Siebel System Requirements and Supported Platforms Version 7.7, Rev.
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Contents Siebel System Requirements and Supported Platforms 1 Chapter 1: Introduction Important Changes in the Current Revision Other Siebel Documentation 7 7 Oracle Welcomes Your Comments 7 Chapter 2: Overview of Supported Environments About This Chapter 9 Siebel 7 Web Client Types 9 Categorization of Siebel 7 Applications 10 Homogeneous and Heterogeneous Server Environments Application Operating Modes Standard Interactivity High Interactivity 12 11 11 12 Chapter 3: Globalization Requireme
Contents Deployment Modes for Applications 21 Deployment Modes for Employee Applications 21 Deployment Modes for Partner Applications 21 Deployment Modes for Customer Applications 22 Supported Deployment Modes by Application Categorization 22 Requirements for High Interactivity Clients (Employee Applications) Deployment Requirements/Settings 23 26 Requirements for Standard Interactivity Clients (Customer and Partner Portal) 26 Chapter 6: Server Environment Requirements About This Chapter 29 Sup
Contents Siebel Distance Learning 56 Hardware Requirements for Siebel Distance Learning Network Requirements 56 Siebel Field Service Barcodes 56 57 57 Siebel Handheld for Windows-Powered Devices Supported Printers 62 Supported Socket Scan Cards 62 Synchronization 62 Direct Server Sync (DSS) 63 Direct Server Sync via Proxy (DSSvP) 57 63 Siebel Email Marketing System Requirements 64 Supported Server Operating Systems for Siebel Email Marketing Server 64 Lightweight Directory Access Protocol (LD
Contents Apache License Agreement 121 The Apache Software License, Version 1.1 OpenGroup X Window System v.11.6 Terms and Conditions 122 122 122 ICU License - ICU 1.8.1 and later 123 COPYRIGHT AND PERMISSION NOTICE 123 Chapter 10: Supported Upgrade Paths About This Chapter 125 Upgrade Paths for Siebel Enterprise Server 125 Chapter 11: Product and Platform Availability Updates Product and Feature Availability 6 ■ 129 Siebel System Requirements and Supported Platforms Version 7.7, Rev.
1 Introduction This book contains the definitive list of system requirements and supported platforms for Release 7.7. This chapter contains the following topics: ■ Important Changes in the Current Revision ■ Other Siebel Documentation ■ Oracle Welcomes Your Comments Important Changes in the Current Revision Table 1 documents important changes made in this revision of the document. Table 1.
Introduction ■ Oracle Welcomes Your Comments Contact us through regular mail or email at: Oracle Siebel Technical Publications Department 500 Oracle Parkway Redwood Shores, CA 94065 Siebeldoc_ww@oracle.com We appreciate your feedback. 8 ■ Siebel System Requirements and Supported Platforms Version 7.7, Rev.
2 Overview of Supported Environments About This Chapter This chapter describes Siebel 7 Web client types and supported environments. The remainder of this document contains more comprehensive hardware and software requirements and third party product support. Siebel 7 Web Client Types Users can access Siebel eBusiness Applications through a number of different client types (deployment options).
Overview of Supported Environments ■ Categorization of Siebel 7 Applications Categorization of Siebel 7 Applications The two major groups of Siebel eBusiness applications are: ■ Applications usually used by internal employees of an enterprise These are called employee applications and generally run in High Interactivity mode. Examples are Siebel Call Center and Siebel Partner Manager.
Overview of Supported Environments ■ Homogeneous and Heterogeneous Server Environments Homogeneous and Heterogeneous Server Environments In homogeneous server environments, Siebel Gateway Server, Siebel Servers, and Web servers are all deployed on the same platform. In heterogeneous server environments, Siebel Gateway Server, Siebel Servers, and Web servers can be deployed on different supported platforms. Table 2 defines supported homogeneous and heterogeneous server environments.
Overview of Supported Environments ■ Application Operating Modes Standard Interactivity All browsers include a common set of capabilities which translate into a base set of supported Siebel application features (for example, frames, menus, or multi-select). A Siebel application running in standard interactivity mode assumes the availability of and uses these base capabilities only. In general, these base capabilities are sufficient for the levels of interaction required by Siebel customer applications.
3 Globalization Requirements About This Chapter This chapter lists internationalization and localization requirements. Internationalization and Localization Siebel eBusiness Applications support internationalization and localization for specific languages based on customer demand. Siebel 7.7 includes localization support for the languages listed in Table 3, where an “X” indicates support. Please contact your Siebel representative for updates on supported languages. Table 3.
Globalization Requirements ■ Internationalization and Localization Table 3. Localized Languages for Release 7.7 Language Description Language Code Siebel eBusiness Applications Siebel Handheld Applications Korean KOR X Portuguese (Brazilian) PTB X X Portuguese (European) PTG X X Spanish ESN X X Swedish SVE X X Thai THA X Siebel Wireless Applications Supported Database Code Pages1 Applicable Release X Unicode 7.7.0 or higher X CP1252/5248 Unicode 7.7.
4 Hardware and Network Requirements About This Chapter This chapter describes the hardware and network requirements for the Siebel Server environment and the Siebel Client environment. These requirements should be used only as a guideline; they do not take into consideration various factors that affect scalability and performance. Consult Siebel Global Services or your hardware vendor for capacity planning or sizing assistance.
Hardware and Network Requirements ■ Siebel Server Environment Hardware Requirements Table 4.
