HP Global Limited Warranty and Technical Support

6
Service Upgrades
HP has a range of additional support and service coverage for your product that can be purchased
locally. However, some support and related products may not be available in all countries. For
information on availability of service upgrades and their prices, you may refer to the HP Care Pack
lookup tool at
http://www.hp.com/go/lookuptool/ . To get an overview of the
full support offering, please go to
http://www.hp.com , select your country and look for
packaged services in the Business and IT services section.
Software Limited Warranty
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR
PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (as
defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS
IS' AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES
AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE AND NON- INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not allow
exclusion of implied warranties or limitations on the duration of implied warranties, so the above
disclaimer may not apply to you in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR
CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY
RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, EVEN IF
HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions
do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
HP's only warranty obligations with respect to software distributed by HP under the HP brand name
are set forth in the applicable end-user license or program license agreement provided with that
software. If the removable media on which HP distributes the software proves to be defective in
materials or workmanship within ninety (90) days of purchase, your sole remedy shall be to return
the removable media to HP for replacement. For blank tape removable media please refer to the
following Web site.
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.
Initial Setup and Technical Support for Included Software
Technical Support for your HP Software, HP pre-installed third-party software and third-party
software purchased from HP, including initial setup support, is available from HP via multiple
contact methods, including electronic media and telephone, for ninety (90) days from date of
purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this
will be specified in your End User License Agreement (EULA).
Support includes assistance with:
■
Answering your installation questions (how to, first steps, and prerequisites).
■
Setting up and configuring the software and options supplied or purchased with HP Hardware
Products (how-to and first steps.) Excludes system optimization, customization and network
configuration.
■
Interpreting system error messages.
■
Isolating system problems to software usage problems.
■
Obtaining support pack information or updates for software supplied or purchased with HP
Hardware Products.
Support does NOT include assistance with:
■
Generating or diagnosing user generated programs or source codes
■
Installation of non-HP products.