Troubleshooting Guide

2–44 www.hp.com Troubleshooting Guide
Troubleshooting Without Diagnostics
Unable to connect to the
Internet.
(continued)
Cookies are corrupted.
(A "cookie" is a small
piece of information
that a Web server can
store temporarily with
your Web browser.
This is useful for having
your browser remember
some specific
information that the
Web server can later
retrieve.)
In Windows XP:
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Cannot automatically
launch Internet programs.
You must log on to your
ISP before some
programs will start.
Log on to your ISP and launch the
desired program.
Solving Internet Access Problems (Continued)
Problem Cause Solution