Troubleshooting Guide

Troubleshooting Guide www.hp.com 2–15
Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive Problems
Problem Cause Solution
Hard drive error occurs. Hard disk has bad
sectors or has failed.
1. In Windows XP, right-click
Start, click Explore, and
select a drive. Select File >
Properties > Tools. Under
Error-checking, click Check
Now.
2. Use a utility to locate and block
usage of bad sectors. If
necessary, reformat the hard
disk.
Disk transaction problem. Either the directory
structure is bad or there
is a problem with a file.
In Windows XP, right-click Start,
click Explore, and select a drive.
Select File > Properties > Tools.
Under Error-checking, click
Check Now.
Drive not found (identified). Cable could be loose. Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
See reconfiguration directions in the
“Solving Hardware Installation
Problems” section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive, enter
Computer Setup and try adding a
POST delay under Advanced >
Power-On.
Drive’s controller is
disabled in Computer
Setup.
Run Computer Setup and enable all
the SATA controllers in Storage >
Storage Options.