User Guide

Solution 4: The product does not support the paper type or envelope
Solution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
“
Recommended papers for printing and copying” on page 34
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
“
Clear paper jams” on page 127
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, enlarge, and then print a copy
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wipe the glass and the back of the document lid
Chapter 14
170 Troubleshooting
Troubleshooting