Hardware and Network Requirements ■ Siebel Client Environment Hardware Requirements Siebel Client Environment Hardware Requirements Table 5 represents the minimum memory requirements under which high interactivity clients would operate, but would not necessarily provide reasonable performance. Use of third-party software required for some features is not factored in, nor is software such as virus protection or local firewalls. Table 5.
Hardware and Network Requirements ■ Siebel Client Environment Hardware Requirements Table 6 represents the recommended memory requirements for high interactivity clients that will provide reasonable performance for most customer deployments. If customers increase the number of views to be cached, the memory requirements may increase. Use of third-party software required for some features is not factored in, nor is software such as virus protection or local firewalls.
Hardware and Network Requirements ■ Server Network Requirements Table 7 represents the high interactivity client memory required for the combination of Siebel applications and optional third-party software such as Microsoft Word, Microsoft Outlook, IBM/Lotus Notes, virus protection, and other common software. You should follow the memory recommendations in this table if a significant amount of third-party software is being used. Table 7.
Hardware and Network Requirements ■ Siebel File System Requirements Siebel File System Requirements The Siebel File System is a network shared directory structure used for storing the file attachments and literature within Siebel eBusiness Applications. The Siebel File System can be deployed on any Siebel-supported operating system that supports long filenames. The Siebel File System must be accessible by Siebel Enterprise Server within the network, either as a network share, or as a locally mounted drive.
5 Client Environment Requirements About This Chapter This chapter describes the software platform requirements for Siebel eBusiness Applications clients. Required software is software that must be installed separately by the user on the client machine in order to achieve basic Siebel functionality. Siebel applications can be deployed in two modes— standard interactivity mode or high interactivity mode.
Client Environment Requirements ■ Supported Deployment Modes by Application Categorization Deployment Modes for Customer Applications Siebel customer applications only run in the standard interactivity mode. See “Requirements for Standard Interactivity Clients (Customer and Partner Portal)” on page 26 for more information about the standard interactivity mode and its client requirements.
Client Environment Requirements ■ Requirements for High Interactivity Clients (Employee Applications) Requirements for High Interactivity Clients (Employee Applications) This section lists requirements for supported employee applications. For a definition of employee applications, see “Categorization of Siebel 7 Applications” on page 10. Table 9 lists the supported Web browser and client operating system combinations for high interactivity mode deployments, where an “X” indicates support.
Client Environment Requirements ■ Requirements for High Interactivity Clients (Employee Applications) Table 10 lists the third-party software products that must be installed on the various Siebel client machines. These products are not provided by Oracle; they must be obtained by the customer. NOTE: Table 10 includes the supported versions of required client software. In some instances, a newer version may be supported in a maintenance release.
Client Environment Requirements ■ Requirements for High Interactivity Clients (Employee Applications) Table 10. Software Requirements for High Interactivity (HI) Clients Third Party Product Prerequisite and Notes Applicable Release IBM DB2 Runtime Client 7.2 FixPak 10 or above is a prerequisite for IBM DB2 UDB and DB2 for z/ OS and OS/390 deployments. 7.7.0 or higher IBM DB2 Connect PE 7.
Client Environment Requirements ■ Deployment Requirements/Settings Table 10. Software Requirements for High Interactivity (HI) Clients Third Party Product Applicable Release Prerequisite and Notes 7.7.2.12 or higher Microsoft Internet Explorer 8.0 1.The minimum device resolution for using Signature Capture is 1024x768. 2. In order to use Signature Capture functionality (with Siebel Life Sciences), you must apply the appropriate Siebel Quick Fix (QF).
Client Environment Requirements ■ Requirements for Standard Interactivity Clients (Customer and Partner Portal) Siebel System Requirements and Supported Platforms Version 7.7, Rev.
Client Environment Requirements ■ Requirements for Standard Interactivity Clients (Customer and Partner Portal) 28 ■ Siebel System Requirements and Supported Platforms Version 7.7, Rev.
6 Server Environment Requirements About This Chapter This chapter describes the software platform requirements for Siebel Enterprise Server and for the Web server. Supported Siebel Enterprise Server Operating Systems Siebel Enterprise Server supports the operating systems specified in Table 12. NOTE: Table 12 includes platforms that may not be supported in the base release. In some instances, a newer platform many be supported in a maintenance release.
Server Environment Requirements ■ Supported Siebel Enterprise Server Operating Systems Table 13 lists the third-party software products that must be installed on the Siebel Server or Siebel Servers. These products are not provided by Oracle; they must be obtained by the customer. NOTE: Table 13 includes the supported versions of required server software. In some instances, a newer version may be supported in a maintenance release.
Server Environment Requirements ■ Supported Siebel Enterprise Server Operating Systems Table 13. Software Requirements for Siebel Enterprise Server Operating System Supplier and Product Microsoft Windows 2003 Standard Server (32-bit)/ Enterprise Server (32-bit)/ Datacenter Server (32-bit) Sun Solaris 8 (32bit and 64-bit) Patch Level Service Pack SP1 or above, including R2. Microsoft makes Service Packs available at: Applicable Release 7.7.0 or higher http://www.microsoft.
Server Environment Requirements ■ Supported Siebel Enterprise Server Operating Systems Table 13. Software Requirements for Siebel Enterprise Server Operating System Supplier and Product Sun Solaris 9 (32bit and 64-bit) Patch Level Recommended Patch Cluster DATE: May/31/04 (kernel at level 117171-02 or above). Must include C++ Run time patch level 111711-10 and Linker Patch level 112963-12 or above running on UltraSPARC processors or SPARC64™ processors compatible with the V9 plus instruction set.
