HP ProtectTools Troubleshooting Guide

Technical Reference Guide www.hp.com 15
HP ProtectTools Troubleshooting Guide
HP ProtectTools Embedded
Security—PSD is disabled
and cannot be deleted after
formatting the hard drive
on which the PSD was
generated
The PSD is disabled and
cannot be deleted after
formatting the secondary
hard drive on which the PSD
was generated. The PSD icon
is still visible, but the error
message drive is not
accessible appears when
the user attempts to access
the PSD.
User is not able to delete the
PSD and a message appears
that states: your PSD is still
in use, please ensure
that your PSD contains
no open files and is not
accessed by another
process. User must reboot
the system in order to delete
the PSD and it is not loaded
after reboot.
As designed: If a customer force-deletes or
disconnects from the storage location of the PSD
data, the Embedded Security PSD drive
emulation continues to function and will produce
errors based on lack of communication with the
missing data.
Resolution: After the next reboot, the emulations
fail to load and user can delete the old PSD
emulation and create a new PSD.
HP ProtectTools *
General—Unrestricted
access or uncontrolled
administrator privileges
pose security risk
Numerous risks are possible
with unrestricted access to the
client PC:
• deletion of PSD
• malicious modification of
user settings
•disabling of security
policies and functions
Administrators are encouraged to follow “best
practices” in restricting end-user privileges and
restricting user access.
Unauthorized users should not be granted
administrative privileges.
HP ProtectTools Embedded
Security—Hiding the
Broadcom TPM in the BIOS
causes the Embedded
Security Software to stop
functioning and produce
error messages
Hiding the TPM chip in the
BIOS with Embedded
Security software loaded
stops functioning if Security
Manager is launched in
Windows. User will
eventually see two errors
indicating inability to connect
to the TPM three minutes after
the application hangs up.
Hiding the TPM in BIOS makes the TPM invisible
to the ACPI table and Windows, and installed
software cannot recognize the device.
This behavior is as designed, as the Security
Manager requires the TPM hardware.
Customers wishing to avoid this behavior should
re-enable their TPM or remove the HP
Embedded Security software through
Add/remove programs.
Software
Impacted-Short
description
Details Solution / Workaround