User Guide

The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the computer
•
Solution 2: Check the cables
•
Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer
Solution: Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables
Solution: Check the cables that connect the product to your computer.
Cause: The product was not properly connected to the computer through a USB
cable.
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution: Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
Copy troubleshooting
Use this section to solve these copy problems:
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Nothing happens when I try to copy
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Parts of the original do not appear or are cut off
•
Fit to Page is not working as expected
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The image is cropped when I make a borderless copy
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The printout is blank
•
A borderless copy has white space around the edges
Chapter 14
168 Troubleshooting
Troubleshooting