User Guide

8. Reinstall the ink cartridge.
9. Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Cause: The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Close the print carriage latch
Solution: Make sure that the latch securing the printhead is securely closed.
Leaving the latch handle raised can result in incorrectly seated ink cartridges and
problems printing. The latch must remain down in order to correctly install the ink
cartridges.
Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge
Solution: Replace the indicated ink cartridge.
Chapter 14
248 Troubleshooting
Troubleshooting