Technical data

Siebel System Requirements and Supported Platforms Version 7.7, Rev. Y ■ 49
8 Other Supported Platforms
About This Chapter
This chapter describes additional detailed hardware and software requirements for specific Siebel
eBusiness Applications.
Siebel Communications Server
This section documents support for third-party products for use with Siebel Communications Server,
which supports communications features for Siebel Call Center, Siebel Email Response, and other
Siebel eBusiness Applications.
Communications channels supported for Siebel eBusiness Applications include voice, email, Web
collaboration (including Web chat and voice-over-IP), fax, page, and wireless message.
This section describes email server, fax server, and CTI middleware support for Siebel
Communications Server, and email server support for Siebel Email Manager. For third-party
communications product support issues not mentioned here, see Chapter 9, “Supported Software and
Ancillary Programs.”
The following modules or features use the infrastructure provided by Siebel Communications Server
(communications drivers and profiles, communications templates, and Communications Outbound
Manager and Communications Inbound Manager server components) to send outbound email, fax,
or other types of messages, or to receive inbound email and inbound wireless messages:
■ Send Email (outbound email)
■ Send Fax (outbound fax)
■ Send Wireless Message (outbound wireless message)
■ Siebel Marketing (outbound email, fax)
■ Communication requests (outbound email, fax, page, wireless message)
■ Siebel Workflow (outbound email, fax, page, outbound and inbound wireless message)
■ Siebel Email Response (inbound and outbound email)
■ Siebel Wireless Messaging (enables SMS and other message formats)
The following modules or features use or extend the infrastructure provided by Siebel
Communications Server (communications drivers and profiles, and Communications Session
Manager server component) to support agents using the communications toolbar for the voice,
email, or Web collaboration channels:
■ Siebel CTI
■ Siebel CTI Connect