Getting Started HP Retail Systems
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents Getting Started .................................................................................................................................................... 1 Installing and customizing the software ................................................................................................ 1 Installing the Windows Operating system ............................................................................ 1 Downloading Microsoft Windows updates ..............................
Using HP Recovery Disc operating system discs (select models only) ............ 15 Backing up, restoring, and recovering in Windows 8.1, Windows 8, or Industry 8.1 .......................... 16 Creating recovery media and backups .............................................................................. 16 Restoring and recovering using Windows tools ................................................................. 16 Using Reset when the system is not responding ........................................
Getting Started Installing and customizing the software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly.
Downloading Microsoft Windows updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. In Windows 7, POSReady 7, Windows XP, and POSReady 9, click Start > All Programs > Windows Update. In Windows 7 and POSReady 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen.
display settings. To customize the Desktop, right-click on the Desktop, and then select Personalize to change the display settings. For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor. Accessing disk image (ISO) files There may be disk image files (ISO files) included on your PC that contain the installation software for additional software. These CD image files are located in the folder C:\SWSetup\ISOs.
Accessing Vision Diagnostics (select models only) To access Vision Diagnostics, you must copy the utility onto a USB flash drive then boot to the USB flash drive. NOTE: Vision Diagnostics is included with some computer models only. If you have already downloaded Vision Diagnostics to a USB flash drive, then begin the following procedure at step 2. 1.
How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places, depending on your preference and the health of the computer. 1. Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. Press F2 or select Diagnostics (F2). Pressing F2 signals the system to search for the diagnostics in the following locations: a.
On some models, you can reconfigure the power button to work in On/Off mode by running Computer Setup. Refer to the Maintenance and Service Guide (English only) for more information about using the Computer Setup utility. Finding more information The following publications are available on the computer hard drive. To access the publications, select Start > All Programs > HP User Manuals. NOTE: Not all of the publications listed are included on all models.
● If you recently added new hardware, remove the hardware and see if the computer functions properly. ● If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds. Then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if automatic start on power loss is set in Computer Setup.
Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create recovery media. This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. See Creating recovery media on page 9. 2. As you add hardware and software programs, create system restore points.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set.
system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds of recovery discs: ● Operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. To create recovery discs, your computer must have a DVD writer.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: You may be prompted by User Account Control for your permission or password when you perform certain tasks. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support: Select Start > Help and Support.
You must choose one of the following methods to perform a System Recovery: ● Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery when Windows is responding on page 13 or System Recovery when Windows is not responding on page 13.
If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the power button to turn on the computer. 4.
9. When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the system. 10. Click Finish to restart the computer. Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create an operating system DVD and a Driver Recovery DVD. If you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 9.
Backing up, restoring, and recovering in Windows 8.1, Windows 8, or Industry 8.1 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Using Reset when the system is not responding NOTE: You may be prompted by User Account Control for your permission or password when you perform certain tasks. To continue a task, select the appropriate option. For information about User Account Control, see Help and Support. From the Start screen, type help, and then select Help and Support. IMPORTANT: Reset does not provide backups of your information. Before using Reset, back up any personal information you wish to retain.
6. Select Refresh your PC. 7. Follow the on-screen instructions. Recovery using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using Windows operating system media completely erases the hard drive contents and reformats the hard drive.
