Troubleshooting Guide

2–34 www.hp.com Troubleshooting Guide
Troubleshooting Without Diagnostics
Network status link light
never flashes.
✎
The network status
light is supposed to
flash when there is
network activity.
No active network is
detected.
Check cabling and network
equipment for proper connection.
Network controller is not
set up properly.
Check for the device status within
Windows, such as Device Manager
for driver load and the Network
Connections applet within
Windows for link status.
Network controller is
disabled.
1. Run Computer Setup and
enable network controller.
2. Enable the network controller in
the operating system via Device
Manager.
Network driver is not
properly loaded.
Reinstall network drivers. See the
Network & Internet
Communications Guide on the
Documentation and Diagnostics
CD.
System cannot autosense
the network.
Disable auto-sensing capabilities
and force the system into the correct
operating mode. See the Network
& Internet Communications Guide
on the Documentation and
Diagnostics CD.
Diagnostics reports a
failure.
The cable is not securely
connected.
Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.
The cable is attached to
the incorrect connector.
Ensure that the cable is attached to
the correct connector.
There is a problem with
the cable or a device at
the other end of the cable.
Ensure that the cable and device at
the other end are operating
correctly.
Solving Network Problems (Continued)
Problem Cause Solution