Server Environment Requirements ■ Cluster Solutions for Siebel Enterprise Table 14 lists the software requirements for Binary Compatibility support for Siebel Enterprise Servers. Table 14. Software Requirements for Siebel Enterprise Server—Binary Compatibility Support Operating System Supplier and Product IBM AIX 5L v5.3 Patch Level Applicable Release Maintenance Level 3 or above. 7.7.2.5 or above IBM makes this maintenance level available at: https:// techsupport.services.ibm.co m/server/ aix.
Server Environment Requirements ■ Cluster Solutions for Siebel Enterprise Table 15. Cluster Solutions for Siebel Enterprise Vendor Software HP MC Service Guard vA.11.15 IBM HACMP/ES v5.2 Microsoft Microsoft Clustering Service (Windows 2000) File System N/A I/O Optimization HBA Driver Supported Operating System High Availability Environment Supported Not required See HP-UX 11.11 documentation HPUX 11i MC / Service Guard Cluster A.11.15. Send email to techalliance.siebel@h p.
Server Environment Requirements ■ Supported Web Servers Supported Web Servers The supported Web servers are specified in Table 16. NOTE: Table 16 includes supported Web servers. In some instances, a newer version may be supported in a maintenance release. See the “Applicable Release” column to determine whether a particular environment is supported in your release. Table 16. Supported Web Servers Web Server Supplier and Product Operating System and Patch Level Applicable Release Microsoft IIS 5.
Server Environment Requirements ■ Supported Web Servers Table 16. Supported Web Servers Web Server Supplier and Product Sun ONE Web Server Enterprise Edition 6.1 with Service Pack 4 or above Operating System and Patch Level Applicable Release Solaris 8: Recommended Patch Cluster DATE: May/31/04 (kernel at level 117350-02 or above).
Server Environment Requirements ■ Supported Application Servers Table 16. Supported Web Servers Web Server Supplier and Product IBM HTTP Server v. 2.0.47 or above Operating System and Patch Level Applicable Release Servers running AIX 5L v5.1 with Maintenance Level 5 or above and C++ Runtime version 6.0.0.13 or above are required. 7.7.0 or higher Servers running AIX 5L v5.2 with Maintenance Level 2 or above and C++ Runtime version 6.0.0.13 or above are required. HP Web Server Suite 2.0.
Server Environment Requirements ■ Supported Application Servers Table 17. Supported Application Servers Application Server and Product Weblogic Server 10.3 Fusion Middleware 11g (WLS) Websphere MQ 6.01 1. Websphere MQ 6.0 is supported as of the Siebel 7.7.2.8 Fix Pack. Support was provided by ACR 349B. 38 ■ Siebel System Requirements and Supported Platforms Version 7.7, Rev.
7 Supported Database Server Platforms About This Chapter This chapter describes the software platform requirements for Siebel Database Server, as well as the database connectivity and management software that must be installed on each application server within Siebel Enterprise Server. Integration with relational database management systems is supported based on customer demand. Siebel System Requirements and Supported Platforms Version 7.7, Rev.
Supported Database Server Platforms ■ Supported Relational Database Management Systems Supported Relational Database Management Systems Integration with relational database management systems is supported based on customer demand. The Siebel Database Server supports the relational database management systems listed in Table 18. NOTE: Table 18 includes supported relational database management systems. In some instances, a newer version may be supported in a maintenance release.
Supported Database Server Platforms ■ Supported Relational Database Management Systems Siebel System Requirements and Supported Platforms Version 7.7, Rev.
Supported Database Server Platforms ■ Supported Relational Database Management Systems Table 18. Supported Relational Database Management Systems Vendor and Product Microsoft SQL Server 2000 Version Code Page1 Sort Order 2000 with Service Pack 3a or above UCS-2 Binary or Dictionary with Case & Accent Insensitive or Dictionary with Case & Accent Sensitive 1252 Supported Operating System Available on all supported Microsoft Windows platforms.
Supported Database Server Platforms ■ Supported Relational Database Management Systems Table 18. Supported Relational Database Management Systems Vendor and Product Supported Operating System Connectivity Software Applicable Release Microsoft Data Access Components (MDAC) 2.8 7.7.0 or higher Supported on all Windows platforms Microsoft Data Access Components (MDAC) 2.8 and Microsoft SQL Native Connectivity (SNAC) 7.7.2.
Supported Database Server Platforms ■ Supported Relational Database Management Systems Table 18. Supported Relational Database Management Systems Vendor and Product Version Code Page1 Sort Order IBM DB2 Universal Database (UDB) Enterprise Edition/ Workgroup Edition for Microsoft Windows and UNIX and Linux on IA-32 V9.
Supported Database Server Platforms ■ Supported Relational Database Management Systems Table 18. Supported Relational Database Management Systems Vendor and Product Version Code Page1 Sort Order IBM DB2 Universal Database (UDB) for z/OS v8 + RML with FixPak 8 or above3 1140 EBCDIC Oracle 8i Enterprise Server 8.1.7.4 + p1744093 or above for Unix 8.1.7.4.6 or above for Windows WE8MSWIN1252, JA16SJIS Binary or Dictionary 9.2.0.4 or above and within the 9.2.0.
Supported Database Server Platforms ■ Support for Oracle Real Applications Clusters (RAC) Table 18. Supported Relational Database Management Systems Vendor and Product Oracle 11g Enterprise/ Standard Server Version Code Page1 Sort Order 11.1.0.
