Hardware Reference Guide HP RP2 Retail System
© Copyright 2014 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product overview .............................................................................................................................................. 1 Product Models .................................................................................................................................... 1 Standard features ................................................................................................................................. 1 Rear components ..............
Appendix B Electrostatic discharge ................................................................................................................... 36 Preventing electrostatic damage ........................................................................................................ 36 Grounding methods ............................................................................................................................
1 Product overview Product Models The HP RP2 Retail System offers 2 (two) base models which include different processors and touch technology, as identified below. For standard and optional features available on these two models, refer to Standard features on page 1. HP RP2 Retail System Models Display Touch Technology Processor Model 2000 14" Diagonal, Wide Aspect (16:9) LE, LED-Backlit, AntiGlare, (1366 x 768) With Bezel 5-Wire Resistive - Single Touch Intel Quad Core J1900: Up to 2.41 GHz Max.
2 ● Sealed and fanless unit ● Entire unit rated IP54, water and dust resistant ● VESA mounting holes (100 mm x 100 mm and 75 mm x 75 mm patterns ) ● Flexible use with display tilt and height adjustments ● Optional HP peripherals: ◦ MSR (single-head and dual-head models) ◦ 2 x 20 LCD (complex and non-complex) customer facing display ◦ 7" LCD customer facing display ◦ 2D imager scanner ◦ webcam ◦ fingerprint reader ● Intel Quad Core processor choices ● DDR3 memory ● Operating system
Rear components 1 Optional HP Integrated USB Peripheral Modules 9 Powered USB 12V 2 Hard Drive Activity Light 10 DisplayPort (for a secondary display) 3 Security Lock Slot 11 Headset / Line-Out Connector for powered audio devices (green) 4 Integrated Speakers 12 Microphone / Line-in Audio Connector (blue) 5 Power Button 13 RJ-45 Network Connector 6 DC In Power Connector 14 USB 3.0 Port 7 Powered USB 24V 15 USB 2.
Connecting a serial device Some serial devices may require a DB9 connector. Available options from HP are RJ-50 to DB9 adapter cables (either 1 meter or 2 meters in length) as shown below. NOTE: The serial ports can be configured as 5V or 12V powered serial ports. Refer to Configuring powered serial ports on page 32 for more information.
2 Hardware upgrades Tools needed A Torx or flat blade screwdriver is needed for most of the procedures described in this guide. Warnings and cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide. WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or fire: Disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
Mounting the RP2 to a wall, swing arm, or pole-mounted bracket The RP2 can be attached to a wall, swing arm, pole-mounted bracket, or other mounting fixture. This RP2 supports the VESA industry standard 100 mm spacing between mounting holes. NOTE: There are two sets of VESA industry standard screw holes on the rear: a 75 mm x 75 mm pattern (1) and a 100 mm x 100 mm pattern (2). The stand attaches to the 75 mm x 75 mm pattern.
Unfolding the stand The system ships with the stand in the folded position. To unfold the stand, hold the base down with one hand and push the bottom of display head up so that the neck of the stand adjusts up and back, then tilt the display head forward. Adjusting the tilt angle You can adjust the monitor stand height and tilt to a variety of positions. Choose a position that is the most ergonomically appropriate for your usage.
Routing cables to external devices 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 3.
6. Insert the tabs on the top of the cable cover into the slots on the rear panel (1) and then rotate the bottom part of the cover on to secure it (2). 7. Reconnect the power cord and press the power button.
Replacing the power supply 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 10 3. Unplug the DC power cable from the connector on the rear of the display head.
7. Slide the new power supply into the left side of the base. 8. Connect the AC power cord to the right side of the power supply inside the base (1), insert the cord into the routing slot on the bottom edge of the base (2), and then route the cord under the base behind the foot (3) and out the rear of the base (4). 9. Route the DC cable on the left side of the base up through the hole in the center of the base and connect the cable to the DC power connector on the rear of the display head.
10. Replace the side panels on the base. To do so, insert the tabs at the bottom edge of the panel onto the base (1) then rotate the top edge of the panel onto the base (2) so that it snaps in place. 11. Connect the power cord to an electrical outlet.
Installing optional HP integrated USB peripheral modules Only HP approved integrated USB peripheral modules will work with the RP2, such as the HP webcam, fingerprint reader, MSR (single-head and dual head), 2 x 20 LCD (complex and noncomplex) customer facing display, 7" LCD customer facing display, and 2D imager scanner NOTE: Do not install an HP webcam, 2 x 20 LCD (complex and non-complex) customer facing display, or a 7" LCD customer facing display on the sides of the display head.
3. Pry off the bottom part of the USB cover plate (1) and then pull the cover plate off the unit (2). 4. Pull the plug that is inserted in the USB port out of the port. NOTE: Some models do not have plugs in the USB ports.
