area on the print cartridges. Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge. To clean the area around the ink nozzles 1. Turn on the HP All-in-One and open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. 2.
Chapter 11 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. Cause: The sending fax machine is having problems. Solution: Ask the sender to check their fax machine for any problems. Cause: The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause print quality problems.
3. In the Copy area, press Quality until the appropriate quality setting is lit. 4. Press Start Copy Black or Start Copy Color. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3. Make sure the HP All-in-One is the selected printer. 4. From the pop-up menu, choose Paper Type/Quality. 5. Click the Paper tab. 6. From the Paper type pop-up menu, choose the type of paper loaded in the input tray. 7.
Chapter 11 Solution: Change the Paper Type setting to match the type of paper loaded in the input tray. To set the paper type for copies 1. In the Copy area, press Menu repeatedly until Paper Type appears. 2. Press until the appropriate paper type appears. 3. Press Start Copy Black or Start Copy Color. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3.
To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3.
Chapter 11 To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. From the File menu in your software application, choose Print. 3. Make sure the HP All-in-One is the selected printer. 4. From the pop-up menu, choose Paper Type/Quality. 5. Click the Paper tab. 6. From the Paper type pop-up menu, choose the type of paper loaded in the input tray. Cause: The print or copy quality setting on the HP All-in-One is set too low. Solution: Check the quality setting.
For more information on choosing paper, see Understand specifications for supported media. Cause: The glass or automatic document feeder of the sending fax machine is dirty. Solution: If you have vertical lines or streaks on the fax, the sender's fax machine might have dirt or dust on the glass or automatic document feeder. Check with the sender to see if the glass or automatic document feeder is clean. Printouts are slanted or skewed Cause: The paper is not feeding properly or is loaded incorrectly.
Chapter 11 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The original might have been loaded incorrectly into the sending fax machine. Solution: Ask the sender to check that the fax was sent correctly. Cause: More than one type of paper is loaded in the input tray. Solution: Load only one type of paper at a time. When you are printing faxes, make sure letter, A4, or legal paper is loaded in the input tray.
Chapter 11 Solution: If you have vertical lines or streaks on the fax, the sender's fax machine might have dirt or dust on the glass or automatic document feeder. Check with the sender to see if the glass or automatic document feeder is clean. Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
Ink is overspraying the paper when I copy or print a photo Cause: A small amount (a few millimeters) of overspray is common when making a copy of a photo. If there are more than a few millimeters of overspray, it might mean the HP All-in-One thinks the paper loaded is wider than it actually is. TIP: One way to tell if ink is overspraying the paper is to check the back side of pages you print after running a copy or print job.
Chapter 11 NOTE: To avoid paper jams, tuck the flaps inside the envelopes. To load envelopes 1. Remove the output tray. 2. Remove all paper from the input tray. 3. Insert one or more envelopes into the far-right side of the input tray with the envelope flaps up and on the left. Slide the stack of envelopes forward until it stops. TIP: For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 4.
Solution: If the ink smears when printing envelopes, tuck the flaps inside the envelopes. If the problem persists, remove the black print cartridge and print with only the tri-color print cartridge installed. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP All-in-One.
Chapter 11 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
5. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The print carriage has stalled.
Chapter 11 Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Allin-One and the computer as shown below. You can print a test page from the HP Photosmart Studio (Mac) Software to confirm the connection between the HP All-in-One and your Mac is working properly. This test page is different from the self-test report that you can print from the control panel. To print a test page 1.
Solution: Look at the display on the HP All-in-One. If the display is blank and the light next to the Power button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the Power button to turn on the HP All-in-One. Cause: The HP All-in-One is busy with another task.
Chapter 11 3. Select the HP All-in-One, and then select Launch Utility. 4. Click Print Test Page. A test page is printed as long as your connection is set up and working properly. For information on setting up the HP All-in-One, see the Setup Poster provided with the HP All-in-One. Cause: The HP All-in-One has a paper jam. Solution: Cause: For information on clearing paper jams, see Clear paper jams. The print carriage has stalled.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray.
