HP Photosmart C5300 All-in-One series Windows Help
HP Photosmart C5300 All-in-One series
1 HP Photosmart C5300 All-in-One series Help........................................................................7 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................9 Control panel overview.............................................................................................................10 Control panel features...............................................................................
Load paper...............................................................................................................................37 Load full-size paper or small-size photo paper...................................................................37 Load postcards, Hagaki, or index cards.............................................................................40 Load envelopes..................................................................................................................
Contents 9 Use the scan features Scan an image..........................................................................................................................81 Scan an original to a computer...........................................................................................81 Scan an original to a memory card.....................................................................................82 Edit a scanned image..........................................................................
Clean the HP All-in-One.........................................................................................................111 Clean the glass.................................................................................................................111 Clean the lid backing........................................................................................................112 Clean the exterior.....................................................................................................
CD/DVD print troubleshooting................................................................................................173 The product does not detect the CD/DVD holder.............................................................174 The product does not detect a CD/DVD on the holder.....................................................175 The product is printing on a non-printable area of my disc...............................................176 The ink on the CD/DVD is not drying.......................
Contents Environmental product stewardship program.........................................................................288 Paper use.........................................................................................................................289 Plastics.............................................................................................................................289 Material safety data sheets......................................................................................
HP Photosmart C5300 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • • “HP All-in-One overview” on page 9 “Find more information” on page 17 “Finish setting up the HP All-in-One” on page 19 “How do I?” on page 31 “Load originals and load paper” on page 33 “Print from your computer” on page 51 “Use the photo features” on page 71 “Use the scan features” on page 81 “Use the copy features” on page 85 “Use the reprint features” on page 95 “Maintain the HP All-in-One”
Chapter 1 HP Photosmart C5300 All-inOne series Help 8 HP Photosmart C5300 All-in-One series Help
2 HP All-in-One overview Use the HP All-in-One to print documents or photos from your computer, print photos directly from a memory card or storage device, scan documents or photos, make copies, or print directly on the surface of specially coated CDs and DVDs. HP papers that are specifically designed for the type of project you are printing produce the best results.
Chapter 2 (continued) Label Description 6 Paper tray extender (also referred to as the tray extender) 7 CD/DVD holder storage 8 CD/DVD holder 9 Main input tray (also referred to as the input tray) 10 Photo tray 11 CD/DVD access door 12 Ink cartridge door 13 Glass 14 Lid backing 15 Rear door 16 Rear USB port 17 Power connection* * Use only with the power adapter supplied by HP.
Label Icon Name and Description 1 Color graphics display (also referred to as the display): Displays menus, photos, and messages. The display can be pulled up and angled for better viewing. 2 Home: Returns to the Home screen (the default screen when you turn on the product). 3 Menu: Presents a set of options related to the current display. 4 Back: Returns to the previous screen on the display. 5 OK: Selects a menu setting, value, or photo on the display.
Chapter 2 Display icons The following icons can appear at the top right side of the display to provide important information about the HP All-in-One. Icon Purpose Shows that the ink level in all the ink cartridges is 50% or more. Shows that one or more of the ink cartridges are low on ink. You should replace the ink cartridge when the print quality is no longer acceptable. Shows that an unknown print cartridge is inserted. This icon might appear if a print cartridge contains non-HP ink.
Lighter/Darker Preview Crop Paper Size Paper Type Margin Shift Enhancements Set as New Defaults Photo Menu The following options are available when you select Photo from the Home screen or insert a memory card. Create View & Print Save Scan Menu The following options are available when you press Start Scan on the control panel or select Scan from the Home screen.
Chapter 2 (continued) Insert Ink Cartridges Load Printable CD/DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I... Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual keyboard that automatically appears on the display when you need to enter text. For example, the visual keyboard automatically appears when you are setting up the Bluetooth device name.
For more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the HP Solution Center.
Chapter 2 Overview 16 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Start Here guide The Start Here guide provides instructions for setting up the HP All-in-One, including printhead installation, ink cartridge insertion, paper loading, and software installation. Make sure you follow the steps in the Start Here guide in order.
Chapter 3 Find more information 18 Find more information
Finish setting up the HP All-inOne After you have completed the steps in your Start Here guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your product.
Chapter 4 Finish setup 5. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK. The Preferences menu reappears. 6. Press the down arrow button to highlight Set Country/Region, and then press OK. 7. Press the down arrow button to scroll through the countries/regions. When the country/region you want to use is highlighted, press OK. 8. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.
3. Press the down arrow button to highlight Enable Faster Browsing, and then press OK. 4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK. When you turn off the HP All-in-One, it goes into Energy Save mode by default. This makes the product more energy efficient, but also means it can take longer than expected to turn the product on. Additionally, when turned off in Energy Save mode, the HP All-inOne might not be able to complete some automated maintenance tasks.
Chapter 4 NOTE: Restoring the factory defaults will not affect any changes you made to scan settings and the language and country/region settings. You can perform this process from the control panel only. To restore the factory defaults 1. Press Setup. Finish setup 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Restore Factory Defaults, and then press OK. The factory default settings are restored.
