Troubleshooting Guide
1–2 www.hp.com   
    
Óńňðîéńňâŕ îň äðóăč ðîčçâîäčňĺëč, ęîčňî íĺ ńĺ îääúðćŕň îň 
HP, ěîćĺ äŕ íĺ áúäŕň îňęðčňč îň Diagnostics for Windows 
(Äčŕăíîńňčęŕ çŕ Windows). Çŕčřĺňĺ, îňĺ÷ŕňŕéňĺ čëč îęŕćĺňĺ 
číôîðěŕöč˙ňŕ, ăĺíĺðčðŕíŕ îň îěîůíŕňŕ ðîăðŕěŕ. Ňð˙áâŕ äŕ 
čçúëíčňĺ ňĺńňîâĺ č äŕ čěŕňĺ îňĺ÷ŕňŕí îň÷ĺň ðĺäč äŕ 
îçâúíčňĺ â öĺíňúðŕ çŕ îääðúćęŕ íŕ ęëčĺíňč.
Diagnostics for Windows (  Windows)
Í˙ęîč ęîěţňðč ńĺ ðîäŕâŕň ń ðĺäâŕðčňĺëíî çŕðĺäĺíŕ 
ðîăðŕěŕ Diagnostics for Windows (Äčŕăíîńňčęŕ çŕ Windows), 
íî íĺ číńňŕëčðŕíŕ. Ěîćĺ äŕ ńňĺ ˙ číńňŕëčðŕëč âčĺ çŕĺäíî 
ń äðóăč ðîăðŕěč čëč í˙ęîé äðóă äŕ ăî ĺ íŕðŕâčë.
Çŕ äŕ ðŕçáĺðĺňĺ äŕëč ĺ číńňŕëčðŕíŕ ðîăðŕěŕňŕ Diagnostics 
for Windows (Äčŕăíîńňčęŕ çŕ Windows):
1. Îňęðčéňĺ ěĺńňîîëîćĺíčĺňî íŕ čęîíčňĺ çŕ äčŕăíîńňčęŕ. 
 Windows XP Home čëč Windows XP Professional čçáĺðĺňĺ 
Start (Ńňŕðň) > Control Panel (Ęîíňðîëĺí ŕíĺë).
2. Ðŕçăëĺäŕéňĺ îęŕçŕíčňĺ â ęîíňðîëíč˙ ŕíĺë čęîíč.
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Ŕęî čěŕ čęîíč Configuration Record (Ńðŕâęŕ 
çŕ ęîíôčăóðŕöč˙ňŕ) č Diagnostics for Windows 
(Äčŕăíîńňčęŕ çŕ Windows), îěîůíŕňŕ ðîăðŕěŕ 
ĺčíńňŕëčðŕíŕ.
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Ŕęî í˙ěŕ čęîíč Configuration Record (Ńðŕâęŕ 
çŕ ęîíôčăóðŕöč˙ňŕ) č Diagnostics for Windows 
(Äčŕăíîńňčęŕ çŕ Windows), îěîůíŕňŕ ðîăðŕěŕ 
ěîćĺ äŕ ĺ çŕðĺäĺíŕ, íî íĺ ĺ číńňŕëčðŕíŕ.