Chapter 11 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. My document did not print Cause: The input tray is empty or there is a paper jam. Solution: jam. Make sure paper is loaded in the input tray and that there is no paper To load full-size paper 1. Remove the output tray.
2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
Chapter 11 5. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. For information on clearing a paper jam, see Clear paper jams. Cause: The print cartridges might be out of ink.
The margins are not printing as expected Cause: The margins are not set correctly in your software application. Solution: Check the printer margins. To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports. 3.
Chapter 11 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
5. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray.
Chapter 11 Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in your software application. Solution: Make sure the margin settings for the document do not exceed the printable area of the HP All-in-One. To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins.
Remove the stack of paper from the input tray, and then reload the paper following the steps below. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
Chapter 11 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. A blank page came out while printing Cause: If you are printing black text, and a blank page comes out of the HP All-inOne, the black print cartridge might be empty. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
Chapter 11 stack of paper against a flat surface, and reload the paper into the input tray. To continue your print job, press the OK button on the control panel of the HP All-in-One. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
Chapter 11 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: The protective plastic tape was only partially removed from the print cartridge. Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges.
Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type. Solution: Make sure you load photo paper in the input tray before you print a borderless print job.
Chapter 11 The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray before starting the test. 3. Press Setup. 4. Press 6, then press 6 again. This selects the Tools menu and then selects Run Fax Test.
be connected to the port labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below.
Chapter 11 Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. If you are still having problems faxing, set the Fax Speed to a slower rate such as Medium or Slow. To change the ECM setting from the control panel 1. Press Setup. 2. Press 5, and then press 6. This selects Advanced Fax Setup and then selects Error Correction Mode. 3.
Chapter 11 Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-inOne will not send or receive a fax until the error condition is resolved. For more information on error messages, see Errors. Cause: You are using either a PBX or an ISDN converter/terminal adapter. Solution: • Make sure the HP All-in-One is connected to the port that is designated for fax and phone use.
sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax. Cause: The HP All-in-One shares the same phone line with a DSL service and the DSL modem might not be properly grounded. Solution: If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems.
Chapter 11 4. Press 6, then press 6 again. This selects the Tools menu and then selects Run Fax Test. The HP All-in-One displays the status of the test on the display and prints a report. 5. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 6.
Cause: You did not press Start Fax Black or Start Fax Color within three seconds of hearing fax tones. Solution: If you are sending a fax manually, make sure that you press Start Fax Black or Start Fax Color within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail. To send a fax manually from a phone 1. Load your originals print side up into the document feeder tray. NOTE: This feature is not supported if you load your originals on the glass.
Chapter 11 To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the HP All-in-One, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 3 Telephone Cause: The Fax Speed setting might be set too fast. Solution: Try setting the Fax Speed to Medium or Slow, and then resend the fax. To set the fax speed from the control panel 1. Press Setup. 2. Press 5, and then press 7.
Pages of a fax I sent are missing Cause: Two or more pages were fed through the document feeder tray at the same time. Solution: Print a Last Transaction report to verify the number of pages that were sent. If two or more pages stuck together and were fed into the document feeder tray at the same time, the number of pages in the report would not match the actual number of pages.
Chapter 11 check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. If the problem persists, check to see if Error Correction Mode (ECM) is On. If it is not, change the ECM setting to On. Faxes might take longer to send, but the print quality of the received fax should improve.
Solution: If you are sending a fax from the glass, make a copy to check the quality of the printout. If the quality of the printout is poor, clean the glass. To make a copy from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3.
Chapter 11 Solution: Make a copy to check the quality of the printout. If the printout is too light, you can darken it by adjusting the Lighter / Darker setting when sending the fax. To change the Lighter / Darker setting from the control panel 1. Load your originals print side up into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original print side down on the glass.
Solution: Load your originals into the document feeder tray. If you are sending a single-page fax, such as a photograph, you can also load your original on the glass. To load an original in the document feeder tray 1. Load your original, with the print side up, into the document feeder tray. Slide the paper into the automatic document feeder until you hear a beep or see a message on the display indicating that the HP All-in-One detected the pages you loaded.
