Technical data

Other Supported Platforms ■ Siebel Smart Answer
Siebel System Requirements and Supported Platforms Version 7.7, Rev. Y
■ 71
■ vCard electronic business card
Siebel Smart Answer
This section documents additional system requirements for Siebel Smart Answer. For more
information, see Siebel Smart Answer Administration Guide.
Supported Languages for Categorization
The supported languages for categorization for Siebel Smart Answer are listed in Table 42.
Language Identifier
The language identifier (LangIDer) identifies the language in which the incoming email text is
written. For some languages, Siebel Smart Answer can identify the language but cannot categorize
the message.
The supported languages for LangIDer are listed in Table 43. If an asterisk (*) precedes the language
name, it is also supported for categorization.
Table 42. Supported Languages for Siebel Smart Answer
Language Description Language Code Code Page
English (United States) ENU 1252
French (Standard) FRA 1252
German DEU 1252
Japanese JPN 932
Spanish (Modern) ESN 1252
Table 43. Supported Languages for LangIDer
Language Description Language Code Code Page
Chinese (Simplified) CHS UTF-16
Chinese (Traditional) CHT UTF-16
Danish DAN 1252/UTF-16
Dutch NLD 1252/UTF-16
*English (United States) ENU 1252/UTF-16
*French (Standard) FRA 1252/UTF-16