2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Tips Slideshow, and then press OK. 4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK. Computer connection information The HP All-in-One comes equipped with a rear USB 2.0 High Speed port for connection to a computer. If you use a USB cable to connect the HP All-in-One to a computer on a network, you can set up printer sharing on your computer.
Chapter 4 What you need for a Bluetooth connection To connect the HP All-in-One with a Bluetooth connection, you will need the following: ❑ A Bluetooth capable device (such as a PDA, camera phone, or computer) ❑ An HP Bluetooth Adapter Some Bluetooth products exchange device addresses when they communicate with each other, so you might also need to find out the device address of the HP All-in-One in order to establish a connection. Finish setup To find out the device address of the product 1.
• • Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to install an external Bluetooth® adapter automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not install automatically, then you do not have the Microsoft stack on your computer.
Chapter 4 To install and print using the Widcomm stack 1. Make sure that you have installed the product software on the computer. Finish setup NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the product, install the USB connection first. For more information, see the Start Here guide.
Parameter Description Device Address The hardware address of the Bluetooth device. Device Name The device name assigned to the product, which can identify it on a Bluetooth device. Passkey A value that the user must enter in order to print via Bluetooth. Visibility Shows whether or not the HP All-in-One is visible to Bluetooth devices that are within range. • • Security Visible to all: Any Bluetooth device within range can print to the HP Allin-One.
Chapter 4 Set Bluetooth security for the HP All-in-One You can enable the product security settings through the Bluetooth menu on the HP Allin-One. From the Bluetooth menu, you can: • • Ensure passkey authentication prior to someone printing to the HP All-in-One from a Bluetooth device. Make the HP All-in-One visible or invisible to Bluetooth devices that are within range.
Set the HP All-in-One to be invisible to Bluetooth devices You can set the HP All-in-One to be either Visible to all Bluetooth devices (public) or Not visible to any (private). • Visible to all: This is the default accessibility level. Any Bluetooth device within range can print to the HP All-in-One. Not visible: Only Bluetooth devices that have stored the device address of the HP Allin-One can print to it. Finish setup • To set the product to be Not visible 1. Press Setup. 2.
Chapter 4 Finish setup 30 Finish setting up the HP All-in-One
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 5 How do I? 32 How do I?
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. In addition, the HP All-in-One enables you to load and print directly on the surface of specially coated CDs and DVDs. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings.
fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), and 13 x 18 cm (5 x 7 inch). HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol: HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive.
Chapter 6 HP Inkjet-Printable CD/DVD Discs HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver matte finishes. Personalize CDs and DVDs with titles, graphics, or photos by printing directly on the discs. HP Iron-On Transfers HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos.
Additional papers to avoid when copying • Envelopes. • Transparency film other than HP Premium Inkjet Transparency Film. • Iron-On Transfers. • Greeting card paper. Load paper This section describes the procedure for loading different types and sizes of paper into the HP All-in-One for your copies or printouts. TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag.
Chapter 6 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. Load originals and load paper CAUTION: Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place.
5. Lower the output tray. Pull the tray extender towards you, as far as it will go. Flip the paper catch at the end of the tray extender to open the extender the rest of the way. NOTE: When you use legal-size paper, leave the tray extender closed. To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid. Load originals and load paper 2. Slide the paper-width guide to its outermost position.
Chapter 6 3. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 4. Slide the paper-width guide inward until it stops at the edge of the paper.
To load postcards, Hagaki, or index cards in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to its outermost position. 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the photo tray; make sure the stack of cards fits within the photo tray and is no higher than the top of the paper-width guide. Load paper 41 Load originals and load paper 3.
Chapter 6 5. Lower the photo tray lid. Load envelopes You can load one or more envelopes into the main input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1. Raise and hold the output tray in the open position.
3. Slide the paper-width guide to its outermost position. 4. Insert one or more envelopes into the far-right side of the main input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. 5. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the main input tray; make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper-width guide.
Chapter 6 6. Lower the output tray. Related topics “Print a group of addresses on labels or envelopes” on page 67 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type and size, and then print. HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first.
• • “Reverse an image for iron-on transfers” on page 66 “Print a group of addresses on labels or envelopes” on page 67 Load a CD/DVD In addition to printing on paper, the HP All-in-One enables you to print directly on the surface of specially coated CDs and DVDs for print jobs started from a connected computer. You can design and create a custom label for your CD or DVD using the software that came with the HP All-in-One. You can then print the label on your printable CD or DVD media.
Chapter 6 4. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray. 5. Push the CD/DVD holder into the product until the white lines on the CD/DVD holder line up with the white lines on the CD/DVD tray, and then press OK. Load originals and load paper NOTE: The product pulls the CD/DVD holder while printing on the media. 6.