Chapter 11 3. Close the lid. Fax transmission is slow Cause: You are sending a fax in color. Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in black and white. Cause: The document contains a lot of graphics or has very fine detail. Solution: For faster transmission, use Standard resolution. This setting provides the fastest possible transmission with the lowest quality of fax. The default resolution is Fine, which can take longer to send.
jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. To change the ECM setting from the control panel 1. Press Setup. 2. Press 5, and then press 6. This selects Advanced Fax Setup and then selects Error Correction Mode. 3. Press to select On or Off. 4. Press OK. Cause: The fax resolution setting is set to a high resolution, such as Fine (the default) or Photo.
Chapter 11 Solution: Make sure the Fax Speed option is set to Fast or Medium. To set the fax speed from the control panel 1. Press Setup. 2. Press 5, and then press 7. This selects Advanced Fax Setup and then selects Fax Speed. 3. Press to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.
Cause: Auto Answer is turned off, which means that the HP All-in-One will not answer incoming calls. You must be available to respond in person to incoming fax calls, or the HP All-in-One will not answer the incoming fax call. Solution: Depending on your office setup, you might be able to set the HP All-inOne to answer incoming calls automatically. To find out what the recommended answer mode is for your office setup, see Choose the recommended answer mode for your setup.
Chapter 11 Solution: If you have an answering machine on the same phone line with the HP Allin-One, do the following: • Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. • Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message.
labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and HP All-in-One. 1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP All-in-One Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to Answer setting is correct.
Chapter 11 To set the answer mode 1. Press Setup. 2. Press 4, and then press 2. This selects Basic Fax Setup and then selects Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press change the number of rings. 4. Press OK to accept the setting. or to Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in-One does not match.
reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. • If you are using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to the telephone wall jack. • To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax.
Chapter 11 Resolve any problems found. The HP All-in-One automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the HP All-in-One. Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off. Solution: Check for the following problems: • The HP All-in-One is turned off. Press the Power button to turn on the device.
Solution: Set the Fax Speed to Medium or Slow, and then contact the sender to have them resend the fax. To set the fax speed from the control panel 1. Press Setup. 2. Press 5, and then press 7. This selects Advanced Fax Setup and then selects Fax Speed. 3. Press to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.29 (9600 baud) Cause: There is an error message or other prompt on the display.
Chapter 11 When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the HP All-in-One using the port labeled 2-EXT, as shown below.
To set the number of rings before answering from the control panel 1. Press Setup. 2. Press 4, and then press 3. This selects Basic Fax Setup and then selects Rings to Answer. 3. Enter the appropriate number of rings by using the keypad, or press or change the number of rings. 4. Press OK to accept the setting. to Cause: The HP All-in-One is set up to receive faxes manually, which means that the HP All-in-One will not answer incoming calls.
Chapter 11 Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the HP All-in-One is set to match. For example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is selected as the Distinctive Ring setting. NOTE: The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns.
• The print cartridge door is open. Close the print cartridge door, as shown below: • The print carriage is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. NOTE: If Backup Fax Reception is enabled and you turn off the HP All-inOne, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition.
Chapter 11 To delete all the faxes in memory from the control panel ▲ Turn off the HP All-in-One by pressing the Power button. All faxes stored in memory will be deleted from memory when you turn off the power to the HP All-in-One. NOTE: You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu. To do so, press Setup, press 6, and then press 7. Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off.
2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops.
Chapter 11 5. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon reception.
Cause: The sending fax machine is having problems. Solution: Check with the sender to find out how many pages were sent. The sending fax machine might have failed to feed each page of the original. Faxes are received but do not print Cause: The HP All-in-One has a paper jam or is out of paper. Solution: If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon reception.
Chapter 11 Parts of a fax I received are cut off Cause: The sending fax machine has a problem. Solution: Check with the sender to see if the sending fax machine is having problems. Cause: The fax originated on a larger paper size, such as legal, and the Automatic Reduction option is turned off. Solution: You can print the fax on legal-size paper or you can set the Automatic Reduction feature to reduce the image so, if possible, it fits on one page. To print the fax on legal paper 1.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray.