5. Remove the two screws next to the USB port. The screws are needed to install the USB module. 6. Slide the screw hole cover plate on the module back (1) and insert the USB connector on the module into the USB port (2).
16 7. Install the two screws that were previously removed (1) and slide the cover plate on the module forward to cover the screws (2). 8. Reconnect the power cord and press the power button.
Installing memory The computer comes with one preinstalled double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline memory module (SODIMM). DDR3-SDRAM SODIMM CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the SODIMM or invoke system malfunction.
1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet. CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before replacing the memory module. Regardless of the power-on state, voltage is always supplied to the memory module as long as the computer is plugged into an active AC outlet.
The computer automatically recognizes the additional memory when you turn on the computer. Removing the front panel To access the internal components of the computer, such as the hard drive and memory module, you must remove the front panel. 1. Push up on the bottom corners of the cable cover (1) and rotate the cover off the unit (2) to expose two of the screws that must be loosened to remove the front panel. 2. Disconnect all cables from the rear I/O connectors, including the power cord. 3.
20 4. Rotate the display head back to the horizontal position. 5. Lift the front panel straight up and off the rear casing.
Replacing the front panel 1. Place the display head straight down onto the rear casing. 2. Tilt the display head up so that you can access the screws that hold the display head onto the rear casing.
22 3. Tighten the four captive screws to secure the rear panel to the casing. 4. Connect all cables to the rear I/O connectors, including the power cord. 5. Insert the tabs on the top of the cable cover into the slots on the rear panel (1) and then rotate the bottom part of the cover on to secure it (2).
Replacing the hard drive CAUTION: If you are replacing a hard drive, be sure to back up the data from the old drive so that you can transfer the data to the new drive. 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.
24 6. Remove the four grommet screws from the sides of the hard drive carrier. 7.
8. Slide the new hard drive into the carrier. 9. Install the four grommet screws into the sides of the carrier.
10. Align the grommet screws with the slots on the drive bay, drop the carrier straight down into the drive bay (1), and then press the handle on the carrier all the way down (2) so that the drive is properly seated and locked in place. 11. Replace the front panel. See Replacing the front panel on page 21. 12. Reconnect the power cord and press the power button. Replacing the battery The battery that comes with the computer provides power to the real-time clock.
1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 3. Remove the front panel. See Removing the front panel on page 19. 4.
Securing the RP2 to a counter top 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 3.
5. Tilt the neck of the stand (1) and the display head (2) back to their normal positions. 6. Reconnect the power cord and press the power button. Installing an external security lock Cable lock A cable lock can be used to secure the RP2 to an external object.
Padlock A padlock can be used to secure the RP2 to an external object. 1. Install the padlock security loop on the rear panel. NOTE: The padlock security loop and screw are provided with the RP2. 2. 30 Connect a cable that is attached to an external object to the padlock and Insert the padlock into the security loop.
3 Configuring the software Touch screen calibration You do not need to install the touch driver software for Microsoft Windows 7 Professional or Embedded POSReady 7. Touch drivers are already included in those operating systems for this monitor. HP recommends that you calibrate the touch screen before using the system to ensure that the touch point registers on the screen where the stylus or finger touches the screen.
Configuring powered serial ports The serial ports can be configured as standard (non-powered) serial ports or powered serial ports. Some devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source. NOTE: The computer ships with all serial ports configured in standard non-powered serial mode (0 Volts) by default. The serial ports can be configured using the Computer F10 Setup utility.
A Troubleshooting Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table A-1 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action iteration but LEDs continue until problem is solved. Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. hard drive). Power on the system. If the system enters the POST, then power off and replace the device to see if the problem is resolved. 5 Pre-video memory error.
Table A-1 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check that the unit is plugged into a working AC outlet. 2. Ensure that the DC power cable is plugged into the I/O panel. 3. Replace the power supply.
B Electrostatic discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing electrostatic damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers. ● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
C Computer operating guidelines, routine care and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: ● HP recommends a 17 mm clearance from the fins on the rear panel for heat dissipation. ● Keep the HP RP2 Retail System away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Never operate the computer with any access panels removed.
Shipping preparation Follow these suggestions when preparing to ship the computer: 1. Back up the hard drive files. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. NOTE: The hard drive locks automatically when the system power is turned off. 38 2. Remove and store all removable media. 3. Turn off the computer and external devices. 4. Disconnect the power cord from the electrical outlet, then from the computer. 5.
Index B battery, replacing 26 C cable routing 8 computer operating guidelines counter top, securing 28 shipping preparation 38 37 E electrostatic discharge, preventing damage 36 F features 1 front panel removal 19 replacement 21 T tilt adjustment 7 touch screen calibration 31 maintenance 37 troubleshooting 33 U USB modules, installing 13 V ventilation guidelines 37 W wall mount 6 H hard drive installing 23 removing 23 I installation guidelines 5 M memory installing 17 specifications 17 models 1 MSR,