To load a small-size (80 mm) CD/DVD on the CD/DVD tray 1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. 2. Carefully remove the CD/DVD holder from the storage area below the main paper tray. 3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. Load originals and load paper NOTE: The CD/DVD should be placed on the ring at the end of the holder with the arrows. 4. Flip the CD/DVD holder ring over the CD/DVD.
Chapter 6 5. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray. 6. Push the CD/DVD holder into the product until the white lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. Load originals and load paper NOTE: The product pulls the CD/DVD holder while printing on the media. 7. After printing, make sure you insert the CD/DVD holder back into the storage area.
Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. If you are printing labels, ensure that the label sheets are no more than two years old.
Chapter 6 Load originals and load paper 50 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Size list, click More, and then select the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 7.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size.
displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing in maximum dpi is supported on the following paper-types only: • • • • HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper Photo Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2.
Chapter 7 To print directly onto a CD/DVD 1. Use the software that came with the product to create and print a CD/DVD label. 2. When prompted, load a CD/DVD into the CD/DVD holder on the product. 3. Push the CD/DVD holder into the product until the green lines on the CD/DVD holder line up to the green lines on the CD/DVD tray. NOTE: The product pulls the CD/DVD holder while printing on the media.
7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box.
Chapter 7 To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab.
Figure 7-2 Right-edge binding for right-to-left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. Print To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 Print a multiple-page document in reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order. A better way is to print the document in reverse order so that the pages are stacked correctly. TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document.
To reverse an image for iron-on transfers 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6.
Chapter 7 To print a group of addresses on labels or envelopes 1. Print a test page on plain paper first. 2. Place the test page on top of the label sheet or envelope, and hold both up to the light. Check the spacing for each block of text. Make adjustments as needed. 3. Load the labels or envelopes into the main input tray. CAUTION: Do not use envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. 4.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets), 4x4 (16 sheets), or 5x5 (25 sheets). This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or 25 pages. If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16, or 25 pages. For example, if you have a one-page original and you select 3x3, you will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print. 8.
Chapter 7 3. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled.
8 Use the photo features You can print photos by connecting a PictBridge-compatible digital camera directly to the front USB port. When you print from a digital camera, the printer uses the settings that you selected on the camera. For more information, see the documentation that came with the camera.
Chapter 8 Photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) To i
To print photos 1. Load photo paper in the appropriate input tray. • Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray. • Load full-size photo paper in the main input tray. 2. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. NOTE: If there are camera-selected photos on the memory device, the DPOF Found screen appears. Select Yes to print the camera-selected photos, or select No to browse through the photos on the memory device.
Chapter 8 Create special projects from your photos The HP All-in-One enables you to create special projects from your photos, including: • • • • Photo albums Panorama prints Wallet-size photos Passport-size photos Photos To create special projects 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. NOTE: If there are camera-selected photos on the memory device, the DPOF Found screen appears.
To save photos 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. 2. Press the right arrow button until Save is highlighted, and then press OK. 3. Follow the onscreen prompts on your computer to save the photos to your computer.
Chapter 8 NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly on the page. When printing more than one, the photos are oriented to fit a maximum number of photos on the page. To rotate a photo 1. Press the Menu button on the photo selection screen. Photos 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Rotate, and then press OK. 3. Press the right arrow button repeatedly to rotate the image clockwise in 90 degree increments. 4.
4. Press the arrows on the directional pad to pan around the photo and select a specific area to print. 5. Press OK to crop the photo. Related topics • “Print photos” on page 72 • “Make reprints of your photos” on page 95 The HP All-in-One is set up, by default, to enhance your photos automatically when you print them.
Chapter 8 2. In the Edit Photos menu, press the up arrow or down arrow button until Frame is highlighted, and then press OK. 3. Press the left arrow or right arrow button to scroll through the frames. 4. When the frame you want is highlighted, press OK. The selected frame is applied to the photo and shown by itself on the display.
2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color Effect, and then press OK. 3. Press the up arrow or down arrow button to select one of the following color effect options, and then press OK: Does not apply any special color effects to your photo. Black & White Prints the photo in black and white. Sepia Applies brown tones, similar to photos produced in the early 1900s, to your photo. Antique Applies brown tones along with some pale colors to your photo.
Chapter 8 Photos 80 Use the photo features
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 9 NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original print side down on the right front corner of the glass. Scan 2. Press Start Scan on the control panel. 3. Press the down arrow button to highlight Scan to Computer, and then press OK. 4. The Scan To menu appears on the display.
To save a scan to the memory card or storage device 1. Make sure your memory card is inserted into the appropriate slot on the product, or a storage device is connected to the front USB port. 2. Load your original print side down on the right front corner of the glass. Scan 3. Press Start Scan. 4. Press the down arrow button to highlight Scan to Memory Card or Scan to USB Flash Drive, and then press OK. The product scans the image and saves the file to the memory card or storage device in the JPEG format.
Chapter 9 Stop scanning To stop scanning ▲ Press Cancel on the control panel.
10 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos, including borderless copies.
