HP Global Limited Warranty and Technical Support

5
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the
terms of the advanced unit replacement warranty service, HP will ship a replacement unit directly to
you if the HP Hardware Product you purchased is diagnosed as defective. On receiving the
replacement unit, you will be required to return the defective unit back to HP, in the packaging that
arrives with the replacement unit, within a defined period of time, normally five (5) days. HP will
incur all shipping and insurance costs to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the replacement unit. HP provides advanced unit
replacement service during standard office hours. Standard office hours are typically 08.00 to 17.00,
Monday through Friday, but may vary with local business practices. If your location is outside the
customary service zone (typically 50km / 31 miles) response times may be longer or there may be
additional charges. To locate the nearest HP authorized service provider refer to the HP Web site at
http://welcome.hp.com/country/us/en/wwcontact.html .
Pick Up & Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service. Under the terms of
pick up and return service, HP will pick up the defective unit from your location, repair it, and return
it to your location. HP will incur all repair, logistics, and insurance costs for this type of service.
Carry-in Warranty Service
Your HP Limited Warranty may include a carry-in warranty service. Under the terms of carry-in
service, you will be required to deliver your HP Hardware Product to an authorized service location
for warranty repair. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product to and from the service location. In addition, you are responsible for
insuring any product shipped or returned to an authorized service location, and you assume risk of
loss during shipping.
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty service. Under the terms of mail-in
service, you will be required to ship your HP Hardware Product to an authorized service location for
warranty repair. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product to the repair location. In addition, you are responsible for insuring any
product you ship, and you assume risk of loss during shipping. HP will return the repaired product
to you and incur all logistics and insurance costs to return the product to you.
On-site Warranty Service
Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site
service, HP may, at its sole discretion, determine if a defect can be repaired:
■
Remotely
■
By the use of a CSR part
■
By a service call at the location of the defective unit
If HP ultimately determines that an on-site service call is required to repair a defect, the call will be
scheduled during standard office hours unless otherwise stated for the HP Hardware Product you
purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but may vary
with local business practices. If the location of the defective unit is outside the customary service
zone (typically 50km/31 miles), response times may be longer or there may be additional charges.
To locate the nearest HP authorized service provider, refer to the HP Web site at
http://welcome.hp.com/country/us/en/wwcontact.html .
In order to receive on-site support, you must:
■
Have a representative present when HP provides warranty services at your site
■
Notify HP if products are being used in an environment which poses a potential health or
safety hazard to HP employees or subcontractors
■
Subject to its reasonable security requirements, provide HP with sufficient, free, and safe
access to and use of all facilities, information, and systems determined necessary by HP to
provide timely support
■
Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and
legible
■
Maintain an environment consistent with product specifications and supported configurations