Technical data

Other Supported Platforms ■ Siebel Communications Server-Supported Email Servers
Siebel System Requirements and Supported Platforms Version 7.7, Rev. Y
■ 51
Microsoft Windows Platforms
Table 22 lists email servers that are supported for use with Siebel Email Manager, and which MAPI
service provider must be present on the Siebel Server machine in order to interface with each email
server.
NOTE: Use a supported email server to interface with Siebel Email Manager or Siebel Technical
Support may not be able to fully support your deployment. For supported software versions for the
email servers in Chapter 9, “Supported Software and Ancillary Programs.”
UNIX Platforms
For Siebel Email Manager, Oracle does not explicitly support specific email servers on UNIX platforms.
Instead, Siebel eBusiness Applications rely on the UNIX mail command. You need to verify that the
mail command is working on the Siebel Server machine before you set up Siebel Email Manager.
Siebel Communications Server-Supported Fax Servers
In order to send a fax, an email message must be converted to a fax. You need both a third-party
fax server and an email server for this purpose.
For supported software versions for fax servers, see Chapter 9, “Supported Software and Ancillary
Programs.”
For information about Siebel applications compatibility with fax servers and other fax products not
mentioned in this document, please visit the Siebel Alliances Web site at http://www.siebel.com/
partners/.
For details on configuring fax addressing schemes, see Siebel Communications Server Administration
Guide.
Siebel Communications Server-CTI Middleware and
Switches
Siebel CTI Connect server (based on Dialogic CTI middleware modules) runs on Microsoft Windows
2000 Server/Advanced Server and Windows 2003 Server/Enterprise Server. (CTI refers to computer
telephony integration.)
Table 22. Supported Email Servers for Siebel Email Manager
Email Server
Email Manager Interface on Microsoft
Windows: Extended MAPI
Sun ONE Messaging Server Using “Internet Email” service provider
Lotus Domino Using “Internet Email” service provider
Microsoft Exchange Using “Microsoft Exchange” service provider