Troubleshooting Guide

Troubleshooting Guide www.hp.com 1–7
Computer Diagnostic Features
Saving and Printing Information in HP Insight
Diagnostics
You can save the information displayed in the HP Insight Diagnostics
Status and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB
or higher). You can not save to the hard drive. The system will
automatically create an html file that has the same appearance as the
information displayed on the screen.
1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be
64MB or higher). USB 1.0 Drive Keys are not supported.
2. Click Save in the upper right corner of the tab.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button.
An html file will be saved to the inserted diskette or USB HP
Drive Key.
5. Print the information from the storage device used to save it.
✎
To exit HP Insight Diagnostics, click Exit in the upper right corner of
the screen then remove the Documentation and Diagnostics CD from
the optical drive.
Downloading the Latest Version of HP Insight
Diagnostics
1. Go to www.hp.com.
2. Click the Support & Drivers link.
3. Click the Download driver and software radio button.
4. Enter your product number (for example, dc7600) in the text box
and press the
Enter key.
5. Select your OS.
6. Click the Diagnostic link.
7. Locate HP Insight Diagnostics and click Download.