Troubleshooting Guide

2–40 www.hp.com Troubleshooting Guide
Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common
causes and solutions listed in the following table or to the
documentation that came with the optional device.
Solving CD-ROM and DVD Problems
Problem Cause Solution
System will not boot from
CD-ROM or DVD drive.
Removable Media Boot
is disabled in the
Computer Setup utility.
Enter Computer Setup and enable
CD-ROM or DVD drive boot in
Integrated Peripherals >
South OnChip IDE Device >
OnChip IDE Channel 0 or 1.
Network Server Mode
is enabled in Computer
Setup.
Enter Computer Setup and move the
network interface card to the last
position in Advanced BIOS
Features > Removable Device
Priority.
Non-bootable CD in
drive.
Try a bootable CD in the drive.
Boot order not correct. Enter Computer Setup and change
boot sequence in Advanced
BIOS Features and Advanced
BIOS Features > Removable
Device Priority.
CD-ROM or DVD devices
are not detected or driver
is not loaded.
Drive is not connected
properly or not properly
configured.
See the documentation that came
with the optional device.
Movie will not play in the
DVD drive.
Movie may be
regionalized for a
different country.
See the documentation that came
with the DVD drive.
Decoder software is not
installed.
Install decoder software.
Damaged media. Replace media.
Movie rating locked out
by parental lock.
Use DVD software to remove
parental lock.