Troubleshooting

Taking the computer to a service partner
If Customer Care advises you to take the computer to a service partner, be sure to provide the service
partner with the information listed in "
Preparing to contact Customer Care," earlier in this chapter. In
addition
Be sure either to delete all passwords or to disclose all passwords to the service partner so that
they can access the computer.
Back up all information on the hard drive.
Provide authorization to the service partner to perform a system recovery, if needed.
10 Chapter 2 Customer Care ENWW