Supported Database Server Platforms ■ Supported Code Pages for Legacy System Integration Table 19. Support for Oracle RAC Oracle Server Version Certified Oracle Version Siebel Remote Enabled Siebel Remote Disabled Applicable Release Oracle 10g Enterprise/Standard Server 10.1.0.4 or above, including 10gR2 Active/Active Active/Active 7.7.2.5 or higher Active/Passive Active/Passive Oracle 11g Enterprise/Standard Server 11.1.0.
Supported Database Server Platforms ■ Supported Code Pages for Legacy System Integration Table 20.
8 Other Supported Platforms About This Chapter This chapter describes additional detailed hardware and software requirements for specific Siebel eBusiness Applications. Siebel Communications Server This section documents support for third-party products for use with Siebel Communications Server, which supports communications features for Siebel Call Center, Siebel Email Response, and other Siebel eBusiness Applications.
Other Supported Platforms ■ Siebel Communications Server-Supported Email Servers ■ Siebel Email Response ■ Siebel Collaboration Siebel Communications ServerSupported Email Servers This section identifies supported email servers for Siebel Communications Server. You must use a supported email server to interface with the Siebel Communications Server or Siebel Technical Support may not be able to fully support your deployment. Table 21 lists supported Email Servers for Siebel Communications Server.
Other Supported Platforms ■ Siebel Communications Server-Supported Email Servers Microsoft Windows Platforms Table 22 lists email servers that are supported for use with Siebel Email Manager, and which MAPI service provider must be present on the Siebel Server machine in order to interface with each email server. NOTE: Use a supported email server to interface with Siebel Email Manager or Siebel Technical Support may not be able to fully support your deployment.
Other Supported Platforms ■ Siebel Communications Server-Supported Email Servers When you are using Siebel CTI with Siebel CTI Connect, any application server machines running Siebel Server with Communications Server components that support Siebel CTI must also run on Microsoft Windows 2000 Server/Advanced Server or Windows 2003 Server/Enterprise Server. For a list of other CTI solutions validated by Siebel Alliances, please visit the Siebel Alliances Web site at http://www.siebel.
Other Supported Platforms ■ Siebel Communications Server-Supported Email Servers Table 23. Supported Single-Site CTI Middleware, Telephony Link, and Switch Combinations Middleware Vendor Middleware Server Telephony Link Telephony Switch Oracle Siebel CTI Connect using: Symposium, 4.0 Nortel Meridian CallBridge 4.
Other Supported Platforms ■ Virtual CTI Driver Virtual CTI Driver The Virtual CTI Driver supports CTI connectivity to Oracle Contact Center Anywhere. Table 25 lists the requirements for Oracle Contact Center Anywhere. Table 25. Virtual CTI Driver for Oracle Contact Center Anywhere Vendor Siebel Version Operating System Call Center Anywhere Version Oracle 7.7.2.10 or above Microsoft Windows 2003 8.1.
Other Supported Platforms ■ Java/J2EE Application Server Support for Non-Browser Based Products Siebel Resource Adaptor (Non-Managed) Table 28 lists the JVM/JRE versions that are supported with Siebel Resource Adaptor (Non-Managed) Table 28. Supported JVM/JRE version for Siebel Resource Adaptor (Non-Managed) Operating System JVM/JRE Provider JVM/JRE Version Windows Sun 1.4.1_02 or above Solaris Sun 1.4.1_02 or above AIX IBM 1.4.1 or above HP-UX HP 1.4.1.
Other Supported Platforms ■ Siebel Distance Learning Table 30. Supported JVM/JRE versions for Java Business Services Operating System JVM/JRE Provider JVM/JRE Version AIX IBM 1.4.1 (CSD04) or above HP-UX HP 1.4.1.01 or above Siebel Distance Learning This section documents additional system requirements for Siebel Distance Learning, Siebel Details, and Siebel eCommunity. NOTE: Siebel Details and Siebel eCommunity are only available for Siebel Pharma, Siebel Clinical and Siebel Medical.
Other Supported Platforms ■ Siebel Field Service Siebel Field Service This section documents barcode details for Siebel Field Service. For more information, see the Barcode chapter in Siebel Field Service Guide. Barcodes The barcode types supported by Siebel Field Service are listed and described in Table 32. Table 32. Supported Barcode Types Barcode Type Industry Application Features Character Set Bars, Spaces per Character Interleaved 2 of 5 Warehousing, Shipping Barcodes are short.
Other Supported Platforms ■ Siebel Handheld for Windows-Powered Devices Windows Mobile 5 Devices that can be used for running Siebel Handheld applications should meet the criteria listed in Table 34. For information about supported languages for Siebel Handheld applications, see Table 3 on page 13. Table 34.
Other Supported Platforms ■ Siebel Handheld for Windows-Powered Devices Table 34.
Other Supported Platforms ■ Siebel Handheld for Windows-Powered Devices Table 34. Hardware Requirements for Siebel Handheld Applications Operating System and Version Memory Requirements Microsoft Windows Mobile 6 Professional Edition 64 MB RAM or above, 128 MB RAM recommended Processor 200 MHz or above, 400 MHz recommended Display Resolution Display Mode QVGA1 ■ Portrait mode (360X240) and square screens (240X240) are supported. ■ Landscape mode is not supported.
