HP ProtectTools Troubleshooting Guide

8 www.hp.com Technical Reference Guide
HP ProtectTools Troubleshooting Guide
HP ProtectTools Embedded
Security—Intermittent
encrypt and decrypt error
occurs: The process
cannot access the file
because it is being
used by another
process.
Extremely intermittent error
during file encryption or
decryption occurs due to the
file being used by another
process, even though that file
or folder is not being
processed by the operating
system or other applications.
To resolve the failure, the user can log off and
back on to the system. Restart, log off, and log
back in to resolve the issue.
HP ProtectTools Embedded
Security—Data loss in
removable storage occurs if
storage is removed prior to
new data generation or
transfer
Removing storage mediums
such as a MultiBay hard drive
still shows PSD availability
and does not generate errors
while adding/modifying data
to the PSD. After system
restart, the PSD does not
reflect file changes that
occurred while the removable
storage was not available.
The issue is only experienced if the user
accesses the PSD, then removes the hard drive
before completing new data generation or
transfer. If the user attempts to access the PSD
when the removable hard drive is not present,
an error message is displayed stating that the
device is not ready.
HP ProtectTools Embedded
Security—During uninstall,
if user has not initialized
the Basic User Key and
opens the Administration
tool, the Disable option is
not available and
Uninstaller will not continue
until the Administration tool
is closed.
During uninstallation, the user
has the option of uninstalling
either without disabling the
TPM or by first disabling the
TPM (through Admin. tool),
then uninstalling. Accessing
the Admin tool requires Basic
User Key initialization. If
basic initialization has not
occurred, all options are
inaccessible to the user.
Since the user has explicitly
chosen to open the Admin
tool (by clicking Yes in the
dialog box prompting Click
Yes to open Embedded
Security Administration
tool), uninstall waits until the
Admin tool is closed. If user
clicks No in that dialog box,
then the Admin tool does not
open at all and uninstall
proceeds.
The Admin tool is used for disabling the TPM
chip, but that option is not available unless the
Basic User Key has already been initialized. If it
has not, then select Ok or Cancel in order to
continue with the uninstallation process.
Software
Impacted-Short
description
Details Solution / Workaround