HP Global Limited Warranty and Technical Support
7
Freeware Operating Systems and Applications
HP does not provide technical support for software provided under public license by third parties,
including operating systems or applications ("Freeware"). Technical support for Freeware provided
with HP Hardware Products is provided by the Freeware vendor. Please refer to the Freeware
operating system or other Freeware application support statement included with your HP Hardware
Product.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing the following:
■
Locate your nearest HP Support location via the World Wide Web at:
http://welcome.hp.com/country/us/en/wwcontact.html
■
Contact your authorized HP dealer or Authorized Service Provider and be sure to have the
following information available before you call HP:
❏
Product serial number, model name, and model number
❏
Applicable error messages
❏
Add-on options
❏
Operating system
❏
Third-party hardware or software
❏
Detailed questions
How to Check Warranty and Support Entitlement
You may check your warranty entitlement by entering your model number and serial numbers at:
http://www2.itrc.hp.com/service/ewarranty/warrantyInput.do
HP Care Pack Services registration can be checked at:
http://www.hp.com/go/lookuptool/
Response Times
Response times are based on local standard business days and working hours. Unless otherwise
stated, all responses are measured from the time the customer calls until HP has either established a
mutually acceptable time for support to be performed, or HP has begun to provide support or remote
diagnostics. Response times (including Next Business Day Warranty Service, if available) are based
on commercially reasonable effort. In some countries and under certain supplier constraints,
response time may vary. If your location is outside the customary service zone, response time may
be longer or there may be an additional charge. Contact your local HP service organization for
response time availability in your area.
Warranty-2006.book Page 7 Monday, November 21, 2005 9:02 PM