Troubleshooting Guide

 µ µ www.hp.com 2–3
µ µ    
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ÅêêéíÞóôå ôïí õðïëïãéóôÞ óå Safe mode (ÁóöáëÞ
ëåéôïõñãßá) ãéá íá äåßôå áí ç åêêßíçóç èá ïëïêëçñùèåß
÷ùñßò íá öïñôùèïýí ôá ðñïãñÜììáôá ïäÞãçóçò. ÊáôÜ ôçí
åêêßíçóç ôïõ ëåéôïõñãéêïý óõóôÞìáôïò, ÷ñçóéìïðïéÞóôå
ôçí «ôåëåõôáßá ãíùóôÞ äéáìüñöùóç».
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ÁíáôñÝîôå óôïí ïëïêëçñùìÝíï çëåêôñïíéêü ïäçãü
ôå÷íéêÞò õðïóôÞñéîçò ðïõ âñßóêåôáé óôç äéåýèõíóç
www.hp.com/support
.
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ÁíáôñÝîôå óôçí åíüôçôá «×ñÞóéìåò ÓõìâïõëÝò» ðïõ
áêïëïõèåß óôïí ðáñüíôá ïäçãü.
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ÅêôåëÝóôå ôï CD Restore Plus!.
Ä
:    CD Restore Plus!    
µ    .
Ãéá íá ëÜâåôå çëåêôñïíéêÞ âïÞèåéá ó÷åôéêÜ ìå ôçí åðßëõóç
ðñïâëçìÜôùí, ôï ðñüãñáììá Instant Support Professional
Edition ôçò HP óÜò ðáñÝ÷åé äéáãíùóôéêÜ áõôüìáôçò
äéüñèùóçò. Áí ÷ñåéÜæåôáé íá åðéêïéíùíÞóåôå ìå ôçí HP,
÷ñçóéìïðïéÞóôå ôç ëåéôïõñãßá çëåêôñïíéêÞò óõíïìéëßáò
(chat) ðïõ óáò ðáñÝ÷åé ôï Instant Support Professional Edition
ôçò HP. ÐñïóðåëÜóôå ôï Instant Support Professional Edition
ôçò HP óôçí ôïðïèåóßá:
www.hp.com/go/ispe
.
Ãéá ôéò ðéï ðñüóöáôåò ðëçñïöïñßåò õðïóôÞñéîçò, ãéá
ëïãéóìéêü êáé ðñïãñÜììáôá ïäÞãçóçò, ãéá Ýãêáéñç
åéäïðïßçóç êáé ãéá ôçí êïéíüôçôá ôùí åéäéêþí êáé ôùí
ïìüôéìùí ôçò HP, ðñïóðåëÜóôå ôï êÝíôñï õðïóôÞñéîçò
åðé÷åéñÞóåùí Business Support Center (BSC), óôçí ôïðïèåóßá
www.hp.com/go/bizsupport
.
Áí åßíáé áðáñáßôçôï íá æçôÞóåôå ôå÷íéêÞ õðïóôÞñéîç, íá
åßóôå Ýôïéìïé íá êÜíåôå ôéò áêüëïõèåò åíÝñãåéåò ãéá íá åßóôå
óßãïõñïé üôé ôï ôçëåöþíçìá óáò èá Ý÷åé ôï áíáìåíüìåíï
áðïôÝëåóìá:
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Íá åßóôå ìðñïóôÜ óôïí õðïëïãéóôÞ óáò üôáí ôçëåöùíåßôå.
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Ðñéí ôçëåöùíÞóåôå, íá óçìåéþóåôå ôïí áñéèìü óåéñÜò êáé
ôïí êùäéêü ðñïúüíôïò, êáèþò êáé ôïí áñéèìü óåéñÜò ôçò
ïèüíçò.