Troubleshooting Guide

Troubleshooting Guide www.hp.com 2–17
Troubleshooting Without Diagnostics
Solving MultiBay Problems
Nonsystem disk/NTLDR
missing message.
(continued)
Bootable hard drive's
controller is not listed
first in the Boot Order.
Enter Computer Setup and select
Storage > Boot Order and
ensure the bootable hard drive's
controller is listed immediately under
the Hard Drive entry.
Computer will not start. Hard drive is damaged. Observe if the front panel Power LED
is blinking RED and if any beeps are
heard. See Appendix A, “POST
Error Messages” to determine
possible causes for the blinking red
and beep codes.
See the Worldwide Limited
Warranty for terms and conditions.
Computer seems to be
locked up.
Program in use has
stopped responding to
commands.
Attempt the normal Windows “Shut
Down” procedure. If this fails, press
the power button for four or more
seconds to turn off the power. To
restart the computer, press the
power button again.
Solving Hard Drive Problems (Continued)
Problem Cause Solution
Solving MultiBay Problems
Problem Cause Solution
Drive not found. You attempted to hot
plug a removable
hard drive that has
DriveLock security
enabled. (This feature
supported on some
models only.)
Shut down Windows and turn off
the computer. Insert the drive into
the MultiBay, if it is not already
inserted. Turn on the computer.
MultiBay is hidden in
Computer Setup.
Enter Computer Setup and set
MultiBay to Device Available in
Security > Device Security.