Envelope Imager 1.5 Envelope Imager 1.5 Plus OPERATIONS MANUAL Revised: 6-7-07 Part #: M-3410 RENA SYSTEMS INC. 136 Green Tree Road STE 140 Oaks, PA 19456-1069 Phone: (610) 650-9170 Fax: (610) 650-9171 E-Mail: support@renausa.com Web Site: www.renausa.
RENA Systems Inc. would like to Thank You for investing in our quality built products. Please record the following information for future reference: Model: Serial Number: Purchase Date: Purchased From: Dealer Name: Contact Name: Address: Address: Phone Number: Please take this opportunity to register your product. Use the following “Warranty Registration” link to register your product with Rena Systems. http://www.renausa.com/support_warranty.
TABLE OF CONTENTS Table of Contents Section Page # SECTION 1 – GETTING ACQUAINTED ________________________________________________ 4 SAFETY PRECAUTIONS ________________________________________________________________ 4 PACKAGING/SHIPPING ________________________________________________________________ 5 CONTENTS _________________________________________________________________________ 5 INITIAL ASSEMBLY ___________________________________________________________________ 6 Attach the Print-Carriage Cover
TABLE OF CONTENTS Purging the Nozzles_______________________________________________________________ 41 JAMS IN THE PRINTER ________________________________________________________________ 41 Removing Jammed Media __________________________________________________________ 41 REPLACING THE SHEET SEPARATORS ____________________________________________________ 41 CLEANING THE PRINTER ______________________________________________________________ 42 Cleaning Rubber Rollers _____________________________________
SECTION 1 GETTING ACQUAINTED Section 1 – Getting Acquainted Safety Precautions THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE PRINTER. BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS: 9 Keep hands, hair, and clothing clear of rollers and other moving parts. 9 Avoid touching moving parts or materials while the machine is in use.
SECTION 1 GETTING ACQUAINTED Packaging/Shipping The printer is shipped in appropriate packaging so that, under normal shipping conditions, it reaches its destination without damage. NOTICE: Report damage to the carrier. The carrier is liable for any damage during transport. Transport and storage should take place under normal conditions, i.e. at temperatures between +5°C and +70°C and relative air humidity of up to 80%.
SECTION 1 GETTING ACQUAINTED Initial Assembly Attach the Print-Carriage Cover Using the 4 flat-head Philips screws supplied; attach the Print-Carriage Cover to the printer. Figure 2 WARNING! Be careful not to over tighten the screws or you will damage the cover. Attach the Media Side Guides Figure 3 Using the 4 flat-head Philips screws supplied; attach the Media Side Guides to the printer. Note: The screws are shipped; attached to side guide securing plates, on the printer.
SECTION 1 GETTING ACQUAINTED Attach the Rear Media Guide to the Rear Paper Support Figure 5 Using the thumb screw and washer supplied; attach the Rear Media Guide to the Rear Paper Support. Note: The thumb screw and washer are shipped; attached to Rear Media Guide. System Requirements • • • • • • • Pentium III-class PC (500 MHz or higher recommended) Windows 98, Windows NT 4.0 (Service Pack 6 or higher), Windows 2000 or Windows XP. You must have administrative privileges on the system.
SECTION 1 GETTING ACQUAINTED Operator View NOTE: The Envelope Imager 1.5 and Envelope Imager 1.5 Plus (+) are similar in operation. The only difference is that the Envelope Imager 1.5 has only one print speed, regardless of print resolution (print quality), while the Envelope Imager 1.5 Plus has variable printing speeds, based on the print resolution. 2 1 3 4 5 7 6 Figure 6 1. PRINT-CARRIAGE COVER – The Print-Carriage Cover encloses the printhead carriage and media transport rollers. 2.
SECTION 1 GETTING ACQUAINTED Rear View 11 10 12 13 14 9 15 8 16 Figure 7 8. POWER RECEPTACLE – The power cord is plugged in here. 9. FEED ROLLERS (six) – Delivers the bottom piece of media, from the stack, through the separation area, and under the forwarding rollers. 10. SEPARATOR LOCKING KNOBS (four) – Used to lock the separators in place after they are adjusted. 11. SHEET SEPARATORS (four) – Used to separate a single piece of media from the stack. 12.
