User Guide

Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not
match the size you specified when you started the print job from the computer.
The CD/DVD holder is stuck in the storage area
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance.
Then, insert a flat blunt object (such as a butter knife or screwdriver) into the left corner
of the storage slot and push down on the blue ring. With the blue ring pressed down,
you should be able to pull the CD/DVD holder out of the storage slot.
Cause: You inserted the CD/DVD holder back into the storage area.
Errors
This section contains the following categories of messages about your product:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Ink cartridge and printhead messages
Product messages
The following is a list of product-related error messages:
•
Carriage blocked
•
Carriage jam
•
Carriage stall
•
Product stall error
•
Firmware revision mismatch
•
Memory is full
•
Mechanism error
•
Photo tray problem
•
Photo tray cannot engage
•
Photo tray cannot disengage
•
CD/DVD tray open
•
CD/DVD tray misaligned
•
Insert CD/DVD holder
•
Open CD/DVD tray
•
CD/DVD holder not found
•
CD/DVD not found
•
Scan errors
•
Unable to print
•
Product might not be correctly installed
Chapter 14
178 Troubleshooting
Troubleshooting