Chapter 10 2. Load your original print side down on the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing settings on the HP All-in-One for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an accurate preview, change the paper size and type to reflect the actual paper you have loaded in the input tray.
This section contains the following topics: • • • • • Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Adjust the lightness and darkness of your copy Set the number of copies You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies from the control panel only. To set the number of copies from the control panel 1.
Chapter 10 To set the paper type for copies 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Paper Type, and then press OK. 4. Press the down arrow button until the appropriate paper type appears, and then press OK. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
Change copy speed or quality The HP All-in-One provides three options that affect copy speed and quality: • • • Best produces high quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies slower than the Normal or Fast quality settings. Normal delivers high quality and is the recommended setting for most of your copying. Normal copies faster than Best and is the default setting. Fast copies faster than the Normal setting.
Chapter 10 To set default copy settings from the control panel 1. Make any needed changes to the Copy settings. 2. Press OK when Copy is highlighted on the Home Screen. 3. Press the Menu button to select Copy Settings. 4. Press the down arrow button to highlight Set as New Defaults, and then press OK. 5. Press OK to confirm. NOTE: The settings you specify here are only saved on the product. They do not adjust the settings in the software.
Press the down arrow button or the up arrow button to highlight one of the following, and then press OK. • • Actual Size: This feature enables you to print an exact copy of the original. Fit to Page:This feature enables you to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original.
Chapter 10 Shift the left margin You can shift the left margin of the copies by using the Margin Shift option. This helps in binding or 3-hole punching for the copies produced. The HP All-in-One shifts the image on the copies produced 0.95 cm (3/8 inch) to the right. NOTE: When the Margin Shift feature is enabled, the right side of the copy images may be cropped. To shift the margin for your copy from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2.
Stop copying Copy To stop copying ▲ Press Cancel on the control panel.
Chapter 10 Copy 94 Use the copy features
11 Use the reprint features The HP All-in-One enables you to make reprints of photographic originals placed on the glass. This section contains the following topics: • • Make reprints of your photos Edit a photo before reprinting Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the size of letter or A4 paper. By default, the HP All-in-One is set to detect the type of paper you are using automatically.
Chapter 11 To fix a faded original photo when making a reprint 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Fix Faded Original, and then press OK. 3. Press the up arrow or down arrow button to highlight Yes, and then press OK.
To crop a photo 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Crop, and then press OK. 3. Press the Zoom in button or the Zoom out button to zoom closer to or farther away from the subject of the photo. An outline appears on the photo to show you an approximate view of the area that will print. 4. Press the arrows on the directional pad to pan around the photo and select a specific area to print. 5.
Chapter 11 Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia, hand-tinted, or black-and-white finish. To change the color effects 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color Effect, and then press OK. 3.
The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace ink cartridges, clean the printhead assembly, or align the printer from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 12 • Maintain the HP All-in-One • • • • • Turn off the HP All-in-One by pressing the On button located on the product. Wait until the On light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP All-in-One, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).
2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Display Ink Gauge, and then press OK. The product displays a gauge that shows the estimated ink levels of all cartridges installed. 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox.
Chapter 12 Maintain the HP All-in-One To replace the ink cartridges 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Press the tab on the front of the ink cartridge to release it, and then remove it from the slot. 4.
Maintain the HP All-in-One 5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.
Chapter 12 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. Maintain the HP All-in-One 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics “Shop for ink supplies” on page 115 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap.
If you receive an error message about the ink cartridges, see “Ink cartridge and printhead messages” on page 235 for more information. • • Clean the printhead Align the printer Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. This process uses ink to attempt to unclog and clean the nozzles in the printhead. This might take a few minutes and will use one or more sheets of paper.
Chapter 12 Related topics “Align the printer” on page 106 Maintain the HP All-in-One Align the printer The product automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status report shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts. To align the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3.
Maintain the HP All-in-One To print a printer status report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Printer Status Report, and then press OK. The product prints a status report. Related topics “Print and evaluate a print quality report” on page 107 Print and evaluate a print quality report Print quality issues can occur for a variety of reasons.
Chapter 12 Maintain the HP All-in-One To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software.
• If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Maintain the HP All-in-One Figure 12-6 Sample demonstration picture - blurry Figure 12-7 Sample demonstration picture - streaks NOTE: If cleaning the printhead and aligning the printer do not solve this print quality issue, contact HP support for service. • If the picture has a smear or scrape, check to see if the paper is wrinkled.
Chapter 12 If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again. Maintain the HP All-in-One Figure 12-10 Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 5. Look at the labeled color blocks above the color bars.
NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly. If you still have a print quality problem, here are some other things you can check: • • • • Check the paper. Check the print settings. Make sure your image has sufficient resolution.
Chapter 12 Maintain the HP All-in-One To clean the glass 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the product. 3.
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One. CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Turn off the HP All-in-One To avoid damaging the product, you must properly shut it down by using the On button located on the product.