SECTION 1 GETTING ACQUAINTED Print Carriage View 18 19 20 21 17 Figure 8 17. PRINT UNIT – One holds 3 ink cartridges (cartridges 1, 2, 3). Can be moved to adjust the vertical print position. 18. INK CARTRIDGE LATCH LEVERS – Used to secure the inkjet cartridge in to the Pen Stall. 19. PRINT UNIT SECURING KNOB – Used to secure the print unit position. 20. PEN STALL – The area where the inkjet cartridge is inserted. 21. MEDIA TRANSPORT ROLLERS – Drives the material through the system.
SECTION 1 GETTING ACQUAINTED Printer Control Panel 5 1 2 3 4 6 7 8 9 Figure 9 1. ON LINE key – This key is used to put the printer on/off line. LED “slow flash” = Printer is powered on, but off-line. LED “on” = Printer is on-line Note: The printer must be off-line to access the menu modes or TEST print. 2. - key – In the menu mode this key will scroll to the previous selection. 3. ENTER key – This key is used to start/stop media feed.
SECTION 1 GETTING ACQUAINTED Notes 12 Envelope Imager 1.5/1.5 Plus Operations (Rev.
SECTION 2 INSTALLATION & SETUP Section 2 – Installation and Setup Before using the printer, the following must be done: • • • • • • Choose a location for the printer Connect power to the printer Connect it to the computer Install the Inkjet Cartridges Set up the feed system (media separation and transport) on the printer Position the Print Unit Choose a Location The printer should be placed on a sturdy worktable or cabinet at least 12 inches from any walls.
SECTION 2 INSTALLATION & SETUP Installing the Ink Cartridges The printer can accommodate 3 HP45A style inkjet cartridges. The cartridges are installed as follows: Remove the inkjet cartridge from its packaging, taking care not to touch the copper contacts or the nozzle plate. Remove the protective tape from the inkjet cartridge. See “Appendix B” for a list of ink cartridges that are available for your printer.
SECTION 2 INSTALLATION & SETUP Setting up the Feed System The printer is equipped with four sheet separators, two media side guides, a rear media guide, and a media thickness adjustment knob. Sheet Separation Adjustment The sheet separators are adjusted individually as follows: 1. Move the side guides so that the separator locking knobs are accessible. 2.
SECTION 2 INSTALLATION & SETUP Media Thickness Adjustment Adjust the Printhead Carriage height, to accommodate the thickness of your media. 1. Turning the Media Thickness Knob [A] fully counter-clockwise, to raise the printhead carriage to its highest position. 2. Place a piece of media [B] under the printhead carriage rollers. 3. Adjust the Media Thickness Knob [A] clockwise until the printhead carriage rollers begin to touch the Media [B]. 4.
SECTION 2 INSTALLATION & SETUP Rear Media Guide Adjustment Position the Rear Media Guide so it raises the back end (trailing edge) of the stack about 0.5 to 1 inch, as shown in Figure 19. 1. Loosen the thumb screw. 2. Slide the Media Guide to the desired position and secure the thumb screw. 0.5” - 1” Gap Figure 19 Print Unit Positioning (Vertical Address Positioning) The print unit is the device that contains the pen stalls and inkjet cartridges.
SECTION 2 INSTALLATION & SETUP Paper Feed (Media Transport) Test Test for proper media transport. If the printer is setup properly, it should feed the media without hesitation, skewing or jamming. 1. With the printer off-line, press the ENTER key, to start the Paper Feed feature (feeds material without printing). 2. Press ENTER again to stop the Paper Feed feature. TEST Print When off-line, the TEST key can be used to print a TEST image.