Chapter 11 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. Cause: A legal-size fax was sent that contained very fine detail, such as large graphics, and letter-size paper is loaded in the input tray. Solution: If a legal-size fax was sent that contained very fine detail, such as large graphics, the HP All-in-One will attempt to fit the fax on one page (if automatic reduction is enabled).
To delete all the faxes in memory from the control panel ▲ Turn off the HP All-in-One by pressing the Power button. All faxes stored in memory will be deleted from memory when you turn off the power to the HP All-in-One. NOTE: You can also delete any faxes stored in memory by selecting Clear Fax Log from the Tools menu. To do so, press Setup, press 6, and then press 7. Cause: The paper loaded in the input tray is a different size than the Fax Paper Size setting.
Chapter 11 Figure 11-2 Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port To set up the HP All-in-One to a computer with one phone port 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter. 8. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the HP All-in-One answers the call.
Chapter 11 RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
6. Connect your answering machine to the other open phone port on the parallel splitter. NOTE: If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the HP All-in-One. 7. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. 8.
Chapter 11 RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 11-4 Back view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port To set up the HP All-in-One to a computer with one phone port 1.
6. Connect your answering machine to the other open phone port on the parallel splitter. NOTE: If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the HP All-in-One. 7. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. 8.
Chapter 11 to the port labeled 1-LINE on the back of the HP All-in-One and to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below.
Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. Cause: You are not using a proper grounded power outlet for the HP All-in-One. Solution: Try connecting to another power outlet. The fax test failed If you tried to run the fax test from your computer and the fax test failed to run, the HP All-in-One might be busy with another task or have an error condition preventing it from running the fax test.
Chapter 11 and you experience problems faxing, contact HP Support. Go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The "Fax Connected to Active Telephone Wall Jack" test failed. Solution: What to do • Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. • Make sure you use the phone cord that came with the HP All-in-One.
Cause: The "Phone Cord Connected to Correct Port on Fax" test failed. Solution: Plug the phone cord into the correct port. What to do 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes.
Chapter 11 connected to the port labeled 1-LINE on the back of your HP All-in-One and the other end to your telephone wall jack, as shown below. • 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All-in-One Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. Cause: The "Fax Line Condition" test failed.
• disconnect everything except the HP All-in-One from the phone line, and then run the test again. • If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
Chapter 11 1-LINE on the back of the HP All-in-One. For more information, see Set up the HP All-in-One for faxing. • • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.
Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a slower fax speed. You can do this by changing the Fax Speed setting from Fast (the default) to Medium or Slow. To set the fax speed from the control panel 1. Press Setup. 2. Press 5, and then press 7. This selects Advanced Fax Setup and then selects Fax Speed. 3. Press to select one of the following settings, and then press OK. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.
Chapter 11 Error code Error definition (223 Error Correction Mode) One or more received pages might not be readable. 224 225-231 There is a feature incompatibility with the sending fax machine. 232-234 The telephone connection was lost. (235-236 Error Correction Mode) 237 238 The sending fax machine sent an unexpected communication. (239-241 Error Correction Mode) 242 The sending fax machine is attempting to receive instead of send. 243-244 The sending fax machine prematurely ended the session.
(continued) Error code Error definition 332-337 The receiving fax machine sent an unexpected communication. (338-342 Error Correction Mode) 343 344-348 The telephone connection was lost. (349-353 Error Correction Mode) 354-355 356-361 The receiving fax machine prematurely ended the session. (362-366 Error Correction Mode) 367-372 (373-377 Error Correction Mode) There was a communication error with the receiving fax machine. 378-380 381 The telephone connection was lost.
Chapter 11 Solution: Adjust the lightness and darkness of the copies. To adjust the copy contrast from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3. In the Copy area, press Menu repeatedly until Lighter / Darker appears. 4.
Solution: Load the original on the glass or in the document feeder tray. • If you are loading your original on the glass, place it print side down on the right front corner as shown below. To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass. • If you are loading your original in the document feeder tray, place the paper, with the print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first.
