User Guide

Solution 3: Select photos on the camera for printing
Solution: Before you connect the digital camera to the front USB port on the
product, select some photos on the camera for printing.
NOTE: Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
Cause: You did not select any photos on the camera for printing.
Scan troubleshooting
Use this section to solve these scan problems:
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Scan halts
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Scan fails
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Scan fails because of insufficient computer memory
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Scanned image is blank
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Scanned image is incorrectly cropped
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Scanned image has incorrect page layout
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Scanned image shows dotted lines instead of text
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Text format is incorrect
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Text is incorrect or missing
•
The scan feature does not work
Scan halts
Solution: Turn off the product and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Cause: The computer system resources might have been low.
Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on your computer
•
Solution 2: Check the connection from the product to your computer
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Solution 3: Install the HP Photosmart Software
•
Solution 4: Start the HP Photosmart Software
Solution 1: Turn on your computer
Solution: Turn on your computer.
Cause: The computer was not turned on.
Chapter 14
164 Troubleshooting
Troubleshooting