Other Supported Platforms ■ Siebel Handheld for Windows-Powered Devices Table 35. Supported Handheld Devices Device Maker Model Device Status Support Comments and Exceptions HP iPaq 2790 Certified by Oracle N/A HP iPaq 69xx Certified by Oracle iPaq 6915 was certified by Oracle. Other devices in the same family, such as 6920 or 6925, are also covered under this test. Dell X51 Certified by Oracle Dell no longer offers any Windows Mobile Handheld as part of its offering.
Other Supported Platforms ■ Siebel Handheld for Windows-Powered Devices It is also highly recommended that customers first test out any devices on Siebel Handheld before making any major purchasing decisions. Customers should run through expected list of functionality that would be used by the user, as well as functionality of key UI elements, such as menu bar, tool bar, help menu, and so forth.
Other Supported Platforms ■ Siebel Handheld for Windows-Powered Devices Direct Server Sync (DSS) Direct Server Sync (DSS) allows users to synchronize the Siebel Handheld application and database directly with the Siebel application running on the server through any supported network connection. A Siebel Handheld user can connect to a central system to exchange data and keep synchronized using a dial-up modem or network card.
Other Supported Platforms ■ Siebel Email Marketing System Requirements Siebel Email Marketing System Requirements This section documents system requirements for Siebel Email Marketing. Supported Server Operating Systems for Siebel Email Marketing Server Table 39 lists the supported operating systems for Siebel Email Marketing Server. Table 39. Operating Systems Supported by Siebel Email Marketing Server Siebel Server Email Marketing Server JVM IBM AIX 5L v5.1 IBM AIX 5L v5.1 JDK 1.
Other Supported Platforms ■ Siebel Reports For supported software versions of the email servers, see Chapter 9, “Supported Software and Ancillary Programs.” Siebel Reports Siebel Reports supports the Web servers listed in Table 40. Table 40. Web Servers Supported by Siebel Reports Siebel Reports (Active Portal Release 7) OS Web Server and Patch Level Apache Tomcat 5.0 or higher Windows 2000/2003 AIX 5L Solaris 8/9 HP-UX 11i (Sun JRE 1.4.1 or higher) (IBM JVM 1.4.0 or higher) (Sun JRE 1.4.
Other Supported Platforms ■ Siebel Search Supported Languages The Siebel Search feature and Siebel Advanced Search option are supported for the languages listed in Table 41. An “X” indicates support. Table 41.
Other Supported Platforms ■ Siebel Search Table 41.
Other Supported Platforms ■ Siebel Search ■ Microsoft Works for DOS word processor 1.0, 2.0 ■ Microsoft Works for Windows word processor 2.0 ■ MultiMate 3.6, 4.0 ■ MultiMate Advantage 2 ■ MultiMate Note ■ Navy DIF ■ OfficeWriter ■ PFS: Write A ■ PFS: Write B ■ Professional Write 1, 2 ■ Professional Write Plus Volkswriter ■ Q&A Write Samna WordStar 2000 ■ Total Word ■ Wang IWP ■ WordMarc ■ WordPerfect 4.2, 5.x, 6.0, 6.1 ■ WordPerfect for Macintosh 1.x, 2.0, 3.
Other Supported Platforms ■ Siebel Search ■ Multiplan 4 ■ PFS: Plan ■ Smart spreadsheet ■ SuperCalc 5 ■ VP Planner ■ Windows Works spreadsheet Drawing and Presentation Applications ■ Ami Draw ■ AutoCad DXF ■ CorelDraw 2, 3, 4, 5 ■ Freelance Graphics ■ Freelance Graphics for Lotus SmartSuite Millennium Edition ■ Harvard Graphics (DOS) 3.0 and 4.0 Chart ■ Harvard Graphics (DOS) 3.0 and 4.0 Present ■ HP Graphics Language ■ Kodak Flash Pix ■ MacPaint ■ Microsoft PowerPoint 4.
Other Supported Platforms ■ Siebel Search ■ Mac Works 2.0 database ■ Microsoft Access ■ Paradox 2, 3, 3.5, 4 ■ PC File 5.0 Doc ■ Q&A Database ■ Quattro ■ Quattro Pro (DOS) Microsoft Works database ■ Quattro Pro for Windows 5.0, 6.0 ■ R:Base System V and 5000 ■ Reflex ■ Smart Database ■ Windows Works database Other ■ Adobe Portable Document Format (PDF) ■ HTML ■ DEC DX 3.0 and previous, 3.1, 4.
Other Supported Platforms ■ Siebel Smart Answer ■ vCard electronic business card Siebel Smart Answer This section documents additional system requirements for Siebel Smart Answer. For more information, see Siebel Smart Answer Administration Guide. Supported Languages for Categorization The supported languages for categorization for Siebel Smart Answer are listed in Table 42. Table 42.
Other Supported Platforms ■ Siebel Spell Checking Table 43. Supported Languages for LangIDer Language Description Language Code Code Page *German DEU 1252/UTF-16 Italian ITA 1252/UTF-16 Japanese JPN 932/UTF-16 Korean KOR UTF-16 Norwegian NOR 1252/UTF-16 Portuguese (Portugal) PTG 1252/UTF-16 *Spanish (Modern) ESN 1252/UTF-16 Swedish SVE 1252/UTF-16 The LangIDer list is not stored in the business component or the file.
Other Supported Platforms ■ Siebel Server Sync for Microsoft Exchange Server (SSSE) Table 44.
Other Supported Platforms ■ Siebel Server Sync for Microsoft Exchange Server (SSSE) Table 47. Supported Server Operating Systems for SSSE Server Operating System Microsoft Windows 2000 SP 3 Microsoft Windows 2003 SP1 or higher Microsoft Windows 2008 Table 48 lists the required Microsoft Exchange System Management Tools supported for a given combination of Siebel Server operating system and Microsoft Exchange Server operating system. Table 48.