Chapter 11 Solution: For information on clearing paper jams, see Clear paper jams. Parts of the original do not appear or are cut off Cause: tray. The original is placed incorrectly on the glass or in the document feeder Solution: Load the original on the glass or in the document feeder tray. • If you are loading your original on the glass, place it print side down on the right front corner as shown below.
Solution: If the image or text on your original fills the entire sheet with no margins, use the Fit to Page feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray.
Chapter 11 If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP Scan Pro software, and then print a copy of the enlarged image. Cause: The original is placed incorrectly on the glass. Solution: Load the original print side down on the right front corner of the glass as shown below. To copy a photo, position the photo on the glass so that the long edge of the photo is along the front edge of the glass.
To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3.
Chapter 11 • If you are loading your original in the document feeder tray, place the paper, with print side up, in the tray as shown below. Place the pages in the tray so that the top of the document goes in first. NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges.
Solution: Use photo paper to make borderless copies. To make a borderless copy of a photo from the control panel 1. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray. 2. Load your original photo print side down on the right front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front edge of the glass, as indicated by the engraved guides along the edge of the glass. 3. Press Start Copy Black or Start Copy Color.
Chapter 11 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Turn on the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. If you use the document feeder tray, place the pages so that the top edge of the document goes in first. 3. In the Copy area, press the Reduce/Enlarge button. 4.
Chapter 11 • • • • Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The scan feature does not work Scan halts Cause: The computer system resources might be low. Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer and then turn it back on. If this does not work, try changing the scan to a lower resolution. Scan fails Cause: The computer is not turned on.
Scan To menu does not appear Cause: The Scan To menu does not appear if: • The software that came with the HP All-in-One was not installed or necessary parts of it are not installed. • The HP All-in-One is not connected to the computer. • The computer is turned off. • You closed the HP Digital Imaging Monitor icon in the Windows system tray on the taskbar. Solution: • Follow the directions in the Setup Poster to install the software that came with the HP All-in-One.
Chapter 11 Solution: Load the original print side down on the right front corner of the glass. To load an original on the scanner glass 1. Remove all originals from the document feeder tray, and then lift the lid on the HP All-in-One. 2. Load your original print side down on the right front corner of the glass. 3. Close the lid. Scanned image is incorrectly cropped Cause: The software is set to automatically crop scanned pictures.
Solution: Make a black-and-white copy of the original and then scan the copy. Text format is incorrect Cause: The scan document settings are incorrect. Solution: Some programs cannot handle framed text formatting. Framed text is one of the scan document settings. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. Text is incorrect or missing Cause: The brightness is not set correctly.
Chapter 11 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device.
• • • Paper messages Power and connection messages Print cartridge messages Device messages The following is a list of device-related error messages: • • • • • • • • Automatic document feeder failed to load Automatic document feeder is jammed Fax receive failed Fax send failed Firmware revision mismatch Mechanism error Memory is full Scanner failure Automatic document feeder failed to load Cause: The automatic document feeder did not work properly, and the job did not finish.
Chapter 11 For more fax troubleshooting information, see Fax troubleshooting. Firmware revision mismatch Cause: The revision number of the HP All-in-One firmware does not match the revision number of the software. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Cause: The HP All-in-One has a paper jam.
For more information on clearing paper jams, see Clear paper jams. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
Chapter 11 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. To reprint faxes in memory from the control panel 1. Make sure you have paper loaded in the input tray. 2. Press Setup. 3. Press 6, and then press 5. This selects Tools and then selects Reprint Faxes in Memory. The faxes are printed in the reverse order they were received with the most recently received fax printed first, and so on. 4.
Chapter 11 Solution: Check to see if you typed the correct folder and file name. File format not supported Cause: The HP All-in-One software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted. Solution: Open the file in another application, and save it in a format that the HP Allin-One software recognizes.
Solution: Empty the Trash on your Mac. You might also need to remove files from the hard drive. Dialed fax busy Cause: The fax number you attempted to call is busy. Solution: Wait and try to send the fax to the number at a later time. Disconnected Cause: Several situations can cause the Disconnected error message to appear. • Your computer is not turned on. • Your computer is not connected to the HP All-in-One. • The HP software that came with the HP All-in-One was not installed correctly.