Chapter 12 Maintain the HP All-in-One 114 Maintain the HP All-in-One
13 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your product and purchase ink cartridges.
Chapter 13 Shop for ink supplies 116 Shop for ink supplies
14 Troubleshooting This section contains the following topics: • • • • • • • • • • View the Readme file Setup troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting CD/DVD print troubleshooting Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 14 This section contains the following topics: • • • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print The display shows the wrong language The wrong measurements are showing in menus on the display When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears A red X appears on the USB connect prompt I received a mes
• • • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
Chapter 14 If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.
Solution 1: Press the On button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product might not have been turned on. If this did not solve the issue, try the next solution.
Chapter 14 The display shows the wrong language Solution: Change the language setting. For more information, see: “Set your language and country/region” on page 19 Cause: You might have selected the incorrect language when setting up the product. The wrong measurements are showing in menus on the display Solution: Change the country/region setting.
• • Verify that the USB cable is 3 meters (9.8 feet) or less in length. If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. 2. Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed.
Chapter 14 To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
e. If there is a check mark next to Load Startup Items, click the check mark to remove it. f. Click the Services tab, and select the Hide All Microsoft Services box. g. Click Disable all. h. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart.
Chapter 14 5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
Chapter 14 To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3.
• • • • Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.
Chapter 14 Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
For more information, see: • • “Recommended papers for printing and copying” on page 34 “Information on paper” on page 128 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 14 Solution 6: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. For more information, see: “Align the printer” on page 106 Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. After cleaning the printhead, print a print quality report.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used.
Chapter 14 Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.
Chapter 14 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: “Change the page orientation” on page 54 Cause: The photo image had odd hues printed near the bottom of the page.
Aligning the printer can help ensure excellent print quality. For more information, see: “Align the printer” on page 106 Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 4: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.
Chapter 14 Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected. • • • • • Solution 1: Check the print settings Solution 2: Check the paper type Solution 3: Clean the printhead Solution 4: Check the ink levels Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • “Clean the printhead” on page 105 “Print and evaluate a print quality report” on page 107 Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges.
Chapter 14 Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The printer needed to be aligned. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 14 Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout.
Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Make sure you have the following materials available: • • A lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 3.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • • • Solution 1: Use TrueType or OpenType fonts Solution 2: Align the printer Solution 3: Clean the printhead Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Chapter 14 Cause: The printhead needed to be cleaned. The product prints slowly Try the following solutions if the product is printing very slowly. • • • Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Print troubleshooting Use this section to solve these printing problems: • • • • • • • • • • Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the product when I p
Chapter 14 Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: Cause: To avoid paper jams, tuck the flaps inside the envelopes. The flaps might get caught in the rollers.
Solution 2: Load paper in the input tray Solution: Load paper in the input tray. For more information, see: “Load paper” on page 37 Cause: The product was out of paper. If this did not solve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in your software application.
Chapter 14 From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following: • • Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product. Shut down the product, restart the computer, and then restart the product. Cause: A deleted print job was in the queue.
product is connected to the computer through a Bluetooth connection, make sure that the connection is active and the product is turned on. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution.
Chapter 14 Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing.
Chapter 14 Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 127 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.
If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.
Chapter 14 Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports.
Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports.
Chapter 14 If this did not solve the issue, try the next solution. Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option. For more information, see: “Print a borderless image” on page 58 Cause: Borderless printing was enabled. By selecting the Borderless option, your printed photo was enlarged and centered to fit the printable area of the page.
Cause: You were using the wrong paper type. The borderless print settings require you to print on photo paper.
Chapter 14 facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. If the problem continues, the memory card might be defective. For more information, see: “Insert a memory card” on page 71 Cause: The product detected an error with the memory card. If this did not solve the issue, try the next solution. Solution 2: Remove the additional memory card Solution: at a time. Remove one of the memory cards.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: The memory card was not fully inserted in the appropriate slot on the product. If this did not solve the issue, try the next solution. Solution 3: Remove the additional memory card Solution: You can insert only one memory card at a time.
Chapter 14 Solution 1: Install the product software Solution: Install the product software that came with the product. If it is installed, restart your computer. To install the product software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
product is connected to the computer through a Bluetooth connection, make sure that the connection is active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue.
Chapter 14 Solution 3: Select photos on the camera for printing Solution: Before you connect the digital camera to the front USB port on the product, select some photos on the camera for printing. NOTE: Some digital cameras do not allow you to select photos until after you have established a PictBridge connection. If this is the case, connect your digital camera to the front USB port, turn on the camera and change it to PictBridge mode, and then use the camera to select the photos you want to print.
If this did not solve the issue, try the next solution. Solution 2: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 14 Scanned image is blank Solution: Cause: Load your original print side down on the right front corner of the glass. The original was placed incorrectly on the glass. Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all.
Cause: The scan document settings were incorrect. Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 The scan feature does not work Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Turn on the computer Solution 2: Check the cables Solution 3: Install or reinstall the HP Photosmart Software Solution 1: Turn on the computer Solution: Cause: Turn on the computer. The computer was turned off.
Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Solution 4: The product does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it does not support. For more information, see: “Recommended papers for printing and copying” on page 34 Cause: The product did not recognize the paper type. If this did not solve the issue, try the next solution. Solution 5: Clear the paper jam Solution: product.
Solution 1: Scan, enlarge, and then print a copy Solution: Fit to Page can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page.
Chapter 14 The image is cropped when I make a borderless copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
A borderless copy has white space around the edges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 The product does not detect the CD/DVD holder Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
the CD/DVD holder with the printable side up. Push the holder forward into the CD/ DVD tray located below the control panel until the white lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first. Cause: You inserted the disc directly into the CD/DVD tray without placing it on the CD/DVD holder. If this did not solve the issue, try the next solution.
Chapter 14 The product stalled while printing a CD/DVD Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the product. Also, make sure that the slot on the back of the product is not blocked. Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The holder can protrude about 7.5 cm (3 inches) from the back of the product. If there is not sufficient space behind the product, the holder stops and printing stalls.
Solution 2: Load a new CD/DVD with the printable side up Solution: If you have already burned your content onto the CD/DVD, you might need to burn your contents again onto a new disc. Load the new disc onto the CD/ DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray and try your print again. Cause: You loaded the CD/DVD upside down on the holder.
Chapter 14 Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not match the size you specified when you started the print job from the computer. The CD/DVD holder is stuck in the storage area Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance. Then, insert a flat blunt object (such as a butter knife or screwdriver) into the left corner of the storage slot and push down on the blue ring.
• • • • • Product was not found Product could not find available scan destinations Required software component was not found or was incorrectly installed Error occurred while communicating with the product Missing HP Photosmart Software Carriage blocked Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Carriage jam Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again. Follow the prompts on the display to continue. Cause: The print carriage was blocked. Carriage stall Solution: Turn off the product and open the ink cartridge access door to access the print carriage area.
Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Remove objects that are blocking the print carriage Solution: Lower the ink cartridge access door to access the print carriage. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product and then turn it on again. Cause: The print carriage was blocked. Photo tray problem Try the following solutions to resolve the issue.
Solution 2: Make sure paper is loaded correctly in the photo tray Solution: Make sure you have paper loaded correctly in the photo tray. For more information, see: “Load paper” on page 37 Cause: The paper was not feeding properly because it was loaded incorrectly. If this did not solve the issue, try the next solution.
Chapter 14 Photo tray cannot disengage Solution: Cause: Push the output tray all the way down. The output tray was not lowered all the way. CD/DVD tray open Solution: Cause: Close the CD/DVD tray. The CD/DVD tray was open when a print job was started from the computer. CD/DVD tray misaligned Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the holder. Make sure you push the CD/DVD holder into the tray evenly.
holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. For more information, see: “Load a CD/DVD” on page 45 Cause: The product prompted you to insert the CD/DVD holder for a single CD/ DVD print job. If this did not solve the issue, try the next solution. Solution 2: Load the next CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder.
Chapter 14 Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the computer. CD/DVD holder not found Solution: Load a printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. To continue, press OK. Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
Try each of the following solutions separately. After completing the steps for each solution, try to scan again. If the product still does not work, then go to the next solution.
Chapter 14 6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. After you have reinstalled the software, try to scan again.
Solution 3: Verify if the Digital Imaging Monitor is running Solution: Verify that the Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1. Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. 2. If the Digital Imaging Monitor icon is not present, restart the computer. 3. After the computer restarts, try to scan again. Cause: The Digital Imaging Monitor was not running.
Chapter 14 Solution 5: Check the power supply Solution: Check the power supply. To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. Troubleshooting 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adapter 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet.
Solution 6: Check the USB connection between the product and the computer Solution: Check the USB connection between the product and the computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again.
Chapter 14 Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution. Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center. To scan using WIA 1. Make sure the product is turned on. 2. Verify that the USB cable is securely plugged into the USB port on the back of the product.
Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows as an Administrator. 2. Press the Ctrl + Alt + Delete to open the Task Manager. 3.
Chapter 14 g. Enter a filename for the backed up Registry. HP suggests naming the file with the current date; for example: Registry Backup 04_01_07. h. Click Save to save the Registry. 6. Edit the registry. To edit the Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the pane to the right. b. Check the DependOnService data string (in the pane on the right) to see if lexbces is listed in the Data column. c.
Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4. Select the operating system of your computer where the HP software is installed. 5.
Chapter 14 handshake timing between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4.
1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product. 10. Print a printer status report to test the basic standalone functionality of the product. See the following procedure for more information about printing a printer status report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one USB device at a time to the computer. 13.
Chapter 14 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Printer Status Report, and then press OK. The product prints a status report. More information about using a USB hub • Verify that the USB hub is a powered hub and the power adapter is plugged in. Some powered hubs do not include the power adapter as a standard item. • The hub must be plugged into a power source. • Some hubs cannot handle more than four full-power USB devices.
c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Chapter 14 h. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart. After the computer restarts, the You’ve used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4.
