Troubleshooting Guide

Troubleshooting Guide www.hp.com 1–9
Computer Diagnostic Features
Configuration Record
The Configuration Record utility is a windows-based
information-gathering tool similar to other management tools. It
gathers critical hardware and software information from various
computer subsystems to give a complete view of the computer.
Configuration Record provides a means for automatically identifying
and comparing configuration changes, and has the ability to maintain
a configuration history. The information can be saved as a history of
multiple sessions.
This utility was developed to allow resolution of problems without
taking the computer offline and to assist in maximizing the computer
availability. The information obtained by the utility is useful in
troubleshooting system problems, and streamlines the service process
by enabling quick and easy identification of system configurations,
which is the first step in resolving service cases.
The Configuration Record gathers information automatically on the
hardware and operating system software to deliver a comprehensive
view of the system. It gathers information on such items as the ROM,
asset tag, processor, physical drives, PCI devices, memory, graphics,
operating system version number, operating system parameters, and
the operating system startup files and displays it. If the original
Base.log file is present in the cpqdiags directory, the Base.log file is
displayed next to the Now.log file in a split window with the
differences between the two highlighted in the color red.