Chapter 11 Solution: The HP All-in-One alerts you to this situation and sends the color fax as black and white instead. Paper messages The following is a list of paper-related error messages: • • • • • • Cannot load paper from input tray Ink is drying Out of paper Paper jam, misfeed or blocked carriage Paper mismatch Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray.
Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP All-in-One or automatic document feeder. Solution: Clear the jam. For more information on clearing jams, see Clear paper jams. CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. Cause: The print carriage is blocked. Solution: Open the print cartridge door to access the print carriage area.
Chapter 11 Power and connection messages The following is a list of power- and connection-related error messages: • • • • Communication test failed HP All-in-One not found Improper shutdown Two-way communication lost Communication test failed Cause: The HP All-in-One is turned off. Solution: Look at the display on the HP All-in-One. If the display is blank and the Power button is not lit, the HP All-in-One is turned off.
Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Improper shutdown Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged.
Chapter 11 Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Print cartridge messages The following is a list of print cartridge error messages: • • • Low on ink Need alignment or alignment failed Print cartridge is missing, incorrectly installed, or not intended for your device Low on ink Cause: One or both print cartridges might be out of ink.
Need alignment or alignment failed Cause: The incorrect type of paper is loaded in the input tray. Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support.
Chapter 11 Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You installed new print cartridges which might need alignment. Solution: You must align the print cartridges to ensure excellent print quality.
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The print cartridge is defective or not intended for use in this device. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support.
Chapter 11 264 Troubleshooting
12 Order supplies You can order HP products, such as recommended types of paper and print cartridges, online from the HP website. This section contains the following topics: • • • Order paper or other media Order print cartridges Order other supplies Order paper or other media To order HP papers and other supplies, such as HP Premium Photo Papers or HP Allin-One Paper, go to www.hp.com/learn/suresupply.
Chapter 12 Order other supplies To order other supplies, such as HP All-in-One software, a copy of the Setup Poster or other printed documentation, or other customer-replaceable parts, call the phone number for your country/region. Country/region Number for ordering Asia Pacific (except for Japan) 65 272 5300 Australia 1300 721 147 Europe +49 180 5 290220 (Germany) +44 870 606 9081 (U.K.) New Zealand 0800 441 147 South Africa +27 (0)11 8061030 U.S.
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 13 Before you call HP customer support Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company. NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). If you need to contact HP Customer Support, do the following before you call: 1.
Call in North America during warranty Call 1-800-474-6836 (1-800-HP invent). U.S. and Canada phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period. Call elsewhere in the world To find support and warranty information, go to the HP website at www.hp.com/support.
Chapter 13 270 HP warranty and support
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the HP All-in-One.
Chapter 13 To remove print cartridges before shipment 1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One will not turn on, skip this step and go to step 2. 2. Open the print cartridge door. 3. Remove the print cartridges from their slots. NOTE: If the HP All-in-One does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges. 4.
5. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-inOne. CAUTION: The replacement HP All-in-One might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP All-in-One.
Chapter 13 274 HP warranty and support
14 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section.
Chapter 14 Recommended requirements • Windows 2000: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Windows XP x64: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Mac OS X (10.3.8, 10.4.x): 400 MHz Power PC G3 (v10.3.8 and v10.4.x) or 1.83 GHz Intel Core Duo (v10.4.
(continued) Type Size Legal: 216 x 356 mm (8.5 x 14 inches) Envelopes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches) U.S. #9: 98 x 225 mm (3.9 x 8.9 inches) A2: 111 x 146 mm (4.4 x 5.8 inches) DL: 110 x 220 mm (4.3 x 8.7 inches) C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency film Letter: 216 x 279 mm (8.5 x 11 inches) A4: 210 x 297 mm Premium photo paper 102 x 152 mm (4 x 6 inches) Letter: 216 x 280 mm (8.5 x 11 inches) A4: 210 x 297 mm Cards A6: 105 x 148.
