Troubleshooting Guide

Troubleshooting Guide www.hp.com 1–1
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Computer Diagnostic Features
HP Insight Diagnostics
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HP Insight Diagnostics is included on CD with some computer
models only.
The HP Insight Diagnostics utility allows you to view information
about the hardware configuration of the computer and perform
hardware diagnostic tests on the subsystems of the computer. The
utility simplifies the process of effectively identifying, diagnosing,
and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics.
This tab shows the current configuration of the computer. From the
Survey tab, there is access to several categories of information about
the computer. Other tabs provide additional information, including
diagnostic test options and test results. The information in each screen
of the utility can be saved as an html file and stored on a diskette or
USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on
the computer are recognized by the system and functioning properly.
Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you
have printed reports available before placing a call to the Customer
Support Center.
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Third party devices may not be detected by HP Insight Diagnostics.