Getting Started - Business Desktops - Enhanced for Accessibility

Getting Started
Basic Troubleshooting
This section concentrates on problems that you might encounter
during the initial set up process. A comprehensive
Troubleshooting Guide is available on the Documentation CD
and under the reference library at
http://www.hp.com. Click
support & drivers, select See support and troubleshooting
information, enter the model number of the computer, and press
Enter.
Solving General Problems
You may be able to easily resolve the general problems described
in this section. If a problem persists and you are unable to resolve
it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
Solving General Problems
Problem Cause Solution
Computer appears
Software control of Press and hold the power button
locked up and will
the power switch is for at least four seconds until the
not turn off when the
not functional. computer turns off.
power button is
pressed.
Computer will not Computer is in Press the power button to
respond to USB standby mode. resume from standby mode.
keyboard or mouse.
System has locked Restart computer.
up.
Ä
CAUTION: When attempting to resume from standby mode, do not
hold down the power button for more than four seconds. Otherwise,
the computer will shut down and you will lose your unsaved data.
www.hp.com Getting Started 14