Chapter 14 Copy specifications • Digital image processing • Up to 100 copies from original (varies by model) • Digital zoom: from 25 to 400% (varies by model) • Fit to page, pre-scan • Copy speeds vary according to the complexity of the document Mode Type Scan resolution (dpi)1 Best Black up to 600 x 1200 Color up to 600 x 1200 Black up to 300 x 300 Color up to 300 x 300 Black up to 300 x 300 Color up to 300 x 300 Normal Fast 1 Maximum at 400% scaling.
• Color: 16-bit per RGB color, 48-bit total • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches) Physical specifications • Height: 236 mm (9.29 inches) • Width: 456 mm (17.95 inches) • Depth: 326 mm (12.83 inches) • Weight: 7.66 kg (16.9 pounds) Power specifications • Maximum power consumption: 40 W (average printing) • Idle state power consumption: 6.
Chapter 14 Protecting the environment Hewlett-Packard is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. For more information, visit HP’s Commitment to the Environment website at: www.hp.com/hpinfo/globalcitizenship/environment/index.html Ozone production This product generates no appreciable ozone gas (O3).
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region. • Regulatory model identification number • Notice to users of the U.S.
Chapter 14 This equipment includes automatic dialing capability. When programming and/or making test calls to emergency numbers: • Remain on the line and explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours, such as early morning or late evening. NOTE: The FCC hearing aid compatibility rules for telephones are not applicable to this equipment.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones rurales.
Chapter 14 Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched telephone network (PSTN).
HP Officejet J5700 All-in-One series declaration of conformity HP Officejet J5700 All-in-One series declaration of conformity 285
Chapter 14 286 Technical information
Index Symbols/Numerics 10 x 15 cm photo paper copy 74 load 66 specifications 276 4 x 6 inch photo paper copy 74 4 x 6 inch photo paper, load 66 block numbers 109 blurry faxes 153 borderless copies 77 borderless photos copy has borders 240 crop is wrong 242 buttons, control panel 12 A C A4 paper, load 63 address book, set up 52 ADF (automatic document feeder) media sizes supported 58 ADSL.
too dark 233 too light 233 troubleshooting 233 correct port test, fax 227 country/region, set 19 cover page, fax 100 credit card, fax using 93, 94 crop borderless copy is wrong 242 fails 254 custom-sized media guidelines 58 sizes supported 60 customer support contact 268 HP Quick Exchange Service (Japan) 271 North America 269 outside U.S.
Index schedule 96 send 91 send fails 249 send to multiple recipients 97 set up 23 settings 21, 45, 101 specifications 278 speed 23 speed dial 49, 92 test setup 47 tone or pulse dial 22 troubleshoot 181 voice mail, set up 34, 43, 45, 217 volume 22 fax problems blank pages 158, 194 blurry printouts 153 fax tones recorded 205 not printing 213 pages missing 191, 210 poor print quality 143, 146, 153, 155, 157, 158, 191 receiving 181, 196, 198, 204 sending 181, 187, 188, 196 slanted printouts 155 slow transmissio
reprint faxes 106 save faxes 105 missing information from copy 236 text from scan 247 modem.
Index R receive fax auto answer mode 45, 46 automatically 104 block numbers 109 forward calls 107 manually 104 polling 107 rings to answer 46 recycle HP All-in-One 280 print cartridges 280 redial fax 21 redial/pause 12 reduce fax 109 reduce/enlarge 13 reduce/enlarge copies custom size 80 resize to fit letter 81 resize to fit letter or A4 79 regulatory notices Canadian statement 282 declaration of conformity (European Economic Area) 284 declaration of conformity (U.S.
edit entries 50 group entries 51 individual entries 49 one-touch buttons 12 print list 52, 113 send fax 91, 92 set up 49 start copy black 13 color 13 start fax black 12 color 12 stop copy 83 fax 114 print job 72 scan 86 subscriber identification code 48 symbols, enter 13 system requirements 275 T technical information copy specifications 278 environmental specifications 279 fax specifications 278 paper sizes 276 paper specifications 276 paper tray capacities 276 physical specifications 279 power specificat
© 2007 Hewlett-Packard Development Company, L.P. www.hp.
