HP ProtectTools Troubleshooting Guide

20 www.hp.com Technical Reference Guide
HP ProtectTools Troubleshooting Guide
HP ProtectTools Credential
Manager—Domain
administrators cannot
change Windows
password even with
authorization
This happens after a domain
administrator logs on to a
domain and registers the
domain identity with
Credential Manager using an
account with Administrator's
rights on the domain and the
local PC. When the domain
administrator attempts to
change the Windows
password from Credential
Manager, the administrator
gets an error logon failure:
User account restriction.
Credential Manager cannot change a domain
user's account password through Change
Windows password. Credential Manager
can only change the local PC account
passwords. The domain user can change
his/her password through Windows security
> Change password option, but, since the
domain user does not have a physical account
on the local PC, Credential Manager can only
change the password used to log in.
HP ProtectTools Credential
Manager—Credential
Manager Single Sign On
default settings should be
set to prompt to prevent
loop
Single Sign On default is set
to log users automatically.
However, when creating the
second of two different
password-protected
documents, Credential
Manager uses the last
password recorded—the one
from the first document.
HP is researching a workaround for future
product enhancements.
HP ProtectTools Credential
Manager—Incompatibility
issues with Corel
WordPerfect 12 password
gina
If the user logs in to
Credential Manager, creates
a document in WordPerfect
and saves with password
protection, Credential
Manager cannot detect or
recognize, either manually or
automatically, the password
gina.
HP is researching a workaround for future
product enhancements.
HP ProtectTools Credential
Manager—Credential
Manager does not
recognize the Connect
button
If the Single Sign On
credentials for Remote
Desktop Connection (RDP)
are set to Connect, Single
Sign On, upon relaunch,
always enters Save As
instead of Connect.
HP is researching a workaround for future
product enhancements.
HP ProtectTools Credential
Manager—ATI Catalyst
configuration wizard is not
usable with Credential
Manager
Credential Manager Single
Sign On conflicts with the ATI
Catalyst configure wizard.
Disable the Credential Manager Single Sign
On.
Software
Impacted-Short
description
Details Solution / Workaround