SECTION 3 OPERATING THE PRINTER Section 3 – Operating the Printer This Section assumes that you have setup the feed system and connected the printer to your computer. Printer Control Panel & MENU Features The printer’s control panel keys can be used to access various functions that help the operator control the printer. These functions and their operation are as follows: ENTER key The ENTER key is used to start/stop media feed.
SECTION 3 OPERATING THE PRINTER Print Enhancement –The print enhancement feature is used to help the nozzles on the ink cartridge stay open and decrease the loss of the descender on letters such as “y” or “q” and accent marks that do not appear in every address. Pressing the ENTER key will turn this function ON or OFF. The function will remain as changed until the operator changes it again. NOTE: The Print Enhancement feature will time out after 100 seconds if no media is going through the printer.
SECTION 3 OPERATING THE PRINTER Print Recovery After a Jam If the media should jam in the printer during the run it is possible to recover up to 9 pieces (records) that might be lost. If a jam occurs, the printer control panel will display “Jam: Reprint Lost Pieces” and “MENU To Continue”.. To recover the lost pieces do the following: 1. Press the MENU key and the “Address Recovery” option will appear. 2. Press the ENTER key and the following display will appear “Enter: Recover 1 piece”. 3.
SECTION 3 OPERATING THE PRINTER Installing the Printer Driver FlexMail3 Users: You may find newer printer driver versions on your FlexMail3 CD. However; Rena Systems suggests installing and using the printer drivers distributed with the printer, or drivers downloaded from www.renausa.com. These are tested and approved drivers by Rena Systems Inc. Other driver versions may not work properly. These drivers should not be used with FlexMail 2. Satori Bulk Mailer 5.
SECTION 3 OPERATING THE PRINTER Printer Driver Properties The printer driver describes to the printer how to print your job. It controls the operation of the printer and allows you to send fixed and variable text and graphics to the printer. The following describes the printer driver properties windows for the Envelope Imager 1.5/1.5+ and how to use them to customize the output of your printer. To start printing click on File, then Print. The Print window will open.
SECTION 3 OPERATING THE PRINTER Windows 98: When the properties window opens, you are presented with several tabs. The Graphics, Fonts, and Device Options are standard Windows 98 printer driver functions and should be left at their defaults. The Features and Print Heads tabs are used to setup, change, and adjust the printer.
SECTION 3 OPERATING THE PRINTER Feed Delay - Used to put more space between the pieces as they are being printed. This will also give the first piece printed more time to dry before the next piece is printed. The adjustment range is in 0.1second increments. This feature works at all speeds. Overlay - Used to save processing time when you are combining a database with fixed information or graphics. The default is “No overlay”.
SECTION 3 OPERATING THE PRINTER Print Heads Tab (Head Adjustment) The purpose of the Print Heads tab is to permit slight (0.001-inch) horizontal adjustment to the position of the print heads to each other. The adjustment is used to precisely align the three printheads (cartridges) when printing graphics or type that extends beyond the height of one printhead. Each head can be moved +/- 0.048-inch in 0.001-inch increments. • To adjust the printhead alignment toward the leading edge; decrease (▼) the value.
SECTION 3 OPERATING THE PRINTER Software Setup Examples The printer can be used with many different software programs. The following information will provide you with basic setup details, for some of the most common programs used with our printers. Printing from FlexMail3 FlexMail3 is a powerful “Envelope Design Program” that has been developed to work seamlessly with your Rena Systems printer. The following is a brief description of how to setup and print from FlexMail3.
SECTION 3 OPERATING THE PRINTER 5. Once you locate your data file, click on OPEN. The “Link Data Wizard” will appear and it will walk you through the steps of linking your data file to FlexMail3. Tip: Selecting zero for “rows to scan” will cause FlexMail3 to scan all rows for data. This may take some time, but doing so will avoid the loss of fields that may only sporadically contain data. When selecting “Field Types”; it is suggested that you set your numeric fields (zip code, dpc) as “text”. 6.
