Troubleshooting Guide

Troubleshooting Guide www.hp.com 2–29
Troubleshooting Without Diagnostics
Mouse does not respond to
movement or is too slow.
(continued)
Wireless device error. 1. Check the software, if available,
for device status.
2. Check/replace device batteries.
3. Reset receiver and mouse.
Computer is in
standby mode.
Press the power button to resume
from standby mode.
Ä
CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose any unsaved data.
Mouse will only move
vertically, horizontally, or
movement is jerky.
Mouse roller ball is
dirty.
Remove roller ball cover from the
bottom of the mouse and clean it
with a mouse cleaning kit available
from most computer stores.
Solving Mouse Problems (Continued)
Problem Cause Solution