Other Supported Platforms ■ Siebel Transact Server Table 49. Supported Languages for SSSE Language Spanish Swedish Siebel Transact Server This section documents additional requirements for Siebel Transact Server. Hardware Requirements Siebel Transact Server supports the operating systems and hardware listed in Table 50. Table 50.
Other Supported Platforms ■ Siebel Wireless ■ HTML (also covers xHTML) ■ WML 1.3 and above Table 52 lists the browsers that have been certified by Oracle, Inc. Table 52. Supported Wireless Browsers for Siebel Wireless Browser Default Markup Language Nokia S60 Browsers XHTML Openwave Browsers 6.1 or above XHTML Nokia Series 40 and Series 60 Browsers XHTML Microsoft Pocket Internet Explorer for PPC 2003 and WM5 HTML 3.
Other Supported Platforms ■ Supported Middleware ■ Oracle's Global Customer Support will accept service requests from customers running Siebel CRM on VM environments as long as the operating system running on the virtual machine meets the requirements specified in this Siebel System Requirements and Supported Platforms document. Products other than Siebel CRM, such as Siebel Business Intelligence (Analytics), are not included in this support program.
Other Supported Platforms ■ Supported Middleware 78 ■ Siebel System Requirements and Supported Platforms Version 7.7, Rev.
9 Supported Software and Ancillary Programs About This Chapter This chapter provides a listing of software developed by third-party vendors that is supported by, embedded in, or distributed with Siebel eBusiness Applications. Microsoft Service Pack, Hotfix, and QFE Support Microsoft often provides new service packs, hot fixes, QFE’s, and patches to address known security issues or defects.
Supported Software and Ancillary Programs ■ Supported Software Supported Software Siebel eBusiness Applications support the third-party software products listed in Table 54. These products must be obtained directly from the vendors that sell them. Table 54.
Supported Software and Ancillary Programs ■ Supported Software Table 54. Supported Software Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Captaris RightFax 8.5 Siebel eBusiness Applications (Siebel Communications Server (Send Fax command, outbound communication requests using fax channel)) Enterprise fax server providing faxing functionality for Siebel application users. 7.7.0 or higher CyberSource Developer kit (CDK) for C/Perl 3.
Supported Software and Ancillary Programs ■ Supported Software Table 54. Supported Software Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release HP-UX Java Runtime Environment (JRE) 1.4.2 Siebel Email Marketing Server, Siebel Email Marketing Server— Standalone JAVA software development kits and run-time environments used to develop and support java applications. 7.7.0 or higher IBM 32-bit SDK for AIX, Java 2 Technology Edition 1.
Supported Software and Ancillary Programs ■ Supported Software Table 54. Supported Software Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release IBM WebSphere MQ 6 Siebel eBusiness Applications (MQ Series Adapter) Provides middleware messaging and connectivity. 7.7.2.7, 7.8.2.8 IFX XML, Interactive Financial Exchange Business Message Specification 1.1.
Supported Software and Ancillary Programs ■ Supported Software Table 54. Supported Software Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Microsoft Active Directory Services Client2 5.0, 2000, 2003 Siebel eBusiness Applications (ADSI Security Adapter) Active Directory Client 7.7.0 or higher Microsoft ActiveSync 3.7 or 3.7.
Supported Software and Ancillary Programs ■ Supported Software Table 54. Supported Software Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Microsoft Message Queuing (MSMQ) 3.0 Siebel eBusiness Applications (MSMQ Adapter) Provides an asynchronous means of connecting Siebel applications with other MSMQ-enabled applications for guaranteed delivery. 7.7.0 or higher Microsoft OLE DB Provider 2.
Supported Software and Ancillary Programs ■ Supported Software Table 54. Supported Software Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Microsoft Word 2000+ SP2, 2002 + SP1 Siebel Proposals and Presentations Allows server to generate proposals and correspondence in Microsoft Word directly from Siebel eBusiness Applications. 7.7.
Supported Software and Ancillary Programs ■ Supported Software Table 54. Supported Software Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Sendmail Advanced Message Server 3.0.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 54. Supported Software Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Sun ONE Messaging Server 5.1 Siebel eBusiness Applications (Siebel Communications Server (SEND EMAIL command, Siebel Email Response, outbound communication requests using email channel), Siebel Email Manager server component) Email server, providing email functionality for Siebel application users. 7.