SECTION 3 OPERATING THE PRINTER 3. Click on File then Page Setup. Select or input your page size then click on OK. IMPORTANT! Make sure Orientation is set to “Portrait” and Page Type is set to “Envelope”. 4. Click on “Insert” then “Text”. 5. Using your mouse, draw a text box on the screen (click and hold to draw, release to end). You will be presented with the “Edit Text” window. Tip: Don’t worry about the exact placement or size of the text box at this time.
SECTION 3 OPERATING THE PRINTER 8. Add any barcodes or graphics desired using the “Insert” “Barcode” or “Insert” “Picture” features. 9. Save the Project. Click on File and then Save. When prompted, type a name for your project, then click SAVE. Printing 30 1. Click on File then Print. The Print Dialog box will open. 2. Verify that the correct printer model (Name) is selected. 3.
SECTION 3 OPERATING THE PRINTER Printing from Satori Bulk Mailer® 5.0 Printer Drivers: Satori has developed their own printer drivers for use with their software product. Therefore, Satori recommends that you load and use the printer drivers available to you on the Satori Bulk Mailer 5.0 CD. If not, the Bulk Mailer software may not function properly with the printer. The following is a brief description of how to setup and print from Bulk Mailer 5.0. 1. 2.
SECTION 3 OPERATING THE PRINTER Tip: Click on the "Go to Designer Mode" icon 4. Click on the printer icon , to return to the "designer" screen. , to open the "Mail Print Setup" dialog box. - Make sure the corresponding Rena Systems printer driver is selected as your "Printer:". - Use the "Advance Settings..." button to select the desired print quality and or orientation. - Use the features under "Print Range" to select the range of addresses you want to send to the printer. 5. Print.
SECTION 3 OPERATING THE PRINTER Printing from DeskTop Mailer® Printer Drivers: Rena Systems suggests using the printer drivers distributed with the printer, or drivers downloaded from www.renausa.com. Install Barcode Font In order to be able to print Postal Barcodes with the Printer, when using DeskTop Mailer®, you must first install the BarCode USPS font that is supplied on the driver disk that accompanied the Printer. The font is installed as follows: 1.
SECTION 3 OPERATING THE PRINTER 5. i. Height between labels = 0.000 j. Form Height = the height of the printhead area or slightly larger. Name the form in the Form name box and click OK. Create Layout Once the Barcode font supplied with the Printer Driver Disk is installed on your computer and the form is setup, the layout that you are using in DeskTop Mailer® must be created. 34 1. Open the DeskTop Mailer® application and then open the Data file. 2. Click on Print and open the Template Design.
SECTION 3 OPERATING THE PRINTER Printing To make the Printer the default printer for this application click on Print, then select Printing Options... When the “Printing Options” window opens select the Printers tab and highlight Labels: Non-Presorted Labels or Labels: Presorted Labels, then click on the Change Printer button. Select the Printer from your printer menu. And click OK. You are now ready to print the job. 1.
SECTION 3 OPERATING THE PRINTER Printing from Microsoft Word If you are not using a specific program designed for mailing applications it is possible to print your mail pieces using Microsoft Word. This section will cover how to layout a piece and to print from Microsoft Word. To begin open a new page and turn on the tool bar for Mail Merge. Under Print select the Envelope Imager 1.5/1.5+ as the default printer. Go to Page Setup in the File menu. Set all of the margins to “0”.
SECTION 3 OPERATING THE PRINTER Click on Tools and then Mail Merge. The “Mail Merge Helper” window will open. Click On Create, then Envelopes. The “Microsoft Word” window will open. Click on the Active Window button, then click on the Get Data button. Next click on Open data source. Locate the data file you intend to use. In our example we are using a Microsoft Excel file. Select the file and the “Microsoft Excel” window opens select entire spreadsheet and click OK.
SECTION 3 OPERATING THE PRINTER Notes 38 Envelope Imager 1.5/1.5 Plus Operations (Rev.
SECTION 4 MAINTENANCE Section 4 – Maintenance This section covers how to care for the ink cartridges, clear paper jams, replace the sheet separators, and perform routing maintenance on the printer. Inkjet Cartridge Maintenance The inkjet cartridges must be replaced when out of ink, when print quality is poor, or when purging and cleaning have not helped the image quality.
