User Guide

Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the
computer.
CD/DVD holder not found
Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press OK.
Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
CD/DVD not found
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up, and then push the CD/DVD holder
back into the CD/DVD tray until the lines on the holder line up to the white lines on
the CD/DVD tray. To continue, press OK.
Cause: A printable CD/DVD was not found in the holder.
Scan errors
Review this section if you receive an error such as one of the following:
• An error occurred communicating with the scanning device.
• The scanning device could not be initialized.
• The scanning device could not be found.
• An internal error has occurred.
• The computer cannot communicate with the scanning device.
NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is
functioning correctly. If you cannot make a copy, see “
Troubleshooting”
on page 117 for more troubleshooting information.
Chapter 14
186 Troubleshooting
Troubleshooting