HP Global Limited Warranty and Technical Support

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Customer Responsibilities
To enable HP to provide the best possible support and service during the Limited Warranty Period,
you will be required to:
■ Maintain a proper and adequate environment, and use the HP Hardware Product in accordance
with the instructions furnished.
■ Verify configurations, load most recent firmware, install software patches, run HP diagnostics
and utilities, and implement temporary procedures or workarounds provided by HP while HP
works on permanent solutions.
■ Use HP remote support solutions where applicable. HP strongly encourages you to use
available support technologies provided by HP. If you choose not to deploy available remote
support capabilities, you may incur additional costs due to increased support resource
requirements.
■ Cooperate with HP in attempting to resolve the problem over the telephone. This may involve
performing routine diagnostic procedures, installing additional software updates or patches,
removing third-party options, and/or substituting options.
■ Make periodic backup copies of your files, data, or programs stored on your hard drive or other
storage devices as a precaution against possible failures, alteration, or loss. Before returning
any HP Hardware Product for warranty support or repairs, back up your files, data, and
programs, and remove any confidential, proprietary, or personal information.
■ Remove any options or accessories that would be subject to loss during the repair or
replacement process.
■ Perform additional tasks as defined within each type of warranty service listed below and any
other actions that HP may reasonably request in order to best perform the warranty support.
Types of Hardware Warranty Service
To enable HP to provide the best possible support and service during the Limited Warranty Period,
you may be directed by HP to verify configurations, load most recent firmware, install software
patches, run HP diagnostics tests or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to employ available support technologies
provided by HP. If you choose not to deploy available remote support capabilities, you may incur
additional costs due to increased support resource requirements. Listed below are the types of
warranty support service that may be applicable to the HP Hardware Product you have purchased.
Customer Self Repair Warranty Service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that
part directly to you for replacement. There are two categories of CSR parts:
■ Parts for which customer self repair is mandatory. If you request HP to replace these parts, you
will be charged for the travel and labor costs of this service.
■ Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician
will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part
whether a defective part must be returned to HP. In cases where it is required to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally
five (5) business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a customer self repair, HP will pay all shipping and part return costs and
determine the courier/carrier to be used.
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
service, HP will provide replacement parts free of charge. If HP carries out the repair, labor and
logistics costs are at your expense.