SECTION 4 MAINTENANCE Inkjet Cartridge Storage Short-term Cartridge Storage (Less than 8 hours or less than 2 hours in hot/dry environments.) • • The cartridge can be left in the Printer, for short periods of time. The next time that the Printer is used, the cartridge nozzles may have to be cleaned and purged Long-term Cartridge Storage (More than 8 hours or more than 2 hours in hot/dry environments.) • Clean the cartridge and place the cartridges in a re-sealable container (i.e.
SECTION 4 MAINTENANCE Purging the Nozzles If the inkjet cartridge sits inactive for a period of time, ink may dry in the nozzles. Printing may not remove these “ink plugs” from the nozzles. White streaks will then show up in the printed text or graphic. In order to obtain better print quality, these ink plugs need to be forced out or purged. A Purge routine is built into the printer. It can be accessed from the LCD panel on the Printer from the MENU key.
SECTION 4 MAINTENANCE Cleaning the Printer WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE DISCONNECT THE MACHINE FROM ITS POWER SOURCE! The Printer must be cleaned regularly of accumulated paper dust and ink. Depending on the types of media that are run, paper dust may accumulate within the printer and on the transport. To properly clean the printer, unplug it from the power receptacle and remove the covers.
SECTION 5 TROUBLESHOOTING GUIDE Section 5 – Troubleshooting Guide The following troubleshooting guides are provided to assist you in solving any problems that might occur with the Printer or its software. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is setup properly, plugged in, that it has an adequate supply of ink before attempting to trouble shoot any problem.
SECTION 5 TROUBLESHOOTING GUIDE The Printer CONDITION Losing data; extra lines; printing strange characters. PROBLEM Database problem. Communications Problem. Loosing Power. Media jams Double feeding Media is curled or bent Media is too thin No communication Disconnected/damaged data cable. Improper port selection within printer driver. Can’t increase belt speed (No belt speed control) No motor drive The Envelope Imager 1.5+ has variable belt speeds; however the standard 1.
SECTION 5 TROUBLESHOOTING GUIDE Printer Display Messages MESSAGE DESCRIPTION SOLUTION Printer Offline ENTER for Paper Feed Pressing the ENTER key will put printer into the Paper Feed mode. This feature can be used to check for proper media transport setup/adjustment. Printer Online Waiting for Data Printer is online, but has not received any data to print. Send data to printer via software/computer.
SECTION 5 TROUBLESHOOTING GUIDE Head # Low: Press Enter Printer’s ink level monitor has calculated that cartridge # is almost empty. (# = cartridge position number) If empty, replace cartridge and reset ink level monitor. If not empty, you may ignore message and or reset the ink level monitor. Out of Memory Font No enough memory for downloading a font Reduce the number of different fonts you are trying to use from your software.
APPENDIX A Appendix A – Envelope Imager 1.5/1.5+ Specifications PRINT TECHNOLOGY ADDRESS SPEED PRINT QUALITY IMAGE AREA PRINT ORENTATION INK LEVEL MONITOR FONTS GRAPHICS, LOGOS, AND BARCODES MATERIAL SIZE Inkjet, Three HP 51645A High Capacity Inkjet Cartridges Envelope Imager 1.5 – Up to 7,200/hr - #10 Envelopes Envelope Imager 1.
APPENDIX B Appendix B – Supplies, Service and Support Supplies and Optional Hardware The following supply items and optional hardware are available from authorized dealers for RENA Systems Inc.
INDEX INDEX A L Address Positioning ..................................................17 Advanced Options .....................................................24 LCD Display ........................................................ 8, 11 M B Batch Counter...........................................................19 BIOS .........................................................................20 Bulk Ink.....................................................................20 Bulk Mailer 5.0 .............
INDEX S Safety Precautions ......................................................4 sensor........................................................................42 Separator Locking Knob .............................................9 Service and Support ..................................................48 Service Menu ............................................................19 Setup Menu ...............................................................20 Sheet Separators ..................................