Troubleshooting Guide
   www.hp.com 1–11
    
     
 
Ďðîăðŕěŕňŕ çŕ ńðŕâęŕ çŕ ęîíôčăóðŕöč˙ňŕ ĺ ÷ŕńň îň 
Diagnostics for Windows (Äčŕăíîńňčęŕ çŕ Windows). Ęîăŕňî 
˙ číńňŕëčðŕňĺ, ðîăðŕěŕňŕ çŕ ńðŕâęŕ çŕ ęîíôčăóðŕöč˙ňŕ 
ńúůî ńĺ číńňŕëčðŕ.
     
 
Çŕ äŕ čçúëíčňĺ ðîăðŕěŕňŕ:
1. Ůðŕęíĺňĺ âúðőó Start (Ńňŕðň) > HP Information Center 
(Číôîðěŕöčîíĺí öĺíňúð íŕ HP) > Configuration Record 
(Ńðŕâęŕ çŕ ęîíôčăóðŕöč˙ňŕ). Ěîćĺňĺ ńúůî äŕ čçáĺðĺňĺ 
čęîíŕňŕ Configuration Record (Ńðŕâęŕ çŕ 
ęîíôčăóðŕöč˙ňŕ) â ęîíňðîëíč˙ ŕíĺë, ęŕňî ůðŕęíĺňĺ âúðőó 
Start (Ńňŕðň) > Control Panel (Ęîíňðîëĺí ŕíĺë) č čçáĺðĺňĺ 
Configuration Record (Ńðŕâęŕ çŕ ęîíôčăóðŕöč˙ňŕ).
✎
Ďîěîůíŕňŕ ðîăðŕěŕ çŕ ńðŕâęŕ çŕ ęîíôčăóðŕöč˙ňŕ čěŕ äâŕ 
âŕðčŕíňŕ çŕ čçăëĺä: Show Changed Items Only (Ďîęŕćč ńŕěî 
ðîěĺíĺíčňĺ ĺëĺěĺíňč) č Show All (Ďîęŕćč âńč÷ęč). Čçăëĺäúň 
î îäðŕçáčðŕíĺ ĺ Show Changed Items Only (Ďîęŕćč ńŕěî 
ðîěĺíĺíčňĺ ĺëĺěĺíňč), çŕňîâŕ öĺëč˙ň ňĺęńň ĺ â ÷ĺðâĺíî, ňúé 
ęŕňî ńĺ îęŕçâŕň ńŕěî ðŕçëčęčňĺ. Ďðĺâęëţ÷âŕíĺňî íŕ Show All 
(Ďîęŕćč âńč÷ęč) îęŕçâŕ îäðîáíî öĺëč˙ čçăëĺä íŕ ńčńňĺěŕňŕ.
2. Čçăëĺäúň î îäðŕçáčðŕíĺ ĺ Show Changed Items Only 
(Ďîęŕćč ńŕěî ðîěĺíĺíčňĺ ĺëĺěĺíňč). Çŕ äŕ âčäčňĺ 
ö˙ëŕňŕ ńúáðŕíŕ číôîðěŕöč˙ íŕ ðîăðŕěŕňŕ çŕ ńðŕâęŕ çŕ 
ęîíôčăóðŕöč˙ňŕ, ůðŕęíĺňĺ âúðőó View (Čçăëĺä) íŕé−ăîðĺ 
â ðîçîðĺöŕ č čçáĺðĺňĺ Show All (Ďîęŕćč âńč÷ęč), čëč 
ůðŕęíĺňĺ âúðőó čęîíŕňŕ Show All Items (Ďîęŕćč âńč÷ęč 
ĺëĺěĺíňč).
3. Çŕ äŕ çŕčřĺňĺ číôîðěŕöč˙ňŕ â ëĺâč˙ čëč äĺńíč˙ 
ðîçîðĺö, čçáĺðĺňĺ File (Ôŕéë) > Save Window File 
(Çŕčřč ðîçîðĺöŕ âúâ ôŕéë) č čçáĺðĺňĺ Left Window File 
(Ë˙â ðîçîðĺö) čëč Right Window File (Äĺńĺí ðîçîðĺö).