Supported Software and Ancillary Programs ■ Ancillary Programs Instructions for installing ancillary programs are provided in the Siebel installation guide for your platform and in other installation information in the Siebel documentation set. Your Siebel eBusiness Applications software may include some or all of the ancillary programs listed in Table 55. Table 55.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Actuate e.Report Designer Professional 7.0 SP2 Siebel Tools, Siebel Report Designer Professional Distributed. Used for developing report designs. 7.7.0 or higher Actuate iServer and Management Console 7.0 SP2 Siebel Reports Server Distributed. Used for report generation with Reports Server. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Apache Software Foundation Xalan - C++ 1.5 Siebel System Software Embedded. XSLT stylesheet processing. 7.7.0 or higher Apache Software Foundation Xerces - C++ 2.2 Siebel System Software Embedded. XML Parser. 7.7.0 or higher Apache Software Foundation Xerces2 Java Parser 2.4.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Banter Workbench 5.5s Siebel Smart Answer, MultiChannel Contact Center (Phone, Web, and Email) and Siebel Email Enabled Contact Center (phone and email) Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Department of Defense (Advanced Distributed Learning initiative) SCORM Standard 1.2 Siebel Employee Relationship Management Embedded. Standard for Web-based course management. 7.7.0 or higher Dun & Bradstreet Content Service N/A Siebel Content Services Content.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product IBM Directory Server component of the Tivoli Access Manager for eBusiness Version 5.1 Associated Siebel Module Distribution Method and Description Applicable Release Siebel eBusiness Applications (LDAP Security Adapter) Embedded. Siebel integration with LDAP directory to support external user authentication. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release IBM MQ Series Application Messaging Interface (AMI) compiled header files 1.2.4 (Solaris) Siebel eBusiness Applications (MQ Series Adapter) Embedded. Allows customers to define integration solutions using IBM MQ Series server on the Siebel Enterprise Server. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release ILOG Solver 5.3 Siebel eConfigurator, Configurator, Siebel eAdvisor Bundle, Siebel Scheduling Embedded. C++ library for solving combinatorial problems and providing optimal solutions. 7.7.0 or higher I-net software SERO 2.03 Siebel Email Marketing Server— Standalone Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Lexis-Nexis Content Service N/A Siebel Content Services Content. Newswire content with over 100 sources from national and regional newspapers and business magazines. 7.7.0 or higher Lotus Notes (email form) 5.x series and 6.0.x series Siebel Send Email Embedded.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Associated Siebel Module Distribution Method and Description Applicable Release N/A Siebel Strategic Selling Embedded. Automatically generates Blue Sheet report to help sales representatives track key opportunities. 7.7.0 or higher MobileSys MX 1.4 Siebel Wireless Messaging Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release ProtoView Data Table DLL N/A Siebel System Software Embedded. Provides interface controls for client. 7.7.0 or higher Pumatech Intellisync 5.3.1 Siebel Client Sync Embedded.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond Alert Agent V. 4.5.3 4.5.3 Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond. Limited to twoCPU server, two application connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Gate Integrator Core Product and Development Software 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Event-Driven Adapter for Siebel 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for Apache Web Server 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for Blue Martini 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for Clarify 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for CORBAVisiBroker Server 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for e-Mail 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for iPlanet Application Server 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for LDAP 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for MSMQ 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for PeopleSoft (Batch & Message Agent) 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for SNA 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond e*Way Intelligent Adapter V. 4.5.x for TCP/IP HL7 4.5.x Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond ETD Library V. 4.5.1 – HL7 (Included with TCP IP HL7 e*Way) 4.5.1 Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond HTML Converter V. 4.5.2 (Included with HTTP and HTTP(S) e*Ways) 4.5.2 Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond IQ Transport V. 4.5.2 (Sybase) 4.5.2 Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release SeeBeyond Secure Messaging Extension V. 4.5.2 (Monk) 4.5.2 Siebel Call Center and ERM Real Time Integration Solution Powered by SeeBeyond Limited to 2CPU Server, Two Application Connections Distributed. Allows Siebel customers to connect Siebel applications to other systems and applications. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release Tetradyne SourceView ActiveX Control 3.0.3 Siebel Tools Embedded. Provides color-coded, syntax highlighting to the Siebel Script Editor. 7.7.0 or higher The Open Group Application Response Measurement (ARM) Standard N/A Siebel eBusiness Applications Embedded.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release webMethods B2B Adapter - SAP R/3 Edition 4.01 Siebel Partner Web Services, Additional Partner Server Adapter Instance Distributed. Partners will be given one adapter with the Partner Server. This adapter allows the partner to connect the Partner Server to SAP R/3. 7.7.
Supported Software and Ancillary Programs ■ Ancillary Programs Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release webMethods J. D. Edwards WorldSoftware Adapter 1.0 Siebel Partner Web Services, Additional Partner Server Adapter Instance Distributed. Partners will be given one adapter with the Partner Server. This adapter allows the partner to connect the Partner Server to JD Edwards. 7.7.
Supported Software and Ancillary Programs ■ Apache License Agreement Table 55. Ancillary Programs Vendor and Product Version Associated Siebel Module Distribution Method and Description Applicable Release webMethods PeopleSoft (7.5.4, 7.5.7, 7.5.8, 8.0) Adapter 1.0 Siebel Partner Web Services, Additional Partner Server Adapter Instance Distributed. Partners will be given one adapter with the Partner Server. This adapter allows the partner to connect the Partner Server to PeopleSoft. 7.7.
Supported Software and Ancillary Programs ■ OpenGroup X Window System v.11.6 The Apache Software License, Version 1.1 Copyright (c) 1999 The Apache Software Foundation. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Supported Software and Ancillary Programs ■ ICU License - ICU 1.8.1 and later Copyright (c) 1999, 2000, 2001 Silicon Graphics, Inc. Copyright (c) 1999, 2000, 2001 Sun Microsystems, Inc. Copyright (c) 1999, 2000, 2001 The Open Group All rights reserved.
Supported Software and Ancillary Programs ■ ICU License - ICU 1.8.1 and later THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS.
10 Supported Upgrade Paths About This Chapter This chapter describes the supported upgrade paths to Oracle’s Siebel 7.7.x. Please note that upgrading to Siebel 7.7.x requires an upgrade of all Siebel-supported relational database platform software. See Table 18 on page 42 for a list of supported relational database versions. Upgrade Paths for Siebel Enterprise Server Upgrading to the appropriate RDBMS version, as indicated in the table, should be performed before upgrading to Siebel 7.7.
