HP ProtectTools Troubleshooting Guide

Technical Reference Guide www.hp.com 13
HP ProtectTools Troubleshooting Guide
HP ProtectTools Credential
Manager—USB token
credential is not available
with login to Windows XP
SP1
After installing USB token
software, registering the USB
token credential, and setting
Credential Manager as
primary login, the USB Token
is neither listed nor available
in the Credential
Manager/gina logon.
When logging back into
Windows, log off Credential
Manager, re-log back into
Credential Manager and
reselect token as primary
login, the token login
operation functions normally.
This only occurs with Windows XP SP1; update
Windows version to SP2 via Windows Update
to correct.
To work around if retaining SP1, re-log back
into Windows using another credential
(Windows password) in order to log off and
re-log back into Credential Manager.
HP ProtectTools Credential
Manager—Some
application Web pages
create errors that prevent
user from performing or
completing tasks
Some Web-based
applications stop functioning
and report errors due to the
disabling functionality pattern
of Single Sign On. For
example, an ! in a yellow
triangle is observed in
Internet Explorer indicating
an error has occurred.
Credential Manager Single Sign On does not
support all software Web interfaces. Disable
Single Sign On support for the specific Web
page by turning off Single Sign On support.
Please see complete documentation on Single
Sign On, which is available in the Credential
Manager help files.
If a specific Single Sign On cannot be disabled
for a given application. Call 3rd level support
for HP direct assistance.
HP ProtectTools Credential
Manager—System
intermittently locks up and
goes into hibernation when
an APC biometric
fingerprint reader is
configured as an
authentication tool for
Credential Manager
System intermittently locks up
and displays the going into
hibernation screen when
APC Personal biometric USB
Pod (BIOPOD) is configured
as an authentication tool for
Credential Manager.
Press the power button for 3 seconds to force the
system to reboot.
HP is working on a resolution. The resolution
will be made available in future Credential
Manager product development.
Software
Impacted-Short
description
Details Solution / Workaround