Unable to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. b.
After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
Chapter 14 7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1.
If this did not solve the issue, try the next solution. Solution 7: Stop and restart the print spooler Solution: Restart the print spooler. To stop and restart the print spooler 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Double-click Administrative Tools, and then double-click Services. 3. Scroll down the list and click Print Spooler, and then click Stop to stop the service. 4. Click Start to restart the service, and then click OK. 5.
Chapter 14 Product might not be correctly installed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
4. 5. 6. 7. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again.
Chapter 14 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The power cord or USB cable was not attached properly. If this did not solve the issue, try the next solution. Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution.
5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. 7.
Chapter 14 Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution. Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on. To check the power supply 1.
3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.
Chapter 14 Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Chapter 14 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
Chapter 14 • • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.
Chapter 14 Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Chapter 14 Solution 1: Install the HP Photosmart Software Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
product is connected to the computer through a Bluetooth connection, make sure that the connection is active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. File messages The following is a list of file-related error messages: Error reading or writing the file Unreadable files.
Chapter 14 Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera.
File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera. Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product.
Chapter 14 Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk. Disconnected Solution: Make sure your product is turned on and connected to your computer. Cause: Your product was not turned on.
Chapter 14 If this did not solve the issue, try the next solution. Solution 3: Push the memory card all the way forward Solution: stops. Cause: Remove the memory card and reinsert it in the memory card slot until it You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen.
Card is not fully inserted Solution: Make sure you fully insert the memory card into the appropriate slot on the product. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: The card was not fully inserted.
Chapter 14 • • • Paper jam or misfeed Paper mismatch Wrong paper width Cannot load paper from input tray Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.
Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was removed from the product. If this did not solve the issue, try the next solution. Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: “Load paper” on page 37 Cause: The paper was not loaded correctly.
Chapter 14 Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product. Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit. If this did not solve the issue, try the next solution. Solution 5: Clean the rollers Solution: Clean the rollers. Make sure you have the following materials available: • • Lint-free cloth, or any soft material that will not come apart or leave fibers.
Cause: You might need assistance to enable the product or software to function properly. Paper jam or misfeed Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers.
Chapter 14 Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. • Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Product not found Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 14 Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer. Improper shutdown Solution: Press the On button to turn the product on and off. Cause: The last time the product was used, it was not turned off properly.
Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer.
Chapter 14 • • • Sensor issue Ink cartridge is missing, incorrectly installed, or not intended for your product Sensor failure Alignment failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Calibration error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Load plain white paper Solution 2: Contact HP support Solution 1: Load plain white paper Solution: If you have color or photo paper loaded in the input tray when you align the printer, the alignment might fail.
Chapter 14 Carriage stall Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
3. Make note of where the print carriage is stuck and look for jammed paper. A paper jam can cause the error message and the print carriage to stall. CAUTION: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. If the print carriage is stuck on the left side a. Check for any paper or object that may be restricting the print carriage. b. Move print carriage all the way to the right side. c.
Chapter 14 To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3.
4. Plug the power cord directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 5. Try to print from your computer. If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support.
Chapter 14 Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: “Replace the ink cartridges” on page 101 Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 14 • • Solution 4: Replace the ink cartridge Solution 5: Contact HP support Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
Chapter 14 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Clean the electrical contacts Solution: Clean the electrical contacts.
3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge.
Chapter 14 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Cause: The electrical contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Close the print carriage latch Solution: Make sure that the latch securing the printhead is securely closed.
Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 14 Check ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Install all five ink cartridges Solution 2: Make sure the ink cartridges are installed correctly Solution 3: Contact HP support Solution 1: Install all five ink cartridges Solution: Install all five ink cartridges.
3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. Troubleshooting 6.
Chapter 14 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution. Troubleshooting Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Solution 1: Install the printhead and then cartridges Solution: Make sure that you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges. If you installed the printhead and ink cartridges and the message still appears, remove and reinsert them using the following procedure. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. Troubleshooting 3.
Chapter 14 5. Remove the printhead by lifting it straight up. 6. Make sure the latch handle is raised, and then reinsert the printhead. 7. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8.
9. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed or incorrectly installed. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges.
Chapter 14 Original HP ink depleted Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges. Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality. Information about ink levels will not be available. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. HP recommends that you use genuine HP ink cartridges.
Solution 1: Reinstall the printhead and cartridges Solution: If you just installed the printhead and ink cartridges, remove and reinsert them using the following procedure. NOTE: If you are setting up the product for the first time, make sure you follow the instructions in the Start Here guide for installing the printhead and the ink cartridges. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. Troubleshooting 3.
Chapter 14 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
Chapter 14 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8.
11. Close the ink cartridge door. Cause: If this did not solve the issue, try the next solution. The printhead or ink cartridges were not installed correctly. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges.
Chapter 14 Reinstall the printhead. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops.
5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
Chapter 14 To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. Troubleshooting c.
7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges.
