User Guide

Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The product was not connected to the computer.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
Alignment failed
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Calibration error
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Carriage stall
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Cartridges in wrong slot
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General printer error
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Incompatible ink cartridges
•
Incompatible printhead
•
Ink alert
•
Ink cartridge problem
•
Ink service capacity warning
•
Ink system failure
•
Check ink cartridges
•
Install printhead and then cartridges
•
Non-HP cartridge
•
Original HP ink depleted
•
Previously used genuine HP cartridge
•
Printhead appears to be missing or damaged
•
Printhead problem
•
Printer preparation needed
•
Problem with printer preparation
Errors 235
Troubleshooting