Supported Upgrade Paths ■ Upgrade Paths for Siebel Enterprise Server Table 56. Supported Direct Upgrade Paths for Siebel eBusiness Applications and Siebel Industry Applications Siebel Release Supported Languages Siebel 7 (Release v7.5.2) English, French, Spanish, German, Italian, Danish, Swedish, Japanese, Brazilian Portuguese, Simplified Chinese, Traditional Chinese, Czech, Finnish, Hebrew, Korean, European Portuguese Siebel 7 (Release v7.5.
Supported Upgrade Paths ■ Upgrade Paths for Siebel Enterprise Server Table 56. Supported Direct Upgrade Paths for Siebel eBusiness Applications and Siebel Industry Applications Siebel Release Supported Languages Siebel Industry Applications (Release 7.0.4) English, French, German, Italian, Japanese, Brazilian, Portuguese, Spanish, Swedish Siebel Industry Applications (Release 7.5.
Supported Upgrade Paths ■ Upgrade Paths for Siebel Enterprise Server 128 ■ Siebel System Requirements and Supported Platforms Version 7.7, Rev.
11 Product and Platform Availability Updates Product and Feature Availability In some cases, Siebel products and features are not available in this release or are not available in certain operating environments, such as databases, Siebel Enterprise Server operating systems, or Siebel international localizations. Many of these limitations are due to third-party product support limitations. Oracle distinguishes between features and products. Products are separately licensed and purchased entities.
Product and Platform Availability Updates ■ Product and Feature Availability Siebel 7.7 Product availability exceptions are listed in Table 57, and supersede content in other chapters of this System Requirements and Supported Platforms document. Feature availability exceptions are listed in Table 58 (for all products) and in Table 59 (for Siebel CRM). Table 57.
Product and Platform Availability Updates ■ Product and Feature Availability Table 57. Product Availability Exceptions Siebel Product Limitation Type Availability Issue Siebel eBusiness Applications (MQ Series Adapter), Siebel Connector for SAP R/3 Release IBM MQ Series Link for SAP R/3 is supported only on Windows NT and Windows 2000. Siebel Collaboration Browser Siebel Collaboration is only supported on Microsoft Internet Explorer due to third-party software limitations.
Product and Platform Availability Updates ■ Product and Feature Availability Table 57. Product Availability Exceptions Siebel Product Limitation Type Availability Issue Siebel Partner Relationship Management (PRM) Partner Portal and eSales (Siebel Communication, Media and Energy) Release Advanced MACD Order Management functionality is not supported in PRM Partner Portal and eCustomer (Siebel Communication, Media & Energy).
Product and Platform Availability Updates ■ Product and Feature Availability Table 57. Product Availability Exceptions Siebel Product Limitation Type Availability Issue Upgrade Release Upgrading from the following Siebel releases to Siebel 7.7 is not supported in this release. See related Release Note 12-JA92XR: Cross-Industry Applications: Siebel 6.0.3 DEU/ ESN/ITA/PTB/NLD, 6.0.1 ENU, 6.2.1 ENU, 6.2.2 ENU, 6.2.3 ENU, 6.3 ENU, 6.3.1 ENU Industry Applications: Siebel LS 6.3 ENU, FINS 7.0.
Product and Platform Availability Updates ■ Product and Feature Availability Table 58. Feature Availability Exceptions Feature (Associated Siebel Product) Limitation Type Availability Issue Custom Scripts for iBots Platform iBot triggering of custom scripts is not supported on the following platforms: AIX, HP-UX, or Solaris. However, Scripts can be fired from Windows 2000 machines. This applies to the machine where Siebel Scheduler resides.
Product and Platform Availability Updates ■ Product and Feature Availability Table 58. Feature Availability Exceptions Feature (Associated Siebel Product) Limitation Type Availability Issue Integration to Microsoft Outlook (Siebel eBusiness Applications – Send Email) Unicode Processing For Unicode support with Microsoft Outlook, Siebel Server must be on the same system codepage as the Outlook forms. In Outlook 2000 and Outlook 2002, Unicode is supported only in the body of mail messages.
Product and Platform Availability Updates ■ Product and Feature Availability Table 58.
Product and Platform Availability Updates ■ Product and Feature Availability Table 58. Feature Availability Exceptions Feature (Associated Siebel Product) Limitation Type Availability Issue Siebel Search and Siebel Advanced Search Platform Due to third-party software limitations (Hummingbird / Fulcrum), Siebel Advanced Search (word-stemming and synonyms) is not supported in Hebrew or Arabic. However, Siebel Search is supported in Hebrew.
Product and Platform Availability Updates ■ Product and Feature Availability Table 58. Feature Availability Exceptions Feature (Associated Siebel Product) Limitation Type Availability Issue WEBCONTROL disposition type in Portal Framework Platform Using WEBCONTROL disposition type in Portal Framework to integrate a third-party application that uses ActiveX objects in its rendering is not supported.
Product and Platform Availability Updates ■ Product and Feature Availability Table 59.
Product and Platform Availability Updates ■ Product and Feature Availability Table 59.
Product and Platform Availability Updates ■ Product and Feature Availability Table 59.
Product and Platform Availability Updates ■ Product and Feature Availability Table 59.
Product and Platform Availability Updates ■ Product and Feature Availability Table 59.
Product and Platform Availability Updates ■ Product and Feature Availability 144 ■ Siebel System Requirements and Supported Platforms Version 7.7, Rev.