Chapter 14 11. Close the ink cartridge door. Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
Sensor issue Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Clean the sensor Solution 2: Clean the sensor windows on the ink cartridges Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor.
Chapter 14 4. Locate the sensor inside the product. The sensor is a square, black plastic part slightly larger than a pencil eraser, just to the left of the print carriage. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message has been resolved. 7. If you still receive the error message, turn the product off, and then on again. Cause: Ink might have built up and covered the sensor.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
Chapter 14 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the product off, and then on again.
Solution 2: Check if all ink cartridges are properly installed Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product.
Chapter 14 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: “Replace the ink cartridges” on page 101 Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution.
Chapter 14 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth.
8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support.
Chapter 14 Solution 1: Clean the sensor Solution: Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor in the product 1.
If this did not solve the issue, try the next solution. Solution 2: Clean the sensor windows on the ink cartridges Solution: Clean the window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed.
Chapter 14 b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Troubleshooting Cause: The sensor was defective.
Chapter 14 Troubleshooting 280 Troubleshooting
15 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 15 Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
d. Be prepared to describe your problem in detail. e. Have your serial number ready. You can view the serial number by looking at the sticker on the rear side of the HP All-inOne. The serial number is the 10-character code in the upper left corner of the sticker. NOTE: The device serial number can also be accessed using the HP Photosmart software. To access the device serial number from the software, on the Windows taskbar, click Start > All Programs > HP > HP Solution Center.
Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see “Pack the HP All-in-One” on page 286.
Prepare the HP All-in-One for shipment If, after contacting HP support or returning to the point of purchase, you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device: • The control panel faceplate • The power cord, USB cable, and any other cable connected to the HP All-in-One CAUTION: The replacement HP All-in-One will not be shipped with a power cord.
Chapter 15 4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-inOne. CAUTION: The replacement HP All-in-One might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP All-in-One.
16 Technical information Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section.
Chapter 16 NOTE: For a complete list of supported media sizes, see the printer driver.
Attention California users Battery disposal in the Netherlands Battery disposal in Taiwan EU battery directive Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.
Chapter 16 www.dtsc.ca.gov/hazardouswaste/perchlorate Battery disposal in the Netherlands Technical information Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd.
Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
Chapter 16 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Regulatory model identification number FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Toxic and hazardous substance table Declaration of conformity (European Economic Area) HP Photosmart C5300 All-in-One series declaration of conformity • • • • • • • • • Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Nu
Chapter 16 Notice to users in Korea Technical information VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 16 Technical information 296 Technical information
Index 10 x 15 cm photo paper copy 87 specifications 287 13 x 18 cm photo paper load 37 2 pages on 1, print 65 4 pages on 1, print 65 4 x 6 inch (10 x 15 cm) borderless photos print 58 4 x 6 inch photo paper copy 87 5 x 7 inch photo paper, load 37 A A4 paper, load 37 addresses, print 67 after the support period 283 align printer 106 B back arrow 11 best copy quality 89 blank copy 172 scan 166 Bluetooth accessibility 28 passkey authentication 28 print from a computer 24 security settings 28 Bluetooth, setti
reprint 95 scan 81 double-sided prints 62, 63 E edit scanned images 83 Energy saving 21 envelopes load 42 specifications 287 environment Environmental product stewardship program 288 error messages memory cards 224 out of paper 228 reading or writing file 221 F Index factory defaults, restore 21 fast copy quality 89 fax paper width incorrect 232 poor quality printouts 132 fax problems poor print quality 132 file invalid name 222 supported formats 222 unreadable 221 unsupported formats 222 firmware revis
HP All-in-Onecannot read 160 insert 74 photos missing 222 save files to computer 74 scan to 82 slots 71 troubleshoot 159 Menu button 11 menus copy 12 help 13 scan to 13 setup 13 missing information from copy 170 ink cartridge 243 text from scan 167 N normal copy quality 89 number of copies 87 O OK button 11 on button 11 order ink cartridges 115 ink supplies 115 out of paper 228 overheads, print 67 P page order 66 paper choose 34 feed fails 143 incompatible types 36 jam 181, 231 jams 49, 127 load 37 misfe
printhead clean 105 problems 261 printing slow, troubleshoot 146 Printing Shortcuts tab 56 problems copy 168 error messages 178 print 147 scan 164 Q quality print 54 quality, copy 89 R Index Readme file 117 recycle ink cartridges 289 red-eye, remove 75 reduce/enlarge resize 90 regulatory notices declaration of conformity (European Economic Area) 295 regulatory model identification number 293 reinstall software 126 removing ink from skin and clothing 104 replace ink cartridges 101 reports diagnostic 107
Index setup 117 USB cable 120 troubleshooting copy 168 error messages 178 memory card 159 print 147 scan 164 two-sided prints 62, 63 U uninstall software 126 USB cable communication lost 234 USB cable installation 120 V visibility (Bluetooth) 27 W warranty 281, 283 Web pages, print 69 Z Index zoom button 11 buttons 76, 96 photos 76, 96 301
Index 302
